What is it costing you to not listen? Over time, when you stop listening, it erodes your relationships. It might be at work, it might be at home, but it impacts every facet of your life. 

That’s why listening is at the heart of learning to resolve conflict. Conflict resolution isn’t always about agreement—it’s about alignment. You need to be able to respect each other’s viewpoints and decisions. 

And it’s why “The Power of Understanding” is the subtitle of Christine’s book. When you understand, you earn the right to lead, influence, and resolve problems. But most people aren’t wired to do this naturally. People assume they know how to listen, but Christine emphasizes this couldn’t be further from the truth. 

Learn more about the interplay between listening and understanding in this episode of the Negotiations Ninja podcast!

Outline of This Episode

• [1:39] Learn more about Christine Miles
• [2:37] What is it costing you to not listen?
• [5:45] Story is the engine of EQ
• [7:57] Why is it so hard to listen?
• [9:46] How to pull stories out of people
• [13:55] Mapping out your own story
• [16:22] Earning the right to sell
• [19:25] Try to embrace curiosity

Resources & People Mentioned

• The Cost of Not Listening with Christine Miles, Ep #359

Connect with Christine Miles

• What Is It Costing You Not To Listen
• Equipt

Connect With Mark

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