The Post-Acute POV

The Post-Acute POV

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The Post-Acute POV episodes

  • Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand
    Introduction

    In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman, director of communications, Attendance on Demand, to have a conversation on how to improve employee engagement across post-acute care.

    Join Kelly and Beth as they discuss the definition of employee engagement, the importance of perceived organizational support, and how technology can help alleviate problems in workforce management. This episode will explain two-way communication between your organization and employees and help you facilitate co-employee support. Listen to their discussion below.

    Topics discussed during today’s episode:
    1. [01:15 – 02:11]: Beth describes her origin story and how she found her focus on improving employee engagement.
    2. [02:37 – 03:41]: Defining employee engagement as an employee’s emotional investment in their job and in their organization.
    3. [3:49 – 6:03]: How employee engagement impacts a post-acute care organization’s bottom line.
    4. [6:10 – 10:14]: Because many jobs in post-acute care are similar, an employee’s engagement with their organization is especially important.
    5. [10:24 – 14:13]: Beth explains how to improve perceived organizational support.
    6. [14:20 - 19:39]: How technology can be used in workforce management and affect employees’ overall satisfaction with their job.
    7. [19:51 - 24:19]: The importance of two-way communication between your organization and employees.
    8. [24:25 - 29:27]: Co-employee support and how an organizational emphasis on this topic can keep employees happy.
    9. [29:27 – 30:35]: Key takeaways from this conversation on keeping employees engaged.
      10. Resources
      • Learn more about MatrixCare at: https://www.matrixcare.com/
      • Find out more about TimeTracker, our workforce management solution: https://www.matrixcare.com/resource/timetracker/
      • Read the transcript of today’s episode
      • Listen to more episodes of the Post-Acute POV
        • Disclaimer

        The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

        ©2021 by MatrixCare

        32 min
      • The impact of interoperability with Nick Knowlton, vice president, strategic initiatives, ResMed and board chairman, CommonWell Health Alliance
        Introduction

        For this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Nick Knowlton, vice president, strategic initiatives, ResMed, and board chairman, CommonWell Health Alliance, to explain the impact of interoperability.

        Listen in as Nick and Navin review the findings from our recent survey which polled 100 health systems and physician groups, 300 home-based care organizations spanning home health, hospice, palliative care, and private duty, and for the first time, 300 skilled nursing facilities. The results show progress—yet significant gaps—and an opportunity for both home-based care providers and skilled nursing facilities to improve their electronic data-sharing capabilities.  

        Questions to ask your technology provider to improve interoperability:
        1. Does your system exist in the native workflow or outside of the solution?
        2. Is the documentation your system provides only in a human readable format?
        3. Can your system reconcile medications directly into the patient’s chart?
        4. Can your system provide insight into mid-episode encounters patients are having?
        5. How can your system help with PDGM or navigating palliative care programs?
        6. How is your system able to communicate the quality of care back to referral sources both actively and passively?
        7. Will your system work for my local geography and current referral source relationships?
        8. Ask your vendors about the usual business questions too – Is there a high surcharge to connect? Is it part of my core software package? Is the value aligned with the cost?
          9. Topics discussed during today’s episode:
          1. [02:50 – 04:48]: What is interoperability and what problem does it solve?
          2. [05:41 – 09:22]: The survey found that 95% of providers say they believe interoperability is crucial, compared to 34% in the previous year. Nick explains what he attributes this jump in better understanding the importance of interoperability to.
          3. [11:36 – 14:13]: Nick describes why referring physicians are more likely than ever to switch partners to those who they believe can more effectively process electronic referrals.
          4. [14:47 – 17:50]: Nick explains the four tiers of maturity in relation to interoperability: basic, moderate, advanced, and high-performing.
          5. [18:54 – 20:43]: Nick talks about the types of conversations providers should be having with their technology partners if they are interested in improving interoperability. Note: The questions Nick provided are listed above.
          6. [22:04 - 25:41]: How interoperability can help mitigate immediate workforce issues providers are facing.
          7. [27:00 - 29:54]: How providers who are on the fence about interoperability can get started. Nick lists actionable steps providers can take today.
            8. Resources
            • Learn more about MatrixCare at: https://www.matrixcare.com/
            • Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/
            • Download the survey report
            • Read the transcript of today’s episode
            • Listen to more episodes of the Post-Acute POV
              • Disclaimer

              The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

              ©2021 by MatrixCare

              32 min
            • How your skilled nursing facility can benefit from interoperability with Amy Ostrem, VP of skilled nursing solution strategy
              Introduction

              In this episode of the Post-Acute POV, our host, Kevin Whitehurst, SVP of skilled nursing solutions, sits down with Amy Ostrem, VP of skilled nursing solution strategy, to discuss how your skilled nursing facility can benefit from interoperability.

              Amy provides interesting and easy-to-understand insight into specific value adds that your organization can take advantage of through interoperability. These benefits include an enhanced relationship with referral partners, better overall analysis of outcomes, and a detailed view into trends and performance indicators based on discreet clinical data. Listen to this exciting conversation to learn more.

              Topics discussed during today’s episode:
              1. [01:07 – 02:05]: Amy’s origin story, her career before MatrixCare.
              2. [02:41 – 03:48]: The upfront benefits of interoperability including an enhanced relationship with your referral partners and the ability to seamlessly send and receive data.
              3. [04:19 – 06:00]: The benefits of interoperability for skilled nursing facilities around daily operations post-admission like better overall analysis of outcomes and a detailed view into the trends and performance indicators based on discreet clinical data
              4. [06:31 – 8:54]: Amy lists specific value gains from interoperability for some of the various roles in care centers today. These include vital sign integration, therapy notes, and evaluations.
              5. [9:45 - 11:01]: The importance of staying up to date on your facility’s integrations and regularly advancing these integrations for optimized interoperability.
                6. Resources
                • Learn more about MatrixCare at: https://www.matrixcare.com/
                • Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/
                • Read the transcript of today’s episode
                • Listen to more episodes of the Post-Acute POV
                  • Disclaimer

                  The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                  ©2021 by MatrixCare

                  12 min
                • 2021 state of the union for home care with Vicki Hoak, executive director at Home Care Association of America
                  Introduction

                  In this episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Vicki Hoak, executive director at Home Care Association of America, to present a state of the union for home care on where they see the industry headed in 2021.

                  Vicki begins by telling us her origin story and what led her to her current position at HCAOA before diving into the headwinds and tailwinds that home care is currently facing. Navin guides the conversation to cover Medicare Advantage plans, the diversification of care, the emergence of skilled private duty, the growing trend of aging at home, and more. Listen to the episode to learn more.

                  Topics discussed during today’s episode:
                  1. [01:34 – 02:58]: Vicki’s early years in her career and what led her to become the executive director at HCAOA.
                  2. [03:35 – 06:51]: Some of the headwinds and tailwinds that home-based care organizations are facing.
                  3. [07:22 – 08:59]: Vicki’s point of view on Medicare Advantage plans and their benefits.
                  4. [08:59 – 11:27]: Establishing metrics for quantifying home care agencies’ value.
                  5. [12:32 – 15:45]: The importance of home-based care organizations coming together and the diversification of care.
                  6. [16:13 - 19:41]: The emergence of skilled private duty.
                  7. [20:22 - 22:14]: The growing trend of aging at home.
                  8. [22:14 - 22:59]: Tackling the caregiver shortage using technology.
                  9. [23:51 - 25:54]: Vicki wraps up by explaining her thoughts on EVV.
                    10. Resources
                    • Learn more about MatrixCare at: https://www.matrixcare.com/
                    • Learn more about Home Care Association of America at: https://www.hcaoa.org/
                    • Read the transcript of today’s episode
                    • Listen to more episodes of the Post-Acute POV
                      • Disclaimer

                      The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                      ©2021 by MatrixCare

                      27 min
                    • Nutrition series part 3: Nutrition therapy for diabetes management with Amy Wootton
                      Introduction

                      In this third installment of our nutrition series, we are joined again by Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare. Our host, Kevin Whitehurst, SVP of Skilled Nursing Solutions, discusses the importance of using nutrition therapy for diabetes management. Hear their recommendations for creating a nutrition plan catered to individuals diagnosed with diabetes.

                      Amy ties her relationship with diabetes to nutrition therapy and discusses the prevalence of diabetes today. Listen in as she explains common factors that lead to hyperglycemia and hypoglycemia. And, with tips for individualized meal planning and snacks – it’s an episode you won’t want to miss.

