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AI may dominate today's business conversations, but Tim Attinger believes the real competitive advantage lies somewhere else: orchestration. As Co-Founder and President of OvationCXM, Tim helps financial institutions coordinate complex customer journeys that span departments, technologies, and external partners, creating the operational foundation that allows AI initiatives to deliver measurable business value.
Before founding OvationCXM, Tim held executive leadership positions at Visa, where he helped shape the company's innovation strategy and IPO journey, as well as senior roles at Blackhawk Network and Monitise. Throughout his career, he's focused on building platforms, scaling digital businesses, and helping large organizations navigate transformation.
In this conversation, we explore how leaders of professional services firms can build credibility with enterprise clients, navigate long sales cycles, create lasting client relationships, and position themselves for the next wave of AI-driven transformation.
Proposed Interview Structure:
1. What got you into digital transformation and enterprise strategy, and what ultimately led you to co-found OvationCXM?
2. What specific problem are you helping your clients solve today, and why is solving that problem personally important to you?
3. Who are your ideal clients today, and who typically makes the decision to bring OvationCXM into an organization?
4. You've built strong thought leadership around AI, banking, and customer journey orchestration. What has been most effective in attracting enterprise clients, and what can other professional services firms learn from your approach? Current Acquisition Channels: Referral, Content, Podcast (guesting), Speaking engagements, Cold outreach Sub Question: What role do you think podcasts can play in helping founders and leaders of professional services firms build authority and generate business?
5. Selling into enterprise organizations often involves multiple stakeholders and lengthy buying cycles. How do you build trust throughout that process and ultimately win the engagement?
6. Once a client starts working with OvationCXM, how do you ensure they continue seeing value, deepen the relationship, and keep coming back over the long term?
7. As a founder leading a company at the intersection of AI, customer experience, and enterprise transformation, where do you find yourself most challenged right now, if at all?
8. Looking ahead, where do you see the biggest opportunity for customer journey orchestration and enterprise AI over the next few years?
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Know more about Tim Attinger
Website Link: https://www.ovationcxm.com/
Connect with Tim Attinger on LinkedIn
LinkedIn link: https://www.linkedin.com/in/tattinger/
Apply to be a guest on The Principal Podcast:
https://ghapodcast.com/application-to-be-a-guest-on-consulting-leaders/