In this episode of the Digital Adoption Show, host Nisha Singh kicks off the L&D UPSKILL mini-series, delving into the pivotal role of learning and development in today's dynamic workplaces. Joined by distinguished guests Carrie Berg, VP of Learning and Development at Teladoc Health, and Jessica Michaels, Neurodiversity Leadership Coach Consultant and Speaker at The Neurodiverse Workplace, the conversation unfolds around personalized learning and its impact on employee and organizational development.

• Carrie shares her journey from healthcare to sales training, emphasizing the importance of understanding employee strengths and aligning them with organizational goals. She highlights the use of technology in driving efficiency and personalization, citing examples from Teladoc's approach to effective meetings and leveraging AI.
• Jessica, drawing from her background in recruiting and sales training, stresses the significance of multi-modal learning to cater to diverse learning styles. She advocates for technology that supports behavior change and measures the effectiveness of learning initiatives over time.
• They underscore the need for organizations to embrace technology as an enabler of personalized learning experiences while remaining mindful of individual and organizational objectives. By leveraging technology to meet learners where they are, companies can foster a culture of continuous learning and drive meaningful performance improvement.
• Jessica Michaels then reflects on her shift in perspective regarding technology's role in learning and development (L&D), particularly concerning neurodivergent individuals. Formerly a staunch advocate of live training, she now emphasizes the importance of data-driven, multi-modal learning experiences tailored to individual needs. 
• She shares a pivotal realization: traditional indicators of learning success, such as participation and feedback forms, don't necessarily correlate with effective knowledge transfer or behavior change.
• Carrie Berg reinforces the significance of data and analytics in L&D, highlighting their role in demonstrating the value of learning initiatives to organizations. She stresses the importance of understanding employee demographics and learning preferences, utilizing data to measure not just participation but also competency growth and behavior change. 

Both guests underscore the need for organizations to embrace personalized learning approaches, fostering a culture of continuous learning supported by leaders.

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