Summary

In this episode of the People's Side of Automotive, host Mandy DeVoe and guest Chris Simpkins discuss the pressing issues surrounding the technician shortage in the automotive industry. They explore the factors contributing to this crisis, including outdated pay structures, the decline of apprenticeship programs, and the disconnect between dealership management and technician needs. The conversation emphasizes the importance of mentorship and creating a supportive environment for new technicians to thrive, as well as the need for dealership leaders to recognize the value of their technicians in order to retain talent and ensure the industry's future.

Takeaways

The technician shortage is a critical issue in the automotive industry.

Even if all current students graduated, we would still face a shortage.

The apprenticeship model is crucial for technician development.

Many new technicians are not receiving proper mentorship.

Dealerships are making record profits, but not sharing with technicians.

The culture in many shops is pushing good technicians out.

Leadership plays a vital role in technician retention.

Technicians need to feel valued and respected in their roles.

The automotive industry lacks a standardized apprenticeship program.

Collaboration between dealerships and educators is essential for improvement.

Addressing the Technician Shortage

Reviving the Apprenticeship Model

"The shortage is no longer a prediction."

"He treated us like a team every day."

"I'd love to chat with you again."

Chapters

00:00 The Technician Shortage Crisis

01:06 Understanding the Technician Experience

05:45 The Importance of Apprenticeships

10:37 The Disconnect in Dealership Management

16:42 Leadership and Team Dynamics

22:26 Preparing the Next Generation of Technicians

Keywords

automotive industry, leadership, women in business, career growth, service management, gender dynamics, workplace culture, mentorship, confidence, respect

Summary

In this conversation, the speaker shares her journey from a receptionist to an assistant service manager in the automotive industry, highlighting the importance of leadership, gender dynamics, and personal growth. She discusses the contrasting leadership styles she experienced, the challenges of being a woman in a predominantly male industry, and the significance of building relationships and a positive workplace culture. The conversation emphasizes the value of authenticity, confidence, and attitude in leadership roles.

Takeaways

Transitioning from receptionist to assistant service manager is possible with the right opportunities.

Strong leadership can significantly impact personal growth and confidence.

Different leadership styles can complement each other in a workplace.

Women can lead effectively in predominantly male industries by embracing their unique styles.

Building relationships with staff fosters trust and teamwork.

Confidence can be bolstered by reminding oneself of their experience and capabilities.

Earning respect from seasoned technicians requires patience and understanding.

Creating a welcoming culture is essential for retaining female employees in the automotive industry.

A positive attitude is crucial for success in any role.

Mentorship and support can empower women to pursue leadership positions.

Sound bites

"It took me a long time to accept it."

"Building relationships is key to teamwork."

"You can train anyone to do anything."

Chapters

00:00 From Receptionist to Assistant Service Manager

03:00 The Impact of Leadership Styles

05:50 Navigating Gender Dynamics in the Automotive Industry

08:36 Building Confidence and Earning Respect

11:40 Creating a Welcoming Culture for Women

14:41 The Importance of Attitude in Leadership

In this episode, Mandy Deveau sits down with Devin Kaulback, General Manager at Subaru of Niagara, to explore what makes his dealership an award-winning workplace. They discuss how recognition, community involvement, and a positive attitude fuel team morale and retention. Devin shares practical insights on breaking down silos, empowering employees, and leading with both data and approachability, lessons any dealership or leader can put into practice.