                      Topics discussed during today’s episode:
                      1. [01:07 – 02:41]: Amy explains her relationship with diabetes and why, more than ever, nutrition therapy for diabetes is so important.
                      2. [02:50 – 03:52]: Recommendations for a nutrition plan for someone diagnosed with diabetes.
                      3. [04:04 – 06:04]: Common factors that lead to hyperglycemia and hypoglycemia.
                      4. [06:12 – 07:31]: The main areas of focus for diabetes management.
                      5. [07:47 – 08:56]: Individualized meal planning and snacks.
                      6. [09:07 - 10:59]: How adopting a nutrition therapy approach for a more liberalized diet is leading the change to better management in skilled nursing facilities and rehab centers.
                      7. [11:14 - 12:25]: Amy wraps up by describing the importance of having an interprofessional team in place to successfully manage nutrition therapy.
                        8. Resources
                        • Learn more about our nutrition management solutions at: https://www.matrixcare.com/nutrition-management/
                        • Catch up on part I and part II of this nutrition series
                        • Find out more about nutrition therapy for diabetes management
                        • Read the transcript of today’s episode
                        • Listen to more episodes of the Post-Acute POV
                          • Disclaimer

                          The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                          ©2021 by MatrixCare

                          14 min
                        • Nutrition series part 2: Serving up power nutrition to combat flu season and COVID-19 with Amy Wootton
                          Introduction

                          In this episode of the Post-Acute POV, we sit down again with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare to discuss immune-supporting nutrition strategies to reduce your residents’ risk and help speed up recovery during flu season and COVD-19.

                          Amy provides a wealth of information on important nutrients such as vitamin C, zinc, vitamin D, beta carotene, probiotics, and protein and relays the value of including foods that contain these nutrients in meal planning for resident dining.

                          Topics discussed during today’s episode:
                          1. [01:06 – 02:17]: Amy dives into why nutrition is especially critical during flu season and the COVID-19 pandemic.
                          2. [02:28 – 04:08]: Amy explains the importance of vitamin C as the only scientifically proven supplement found that can shorten common colds.
                          3. [04:20 – 05:23]: Benefits of zinc in supporting immune function.
                          4. [05:42 – 06:44]: Foods that contain vitamin D.
                          5. [07:02 – 08:02]: Where to find beta-carotene, probiotics, and protein.
                          6. [08:12 - 09:19]: Adjustments operators have made to meet residents’ nutritional needs during COVID-19.
                          7. [09:40 - 11:50]: Amy wraps up by describing the benefits of using a nutrition management tool like MealTracker.
                            8. Resources
                            • Learn more about MatrixCare solutions at: https://www.matrixcare.com/
                            • Find out more about serving up power nutrition during flu season and COVID-19
                            • Read the transcript of today’s episode
                            • Listen to more episodes of the Post-Acute POV
                              • Disclaimer

                              The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                              ©2021 by MatrixCare

                              13 min
                            • Recognizing malnutrition in the data with Amy Wootton, Director of Nutrition Management, MatrixCare

                              In this episode of the Post-Acute POV, we sit down with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare, to discuss the prevalence of malnutrition in older adults and how technology can help facilities to identify malnutrition in the data and take quick and appropriate action to combat it. Amy describes the challenges related to malnutrition and the importance of pairing a malnutrition screening tool with observation and assessment information when preventing and treating residents.

                              Topics discussed during today’s episode:
                              1. [01:09 – 02:09]: Amy dives into her backstory and her journey into nutrition management and post-acute care.
                              2. [02:24 – 03:10]: Concern surrounding malnutrition, specifically in older adults.
                              3. [03:17 – 04:16]: Malnutrition related challenges.
                              4. [04:26 – 07:15]: Benefits of a malnutrition screening tool (MST) and the importance of observation and assessment information.
                              5. [07:33 – 09:25]: A description of the frontline and how providers can benefit from a malnutrition screening tool under PDPM.
                              6. [09:46 - 12:27]: Other tools that support care planning for malnourished individuals.
                                7. Resources
                                • Learn more about MatrixCare solutions at: https://www.matrixcare.com/
                                • Find out more about malnutrition in the data
                                • Read the transcript of today’s episode
                                • Listen to more episodes of the Post-Acute POV
                                  • Disclaimer

                                  The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                  ©2021 by MatrixCare

                                   

                                  14 min
                                • The evolution of ResMed with Michael “Mick” Farrell, CEO of ResMed

                                  In this episode of the Post-Acute POV, we sit down with Michael “Mick” Farrell, CEO of ResMed to discuss ResMed’s origin and how the company evolved to be one of the world's leading strategic players in out of hospital software. Connecting his vocation with a larger purpose, Mick describes his four roles in life and his passion for healthcare. Hear how he tells the story of how it all started and the journey that led this medical device company to enter the realm of digital health.

