He introduced a fresh organizational structure, created clear avenues for diverse roles beyond traditional firefighting, and reshaped the firehouse into a vibrant hub where members want to be. By actively listening to volunteers’ needs, strengthening mutual-aid relationships, and emphasizing professional yet personal engagement—right down to establishing a kid-friendly firehouse environment—Buchan revitalized a once “ghost town” of a station. This candid conversation highlights practical strategies to recruit, retain, and inspire today’s volunteers while fostering a sustainable, respected, and thriving fire service.