Are you just headed to a destination, or are you on a journey.  

Lets look at perspective toward the journey, reminding yourself of why you are doing this whole thing, and remembering that it is personal to you.

The key to customer satisfaction is the delivery of a consistent quality product.  We break this down in this episode.

Whether you are Labor or Management, both sides should take a few minutes out to thank each other for their efforts on this holiday.

One thing about life is that you can change your life at any moment.  Just make a decision and move in another direction.

Let's take advantage of the new month and rededicate ourselves to a new life.

Today we talk to Retired US Air Force Pilot Joe Rutkowski.  After 23 years of active duty, Joe is now the Director of Training doe USA Jet Airlines, part of the Active Aero Group.

Joe tells the listeners about teh importance of systems and processes both in the cockpit as well as in the office.

In hockey, if you can't skate, you can't play.  In business, if you can't deliver, you're out of business.

This is what it is all about, exceeding the expectations and building that into your delivery systems.

How do you deliver a consistent quality product or service to your customer?

It all begins in preparation for delivery to the customer. This could be with the manufacturing of a product or the training of personnel.

Find out how what happens before you go to the customer is as important as delivering to the customer.

Alan Bilinski is in Marketing and Sales for Greenpath Financial Wellness programs. Greenpath provides financial counseling and financial education services.

Even in an organization like Greenpath, systems and processes are important for success. Alan will tell us why!

In this episode we talk about sales and sales systems.

When it comes to sales, every person needs to have a system, one that can be tracked and measured.  Only then can you track and improve your performance and the performance of your team.

It's also a great way to keep tabs on your customers

How does a small or medium sized company systematize their marketing?  We examine this and the aspects of marketing systems in this podcast.

Are you thinking of purchasing a marketing management or tracking system?  You may want to listen to this.