The Post-Acute POV

The Post-Acute POV

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The Post-Acute POV episodes

  • The benefits of a cloud-based solution with Jonathan Prak, Director of IT Services, and Robert Supper, CFO, Waverly Heights

    In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Jonathan Prak, Director of IT Services, and Robert Supper CPA, MBA, NHA, CFO, Waverly Heights. The trio discusses the benefits of transitioning to a cloud-based solution from an on-premise server.

    Join Eric, Jonathan, and Robert as they discuss how a cloud-based solution has helped Waverly Heights, the simple migration process, how their IT staff’s work has evolved since migration, and how you can leverage future LPC Cloud capabilities. Listen to their discussion below.

    Topics discussed during today’s episode:
    1. [00:36 – 03:44]: Eric introduces the topic before Bob and Jonathan provide a brief look into their background and their roles at Waverly Heights.  
    2. [04:25 – 07:33]: Bob and Jonathan describe how they define a cloud-based solution and what they saw as the most significant benefits that impacted their decision to migrate.
    3. [07:58 – 11:10]: Bob details the issues they were looking to solve by moving to a cloud-based solution from a business perspective while Jonathan provides insight from his technical IT perspective.
    4. [11:30 – 15:12]: Bob gives an inside look at the financial benefits that Waverly Heights has achieved since moving to the cloud. Jonathan shares how their IT staff’s work has evolved since the transition.
    5. [15:34 – 20:39]: Jonathan shares helpful details on what organizations should expect when migrating to the cloud regarding the timeline, interacting with the MatrixCare team, and how much extra work will be involved.
    6. [20:57 – 24:07]: Bob explains how his team feels the transition was executed: whether the staff was happy, what benefits they’ve seen, and more.
    7. [24:27 – 26:23]: Bob and Jonathan encourage those on the fence about migrating to a cloud-based solution to go for it. They’ve found the benefits worthwhile and are pleased with the successful transition.
      8. Resources
      • Learn more about MatrixCare at: https://www.matrixcare.com/
      • Find out more about Waverly Heights: https://www.waverlyheightsltd.org/
      • Read the transcript of today’s episode
      • Listen to more episodes of the Post-Acute POV
        • Disclaimer

        The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

        ©2022 by MatrixCare

        27 min
      • The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.

        In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group, Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework.

        In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below.

        Topics discussed during today’s episode:
        1. [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes.
        2. [05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data.
        3. [09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help.
        4. [14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs.
        5. [18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control.
        6. [21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges.
        7. [27:03 - 29:09]: Lastly, we close out the discussion by talking about the importance of menu planning.
          8. Resources
          • Learn more about MatrixCare at: https://www.matrixcare.com/
          • Find out more about MealTracker, our nutrition management solution: https://www.matrixcare.com/nutrition-management/
          • Check out Healthcare Services Group, Inc.
          • Special thanks to Senior Housing News for hosting this episode
          • Read the transcript of today’s episode
          • Listen to more episodes of the Post-Acute POV
            • Disclaimer

            The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

            ©2022 by MatrixCare

            30 min
          • Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE

            In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE. The pair have a conversation on optimizing operations using data and analytics across facility-based care.

            Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below.

            Topics discussed during today’s episode:
            1. [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care.
            2. [03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes.
            3. [04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve.
            4. [05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level.
            5. [07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction.
            6. [09:14 – 10:39]: Camille then explains how data and analytics allow Signature’s staff to be more intentional on its areas of focus, which helps them to grow their business effectively.
            7. [10:53 – 12:25]: Lastly, Camille comments on how technology should not take away from human connection, but instead provide more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks.
              8. Resources
              • Learn more about MatrixCare: https://www.matrixcare.com/
              • Find out more about Signature HealthCARE: https://www.ltcrevolution.com/
              • Read the transcript of today’s episode
              • Listen to more episodes of the Post-Acute POV
                • Disclaimer

                The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                ©2021 by MatrixCare

                 

                14 min
              • Developing a robust training program with Don Spiers, Senior Product Manager, Relias

                In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care.

                Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below.

                Topics discussed during today’s episode:
                1. [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.  
                2. [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover.
                3. [7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.  
                4. [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules.
                5. [18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program.
                6. [23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention.
                7. [26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results.
                  8. Resources
                  • Learn more about MatrixCare: https://www.matrixcare.com/
                  • Find out more about Relias: https://www.relias.com/
                  • Read the transcript of today’s episode
                  • Listen to more episodes of the Post-Acute POV
                    • Disclaimer

                    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                    ©2021 by MatrixCare

                    32 min
                  • Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice

                    In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice, to have a conversation on attracting and retaining the right staff across post-acute care.

                    Join Deborah and Eric as they discuss the impact the pandemic and vaccination mandates have had on recruiting staff, the specific qualities her team looks for in candidates, the importance of displaying empathy to retain employees, and how Addison County Home Health and Hospice uses their EHR as a strategic piece of their recruitment plan. Listen to their discussion below.

                    Topics discussed during today’s episode:
                    1. [01:15 – 02:53]: Deborah provides an introduction on herself and the history and mission of Addison County Home Health and Hospice.
                    2. [03:32 – 04:43]: Second, Deborah comments on 2021 being called “The Great Resignation” and the impact that the pandemic has had on attracting and retaining the right staff.
                    3. [4:56 – 9:09]: Third, Deborah describes how COVID vaccine mandates have impacted neighboring home health organizations and how Addison County Home Health and Hospice was able to reach a status of 100% vaccination.
                    4. [9:45 – 11:26]: Deborah then explains how her organization uses their EHR as a strategic piece of their recruitment plan and the emphasis they place on work-life balance.
                    5. [11:48 – 13:09]: Next, Deborah discusses what her team looks for when recruiting to maintain their positive culture and the importance of being open to challenges and change.
                    6. [13:30 - 14:46]: Deborah shares how, as their EHR continues to evolve, they are provided with more opportunities to engage their staff by encouraging them to learn new aspects of the software like voice-to-text and developing individualized care plans.
                    7. [15:21 - 16:32]: Next, Deborah describes how she and her team have displayed empathy with their staff during the pandemic by maintaining an open-door policy, lending a listening ear, and recognizing the stressors employees may be facing at work and in their personal lives.
                    8. [17:00 - 18:46]: Deborah and Eric conclude the conversation by discussing fresh ways to support work-life balance. She shares the concept of “Coffee and jammies,” which encourages employees to log in each morning and create a plan for their workday to avoid feeling rushed out the door.
                      9. Resources
                      • Learn more about MatrixCare: https://www.matrixcare.com/
                      • Find out more about Addison County Home Health and Hospice: https://www.achhh.org/
                      • Read the transcript of today’s episode
                      • Listen to more episodes of the Post-Acute POV
                        • Disclaimer

                        The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                        ©2021 by MatrixCare

                        20 min
                      • Providing exceptional care with Shepherd’s Cove Hospice

                        In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient.

                        Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families.

                        Topics discussed during this episode:
                        1. [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove.  
                        2. [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care.  
                        3. [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education.
                        4. [14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard.
                        5. [18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job.
                        6. [24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so.
                          7. Resources
                          • Learn more about HEALTHCAREfirst at: https://www.healthcarefirst.com/
                          • Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/
                          • Read the transcript of this episode
                          • Listen to more episodes of the Post-Acute POV
                            • Disclaimer

                            The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                            ©2021 by MatrixCare

                            30 min
                          • The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions

                            In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Jarrett Bauer, CEO and co-founder at Health Recovery Solutions, to discuss the impact of telehealth and remote patient monitoring.

                            Join Jarrett and Navin as they discuss how remote patient monitoring tools have evolved with the shift toward telehealth, the intersection of remote patient monitoring and patient engagement, and the impact of telehealth on reimbursement and an organization’s ROI. The pair also discuss why it’s important that technology is frictionless for clinicians and caregivers. Listen to their conversation.

