After the Great Recession, New Mexico’s Department of Workforce Solutions (DWS) tackled the difficult job of recovering money from people who’d been overpaid unemployment insurance. Joy Forehand of DWS and Deloitte’s Mike Greene spoke with Tanya Ott about how a combination of behavioral economics and analytics proved surprisingly effective.

Mobile payments, or mPayments, have grown from a niche market to a potential $700–800 billion opportunity by 2017. Deloitte’s Craig Wigginton spoke with Tanya Ott about the factors related to mPayment’s growth, such as new wearable technology, consumer habits, and retailer investment.

Human biases extend beyond our personal lives to impact economic, regulatory, and management decisions more than we may realize. Deloitte’s Jon Warshawsky spoke with Tanya Ott about how behavioral economics can offer tools to better shape programs, policies, and products in a human-centric spirit, as presented in the upcoming issue of Deloitte Review.

Lighter, self-driving cars; no parking lots; lower revenue from traffic violations: What does the future of mobility promise? Tanya Ott spoke with Deloitte’s Scott Corwin about how industry incumbents must figure out where to play and how to win before rapid changes in transportation technology disrupt them.

Popular opinion considers Millennials to be lazy, entitled, and immature—but do the numbers corroborate this? Tanya Ott spoke to Deloitte’s Patricia Buckley about how economic conditions affect generational trends, such the regions where Millennials live and their mobility choices.

Whether and how to report bad news is a constant issue in organizations, with employees agonizing over the consequences. Tanya Ott spoke to Deloitte’s Mark Cotteleer and Timothy Murphy about how a framework—the message, messenger, and masses—can help organizations understand human biases to better communicate negative messages.

Retailers can look forward to shoppers spending more this holiday season, with the economy picking up and low gas prices putting more money into consumers’ pockets. So what do they plan to buy and from where? Tanya Ott talks to Rod Sides, leader of Deloitte’s U.S. Retail Distribution Practice, about trends that came to the fore in the annual holiday survey.

With 20 billion Internet of Things (IoT) devices in the world, do companies have a strategy for how to use—and protect—the data collected? Irfan Saif and Sean Peasley of Deloitte & Touche LLP spoke to Tanya Ott about how companies can mitigate the various risks across the IoT value loop.

Additive manufacturing, or 3D printing, is poised to revolutionize industries such as health care and defense. Kelly Marchese of Deloitte Consulting LLP spoke to Tanya Ott about the implications across industries—from the dwindling need for economies of scale, to challenges around intellectual property and talent.

Massive changes in digital technology are reshaping the business world—from more power to consumers, to business models that are more about ecosystems than competition. John Hagel of Deloitte Services LP spoke to Tanya Ott about digital disruption’s challenges and opportunities—for companies big and small.