                                  Topics discussed during today’s episode:
                                  1. [01:56 - 05:30]: Mick dives into his motivation, drive, and inspiration.
                                  2. [06:30 – 10:30]: The founding story of ResMed and how it all started.
                                  3. [10:33 - 15:40]: ResMed’s progress on transforming 250 million lives by 2025.
                                  4. [16:10 – 23:02]: Why ResMed expanded its reach into SaaS offerings.
                                  5. [23:50 – 29:00]: The synergistic value propositions that exist between ResMed’s core business and the out-of-hospital space.
                                  6. [29:56 - 30:40]: The future of digital healthcare and the opportunities that lay ahead.
                                    7. Resources
                                    • Learn more about MatrixCare solutions at https://www.matrixcare.com/
                                    • For more information about ResMed SaaS, please visit: https://www.resmed.com/wellconnected/
                                    • Read the transcript of today’s episode
                                    • Listen to more episodes of the Post-Acute POV
                                      • Disclaimer

                                      The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                      32 min
                                    • Information security: The non-negotiables in digital healthcare acceleration part II with Todd Friedman, Brian Tolkkinen, and Stephen Squires

                                      In this episode of the Post-Acute POV, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables related to information security every provider should have when engaging with digital healthcare. Discover best practices for creating and maintaining an effective security program and tips to keep your data and information secure.

                                      To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as our guests dive deeper into what providers should look for when creating their own security strategy and the importance of prevention, response, and recovery while responding to inevitable security incidents.

                                      Links mentioned in the episode

                                      Shop Safely | CISA               

                                      Scams and Safety | FBI                   

                                      2-Factor Authentication 

                                       

                                      What we covered in today’s episode
                                      1. Many organizations and individuals are susceptible to falling for scams, particularly during the holidays. Guide us through some gotchas, tips, and awareness that people should be taking note of.
                                      2. Todd, as the leader over this function, would you mind just framing up the focus areas, and then we'll talk about how you deal with security incidents?
                                      3. What is a security incident?
                                      4. Steve, I know we're talking about prevention, response, and restoration regarding security incidents. What about the aspect of prevention, in particular? How do you view this?
                                      5. In terms of governance, what are some things we should be paying attention to?
                                      6. Testing is an important part of protecting digital data. Steve, you are actively involved in testing information security practices, can you tell us more about this?
                                      7. Once you have prevention measures in place, inevitably something happens, and we need to get into response and restoration. Share with us what that means and what that looks like.
                                      8. If we do report an incident, from a governance standpoint, what does that response look like?
                                      9. Very briefly, if I'm a care provider and I want to get a security program kicked off, what are two elements that you would prioritize and say pay attention to this?
                                        10. Resources
                                        ·       Hear part 1 of today’s episode.
                                        ·       Check out our blog post on this topic.
                                        ·       Learn more about MatrixCare solutions.
                                        ·       Listen to more episodes of the Post-Acute POV.
                                        ·       Read the transcript of today’s episode.

                                        Disclaimer

                                        The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                         

                                        33 min
                                      10. Understanding the benefits of CAHPS reporting with Joanna Rayford, Director of Home Health Care, at Providence Medical Center

                                        In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford, Director of Home Health Care, at Providence Medical Center to understand the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, Joanna discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in as Joanna describes how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores.

                                        Resources
                                        • Learn more about HEALTHCAREfirst services at https://www.healthcarefirst.com/
                                        • For more information on Providence Medical Center, please visit: https://www.providencemedical.com/
                                        • Listen to more episodes from The Post-Acute POV at www.matrixcare.com/podcast/  

                                          • Disclaimer

                                          The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.

                                          10 min

                                        About The Post-Acute POV

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                                        Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help…