The Professional Services Pursuit

On this episode of The Professional Services Pursuit Banoo is joined by Charles Gustine, Brand Evangelist at Kantata. They discuss the findings from a new Forrester research study commissioned by Kantata and Salesforce that helps explain the importance of vertical SaaS, how it is helping professional services organizations solve critical problems and how it is proving to be more effective at moving businesses through the maturity curve. Other talking points include:

·     A review of the recently released Forester study to provide insights into vertical SaaS

·     Trending challenges professional services organizations are facing

·     The benefits of vertical SaaS and how it helps solve these challenges for PS companies

·     How traditional PSA’s and horizontal SaaS differ from vertical SaaS solutions

·     Prioritizing and optimizing client experience with proper resource management capabilities

·     Charles’ thoughts on how vertical SaaS can solve future problems and what he expects to see from it going forward

If you would like to read the full research study you can download it here

To watch the webinar Charles did with guest speaker Margo Visitacion, Forrester’s Vice President and Principal Analyst, view here 

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In this episode Brent is joined by Randy Mysliviec, the President and CEO of RTM Consulting and Managing Director of the Resource Management Institute (RMI). They explore the top trends emerging in the industry based on the RMI’s latest research report and Randy’s predictions for the future around resource automation management:

• The latest survey series results around resource management automation
• Trends emerging around resource data management 
• Driving down labor costs
• Employee engagement at scale
• Automated staffing plans
• Randy’s predictions for the next year in resource automation management

Visit the RMI website to learn more about the courses they offer, become a member and get access to their free reports - https://resourcemanagementinstitute.com/

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• Understanding and mapping your employee base to identify gaps and synergies; 
• Documenting a clear career path for each employee;  
• People management is not for everyone; 
• The importance of allowing mistakes and providing the tools, time and training needed for employees to grow; 
• Incentivizing cross training and alignment with HR; 
• How to get constructive coaching; 

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On this special episode of The Professional Services Pursuit, both of our hosts, Brent Trimble and Banoo Behboodi, sit down to discuss the different dimensions of the services industry as it pertains to talent and dive into some recent research on this topic. They also discuss why we are seeing more people taking a less traditional career path, and how services businesses need to adapt to retain their employees. Additional  talking points include:

●        The shifting talent pools

●        Recent articles and research by Kantata and McKinsey & Company

●        Strategies that businesses can use to retain good talent

●        The future of business  and getting in a position to optimize and scale

●        Reasons why people are choosing to become their own boss 

●        How to source talent in this new climate

●        Upcoming webinar with TSIA addressing the changing workforce dynamics

Check out the McKinsey & Company article referenced and keep your eyes peeled for Kantata’s upcoming report, “The Changing Dynamics of the Modern Workforce”, or read more about the research here. 

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• The impact of the pandemic on recruitment as a whole
• How AI has helped soften the blow to recruitment
• Balancing the human-AI interactions to get the best, most efficient results
• Social media recruitment on LinkedIn, indeed, and others and how it’s assisted the professional services industry
• The gig economy vs full-time workforce
• The challenges of working from home on a company’s culture 

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• The evolution and importance of communication
• Business conditions and pressures on the service business
• Access to talent networks to ensure client satisfaction
• Supply chain orientation of optimizing across a talent network
• Removing technological constraints
• How to scale without acquisition

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•  Change leadership 
  • Setting success criteria early on
  • The importance of celebrating key milestones 
  • Developing a change management network
• Making change management sustainable
  • Follow through with a new process
  • Archiving old processes and developing new habits
  • Encouragement and performance based reviews
• Approaches to adoption and training
  • Creativity is key to support adoption
  • Openly communicating changes
  • Understanding 10-15% will not be onboard
  • Addressing cultural changes
  • The benefits of remote training

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Author, keynote speaker, and Managing Director of Mirren Business Development, Brent Hodgins, joins us on the show to discuss the resilience of agencies and the major growth shifts happening in the industry right now; including:

• The lasting impact of the Pandemic on the Industry:
  • Historic levels of growth
  • Navigating the changing market conditions 
• The positive shift to organic growth
  • Overcoming the new biz addiction
  • Better allocating resources for good
  • Understanding qualification in the RFP process…favorite or filler
• Client-side marketing vs Marketing Agencies
  • DNA difference / overcoming the disconnect 
  • Balancing business impact and creativity
  • Elevating the RFP brief to differentiate

To learn more about Mirren go to www.mirren.com

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