                            Topics discussed during this episode:
                            1. [01:59 – 03:51]: Jarrett introduces himself and explains the genesis of his company, Health Recovery Solutions.  
                            2. [04:15 – 06:14]: Next, Jarrett describes how remote patient monitoring tools have evolved as post-acute care has shifted to accommodate telehealth and care in the home.
                            3. [7:09 – 07:56]: Jarrett comments on the intersection of remote patient monitoring and patient engagement and how HRS brings these cornerstones together to solve a range of problems.
                            4. [9:04 – 11:35]: Jarrett then discusses how increased telehealth visits have emphasized the importance of reimbursement and ROI, and how this will evolve from the point of view of CMS.
                            5. [12:51 – 13:20]: Jarrett agrees with Navin that providers need to make technology frictionless for clinicians, caregivers, and other healthcare workers. He believes this focus will help solve the growing labor shortage as well.
                            6. [14:01 – 16:33]: Next, Jarrett addresses the issue of fraud and abuse happening in the use of remote care delivery services.
                            7. [17:21 – 18:37]: Finally, Jarrett describes HRS’ plan to achieve their goal of impacting one million lives and preventing 200,000 readmissions.
                              8. Resources
                              • Learn more about MatrixCare at: https://www.matrixcare.com/
                              • Find out more about Health Recovery Solutions: https://www.healthrecoverysolutions.com/
                              • Read the transcript of today’s episode
                              • Listen to more episodes of the Post-Acute POV
                                • Disclaimer

                                The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                ©2021 by MatrixCare

                                20 min
                              • The evolution of the EHR with Seth Joseph, Managing Director, Summit Health, and Chief Strategy Officer, Swift Medical

                                In the latest episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Seth Joseph, managing director, Summit Health, and chief strategy officer, Swift Medical. The pair takes part in an insightful conversation on the evolution of the EHR (electronic health record), the transition to the intelligent EHR, and the necessity of employing platform thinking.  

                                Join Navin and Seth as they discuss why EHRs are a continued source of friction and physician burnout in post-acute care, and the varying requirements for a technology solution used in acute, ambulatory, and post-acute care. Listen to their discussion below.

                                Topics discussed during today’s episode:
                                1. [02:26 – 06:57]: Seth provides his origin story and what led him to his passion of solving issues in healthcare using technology.
                                2. [08:05 – 15:27]: Seth then tackles the question of why EHRs are a continued source of friction and physician burnout in post-acute care.
                                3. [17:59 – 22:10]: Next, Seth explains the difference in requirements for a technology solution used in acute, ambulatory, and post-acute care. An EHR used in post-acute care is deeply complex, making it imperative to employ platform thinking as the industry transitions toward the intelligent EHR.
                                4. [23:54 – 28:47]: Seth touches on the threat that big tech could bring to the future of EHRs.
                                5. [29:46 – 37:51]: Seth concludes the conversation by describing the two viable paths forward for the EHR: creating an interconnected ecosystem of the best of breed applications–a headless EHR–and creating an API ecosystem that enables this platform to co-exist.
                                  6. Articles mentioned in this conversation:
                                  • Death by A Thousand Clicks
                                  • To E(HR) or not to E(HR)
                                    • Resources
                                    • Learn more about MatrixCare at: https://www.matrixcare.com/
                                    • Find out more about Summit Health and Swift Medical
                                    • Read the transcript of today’s episode
                                    • Listen to more episodes of the Post-Acute POV
                                      • Disclaimer

                                      The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                      ©2021 by MatrixCare

                                      42 min
                                    • Streamlining collaboration in home-based care with Melissa Kozak, RN, Co-Founder and President, Citus Health

                                      In this episode of the Post-Acute POV, our host Kerri Harpole, RN, Director of Product Specialists at MatrixCare, sits down with Melissa Kozak, RN, Co-Founder and President at Citus Health to discuss how technology is streamlining collaboration and communication in home-based care.

                                      Join Kerri and Melissa as they discuss one provider to another, the prevalence of communication issues in home-based care, the necessity of secure mobile messaging, how to encourage adoption of mobile technology, and more. Melissa details how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. Listen to their discussion below.

                                      Topics discussed during today’s episode:
                                      1. [01:53 – 03:47]: Melissa provides her origin story as a registered nurse and how common pain points she experienced in the field prompted the genesis of Citus Health.
                                      2. [04:45 – 06:58]: Secondly, Melissa describes the prevalence of communication issues in home-based care.
                                      3. [7:44 – 10:34]: Next, Kerri presents the necessity of secure mobile messaging to streamline communication and Melissa discusses Citus’ purpose-built solution.
                                      4. [11:00 – 13:48]: Melissa then discusses the many use cases for Citus’ form center which uses app-less technology.
                                      5. [13:52 – 16:11]: Melissa details how mobile technology allows patients to communicate with their nurses and caregivers 24/7 which reduces readmissions.
                                      6. [16:52 - 21:48]: Next, Melissa describes how they’ve encouraged adoption and seen success due to a preexisting familiarity with mobile technology.
                                      7. [22:27 - 24:27]: Melissa shares how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care.
                                      8. [24:46 - 27:47]: Melissa explains the importance of an inclusive solution that is user-friendly and helps a wide range of clinicians.
                                      9. [27:58 - 29:45]: Lastly, Melissa emphasizes the significance of listening to customers when building a technology solution and how Citus has benefited from this feedback.
                                        10. Resources
                                        • Learn more about MatrixCare at: https://www.matrixcare.com/
                                        • Find out more about Citus Health: https://www.citushealth.com/
                                        • Read the transcript of today’s episode
                                        • Listen to more episodes of the Post-Acute POV
                                          • Disclaimer

                                          The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                          ©2021 by MatrixCare

                                          31 min
                                        • Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.

                                          In this episode of the Post-Acute POV, our host, Mauricio Hermosillo, Product Manager for Enterprise Financials at MatrixCare, is joined by Stacy Dobson, CFO, United Methodist Retirement Homes, to discuss the intricacies of managing financials in post-acute care.

                                          Join Mauricio and Stacy as they have a conversation on how using technology to support general ledger, accounts payable, fixed assets, and payroll streamlines processes which saves time and avoids manual work. This episode also presents the importance of working with a technology provider that listens to customers’ needs to provide a user-friendly product. Listen to their discussion below.

                                          Topics discussed during today’s episode:
                                          1. [01:19 – 04:09]: Stacy describes his origin story including his journey at UMRH and relationship with MatrixCare.
                                          2. [04:43 – 06:25]: Next, Stacy shares his experience with our products, specifically Enterprise Financials.
                                          3. [6:39 – 8:51]: Stacy explains how using technology to support general ledger and accounts payable saves his team an immense amount of time.
                                          4. [9:08 – 12:10]: Stacy goes on to describe how the fixed assets and payroll modules help streamline processes and avoid manual work within his organization.
                                          5. [12:39 – 16:20]: Stacy discusses the importance of working with a technology provider that listens to customers’ needs.
                                          6. [17:09 - 19:52]: The pair end the conversation by detailing the value of selecting a user-friendly product and the necessity of using customer feedback in the thought process behind new and improved features.
                                            7. Resources
                                            • Learn more about MatrixCare at: https://www.matrixcare.com/
                                            • Find out more about United Methodist Retirement Homes: https://www.umrh.org/  
                                            • Read the transcript of today’s episode
                                            • Listen to more episodes of the Post-Acute POV
                                              • Disclaimer

                                              The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

                                              ©2021 by MatrixCare

                                              21 min

                                            About The Post-Acute POV

                                            From the publisher's feed

                                            Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help…