The Professional Services Pursuit

Brent Trimble sits down with the Chief Operating Officer and Chief Strategy Officer at Gorilla Group, Adam Brown, to explore the approaches they took to navigate exponential growth during a pandemic and how they adapted to successfully nurture client relationships and corporate culture remotely. The conversation includes:

• Adam’s unique dual role at Gorilla Group
• How Gorilla Group operates as a decentralized entity while utilizing the benefits of being part of the Wunderman Thompson/WPP network
• Gorilla Group’s focus on people and how that aligns with professional services
• The importance of adapting to new ways of driving culture within your organization
• Hiring from where the talent is
• The experience of the remote pitch
• Adam’s hope to regain informality
• How Gorilla Group approaches the increased usage of a contingent workforce and the compliance complications that come with it

Connect with Adam and check out Gorilla Group

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Host Matt Finch sits down with Distinguished Researcher and Vice President of Technology Ecosystems at TSIA John Ragsdale to talk about current trends in the tech industry and the importance of a strong freelance culture. The conversation includes:

• John’s perspective and definition of the liquid workforce 
• Trends shaping emerging digital talent platforms
• How COVID accelerated already established trends and behaviors of younger workers
• The shift to more fixed-price predefined projects
• How to remain a competitive employer in a tough hiring market
• How rising cost of living in coastal cities may be contributing to younger workers wanting to move to this new model
• Solutions to allow both distance work and in person collaboration
• The risks and rewards of using contract workers
• Why middle managers will be so important during this shift
• Project based hiring best practices
• John’s advice around challenging the traditional hiring and career mindset for young workers

To learn more about this topic download Mavenlink’s recent research report, The Changing Face of the Modern Workforce.

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• The powerful forces reshaping the services industry
• Getting the right talent at the right place at the right time in order to meet client needs 
• The emerging employee-first culture 
• The current subcontractor landscape 
• The pitfalls of tribal knowledge
• How digital transformation and technology are evolving the industry
• The role of Covid globalization and the appeal of a liquid workforce to both organizations and employees
• The importance of a centralized resource management function
• Applying a supply chain methodology to your services business

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Host Brent Trimble and author of The Lazy Project Manager, Peter Taylor, get a moment to talk about the relationship between project managers and resource managers and the importance of taking a people-first approach to projects. The conversation includes:

• The inspiration behind Peter’s book; 
• The natural tension between project managers and resource managers; 
• How rapid digitalization is strengthening that tension and creating opportunity; 
• The role authenticity plays in retention and “The War on Talent”; 
• Peter’s favorite football analogy about building loyalty; 
• The importance of a global view of resources and visibility into where there is strain; 
• The top pressure points in services organizations with regards to people; 
• Remembering that projects are all about people

 Learn more about Peter and his work at https://thelazyprojectmanager.com/

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In the first episode of The Professional Services Pursuit, co-hosts Brent Trimble and Matt Finch welcome listeners to a brand new show aimed at giving professional services leaders a place to go to be inspired and tap into expert advice, trends and best practices in their  pursuit of excellence. From agencies to IT services and every PS organization in between, every episode will provide the insights you need to drive a resource-first organization and do what you do best, only better. 

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