In this episode of the Quality Hub, Xavier Francis engages in a detailed discussion with Suzanne Strasser, VP of Consulting Core Business Solutions. They unravel the world of ISO standards, demystifying their origins and their relevance in modern business. Suzanne sheds light on popular ISO standards like ISO 9001, 14001, 27001, and 45001, emphasizing their universal application beyond manufacturing, even for small businesses and virtual setups. They explore the challenges of interpreting ISO's broad in navigating the certification process efficiently. Throughout the discussion, Xavier and Suzanne offer valuable insights into ISO's significance, benefits, and practical implementation, providing a roadmap for businesses aiming for certification.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into the significance of meeting evolving customer needs, employee engagement strategies, and the importance of treating employees like valued customers. Scott underlines the critical role of annual planning and employee involvement in shaping a company's future, sharing insights honed over his 24 years of experience.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In part two of this episode of the Quality Hub, Xavier Francis hosts Scott Dawson, president of Core Business Solutions, discussing key business trends for 2024. Scott emphasizes the importance of adapting to emerging market trends and then dives into the significance of meeting evolving customer needs, employee engagement strategies, and the importance of treating employees like valued customers. Scott underlines the critical role of annual planning and employee involvement in shaping a company's future, sharing insights honed over his 24 years of experience.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss annual planning for businesses. Scott emphasizes the need to reassess priorities and goals at the start of the year. He advocates for a structured approach that involves evaluating what to start, stop, and continue doing, considering KPIs, financial objectives, assumptions, internal and external issues, and risk assessments. This comprehensive process ensures alignment between individual, departmental, and company-wide objectives, fostering organizational engagement and adaptability.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss annual planning for businesses. Scott emphasizes the need to reassess priorities and goals at the start of the year. He advocates for a structured approach that involves evaluating what to start, stop, and continue doing, considering KPIs, financial objectives, assumptions, internal and external issues, and risk assessments. This comprehensive process ensures alignment between individual, departmental, and company-wide objectives, fostering organizational engagement and adaptability.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this week’s “Best of” Quality Hub podcast, Xavier Francis talks to Brian Smith, Joe Hill, and Suzanne Strausser as they share invaluable insights on the essence of Management Review within the ISO 9001 standard. Brian emphasizes the continuous aspect of these reviews, focusing on significant yet non-urgent matters, while Joe delves into the specific documentation and data-driven decision-making required. Suzanne advocates for seamlessly integrating these reviews into everyday business operations. Collectively, their expertise underscores the necessity of structured reviews for continual organizational evaluation and improvement, offering actionable advice for businesses to effectively implement these practices.

Helpful Resources:

Management Reviews Podcast Episode:  https://www.thecoresolution.com/iso-certification-effective-management-reviews-podcast

https://www.thecoresolution.com/5-5-2-management-representative-iso-explained

https://www.thecoresolution.com/5-0-management-responsibility

https://www.thecoresolution.com/iso-9001-clause-5

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

On this week’s Quality Hub podcast, Xavier Francis hosts Lori Engle, VP of Marketing at Core Business Solutions. They discuss marketing planning for the upcoming year, focusing on ROI assessment, marketing expenses, brand building, and various strategies. Lori highlights the importance of evaluating current marketing activities, considering measurable ROI, and understanding the challenges of assessing brand identity's impact. They delve into different marketing expenses, from traditional to digital strategies such as print, SEO, email marketing, and more. The conversation also touches on additional expenses such as trade show expenses, staff allocation, etc. Lori emphasizes the diversity of tasks in marketing and the significance of a well-executed marketing strategy, especially for small businesses or startups. This is a great listen for businesses of all sizes as they plan for the new year!

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Xavier Francis and Suzanne Strausser discuss the critical aspects of an end-of-year business review within the realm of ISO standards. From evaluating quality objectives, process performance, and risks to optimizing documentation and internal audits, they emphasize the need for a comprehensive reassessment. Suz underscores the importance of aligning ISO compliance with genuine business improvement strategies, urging listeners to prioritize what's best for their operations. Their engaging discussion offers practical advice on navigating the year-end review process, ensuring continual growth and alignment with business objectives. Tune in for actionable insights and expert guidance to kickstart a successful New Year for your business.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Xavier Francis interviews Erin Finnegan, an Instructional Designer at Core Business Solutions, delving into the intricacies of creating training, particularly centered around ISO standards. Erin delineates the meticulous process involved in developing training, from gathering information from subject matter experts (SMEs) to scripting, storyboarding, and more. She underscores the importance of simplifying complex ISO standards through relatable examples and varied learning approaches. The two also include anecdotes of unique training experiences they have had while developing training at Core. Throughout the discussion, Erin highlights Core's evolution toward more engaging and customized training methodologies, emphasizing continual improvement.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this Quality Hub podcast, Xavier Francis hosts Joe Hill, the manager of Audit Services at Core Business Solutions. They delve into the topics of surveillance audits and improvement plans related to ISO certification. Joe sheds light on the initial certification audit, he outlines that these audits focus on specific aspects like management reviews, and others. Additionally, they only cover about half of operational processes. He also underscores the value of formalized improvement plans, which help document initiatives, set priorities, and allocate resources. Overall, the podcast stresses the significance of a culture of continuous improvement within organizations for successful ISO compliance.

Helpful Resources:

Auditing Services:  https://www.thecoresolution.com/iso-auditing-services

Continual Improvement:  https://www.thecoresolution.com/iso-9001-clause-10

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting