In Part 1 of Simplifying Your QMS on the Quality Hub, Xavier Francis hosts Suzanne Strausser and Suzanne Weber-Smatko, discussing simplifying your Quality Management Systems (QMS). They emphasize the pitfalls of excessive documentation and provide examples of how it can lead to inefficiency. They highlight the importance of focusing on effectiveness rather than just compliance with standards like ISO 9001. The conversation touches on the need for engaging competent individuals in process documentation and the value of demonstrating processes over excessive documentation. The hosts stress the importance of interpreting standards in a way that suits the organization's needs and goals.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of The Quality Hub podcast, Xavier Francis interviews Suzanne Weber-Smatko, focusing on restarting a stagnant Quality Management System (QMS). They discuss signs of a stalled QMS, such as a lack of improvement initiatives and neglect of required activities like internal audits. Suzanne emphasizes the importance of measuring, documenting non-conformities, and involving leadership for QMS effectiveness. They advise against letting certifications lapse, as it necessitates a full audit and increased costs to regain certification. They also suggest seeking assistance from professionals like Core Business Solutions to simplify and maintain QMS efficiently. They wrap up with a reminder to stay engaged with the QMS and ensure leadership commitment for its success.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this podcast episode of the Quality Hub, host Xavier Francis chats with Erin Finnegan and Suzanne Weber-Smatko from Core about training within the framework of ISO 9001, clause 7.2. They discuss the importance of developing and implementing effective training programs within organizations. Erin highlights the need to identify training needs, set objectives, design interactive training, and deliver it through various methods. Suzanne emphasizes the significance of a training matrix, feedback, and evaluating the effectiveness of training through observation, metrics, and employee performance. They stress the importance of tailoring training to individual learning styles and documenting training records for accountability and liability purposes. Overall, they provide insights into how organizations can ensure competence and training in alignment with ISO standards.

Helpful Resources:

Clause 7.2: https://www.thecoresolution.com/clause-7-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub podcast, Xavier hosts experts Stephanie Dawson and Suzanne Weber-Smatko from Core, discussing competence and training in ISO 9001, specifically clause 7.2. They emphasize the importance of defining competencies, assessing them during performance reviews, and providing ongoing training. Steph details Core's approach, including job description breakdowns and regular performance evaluations, while Suzanne highlights the need for feedback and engagement of employees, including subcontractors. They stress the significance of documentation, clear communication, and continuous improvement in meeting ISO standards.

Helpful Resources:

Clause 7.2: https://www.thecoresolution.com/clause-7-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of Quality Hub, host Xavier Francis talks with ISO experts Diana Verbeck and Ty Elliott from Core Business Solutions on the intricacies of ISO 9001 and the Process Approach. With Diana's extensive executive-level experience and Ty's deep knowledge of quality management systems, they speak to the systematic approach in defining and managing processes per ISO 9001. Emphasizing clarity in documentation, effective communication, and collaboration, they discuss strategies for seamlessly integrating the process approach into an organization's quality management system. They highlight the role of internal customer satisfaction in driving effective processes and fostering a culture of service excellence, while also underscoring the significance of leadership support, employee engagement, and ongoing evaluation in driving continuous improvement and ensuring the effectiveness of processes within your organization.

Helpful Resources:

Understanding the Process Approach: https://www.thecoresolution.com/understanding-process-approach

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this week’s episode of the Quality Hub, hosted by Xavier Francis and featuring Reagan Jorgensen and Robert Hoffman, it’s Part 2 of Cybersecurity Best Practices. We look at lessons learned from past breaches, particularly the 2011 Sony breach. Rob emphasizes the importance of multi-factor authentication (MFA), and single sign-on (SSO) to enhance security. Additionally, the conversation covers human factors in cybersecurity, and Reagan talks about the significance of incident response plans and the role of AI in cybersecurity. The guests stress the need for a proactive approach to cybersecurity and gradual implementation of security measures with an emphasis on the collaborative effort required to combat cyber threats effectively.

Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Cybersecurity:  https://www.thecoresolution.com/cybersecurity

CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist

ISO 27001:  https://www.thecoresolution.com/iso-27001-certification

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis discusses Cybersecurity Best Practices with Reagan Jorgensen, Security Solutions technician, and Robert Hoffman, Windows System Administrator, both from CORE. The episode discusses a case study involving the 2011 breach of Sony's PlayStation Network and its impact on cybersecurity practices. Reagan highlights the evolution of cyber threats, emphasizing social engineering, zero-day exploits, and ransomware attacks as ongoing challenges. Rob emphasizes the importance of policies in managing access and authentication, particularly in cloud environments and mobile devices. The discussion covers preventive measures such as robust network security, and network access control, among others, and recommends seeking expertise when needed.

Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Cybersecurity:  https://www.thecoresolution.com/cybersecurity

CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist

ISO 27001:  https://www.thecoresolution.com/iso-27001-certification

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

This week’s Quality Hub podcast is Part 2 of Design and Development with host Xavier Francis and Consultant, Norm Verbeck. They discuss various aspects of managing customer requirements, change management, and documentation as well as cover strategies for understanding and documenting customer requirements, implementing change control processes, and how to ensure clear communication throughout the process. They also discuss the importance of managing documentation, version control, transferring design outputs to production and continuous improvement. The conversation addresses how these concepts apply to both manufacturing and service/tech companies, and ends with touching on key performance indicators (KPIs) for tracking progress and ensuring compliance with ISO standards.

Helpful Resources:

Clause 8.3 Design and Development:  https://www.thecoresolution.com/clause-8-3-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

This episode of the Quality Hub is a great conversation between host, Xavier Francis and Consultant, Norm Verbeck around the topic of Design and Development in the ISO standards. Norm provides insights into establishing appropriate processes for design and development. They discuss the importance of documenting design plans, determining the applicability of design activities within an organization, and items needed for project goals. They delve into controls such as change management, risk management, and others to ensure quality, efficiency, and compliance throughout the design and development process. Be sure to check it out!

Helpful Resources:

Clause 8.3 Design and Development:  https://www.thecoresolution.com/clause-8-3-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis interviews Nadine Wilbur, Customer Support Manager at Core Business Solutions, as they delve into the intricacies of customer service best practices. Nadine's extensive experience and passion for customer advocacy shine through as she emphasizes the importance of understanding and meeting customers' needs while fostering genuine relationships. They discuss the pivotal role of ongoing training in maintaining high-quality service standards and leveraging technology to enhance customer experiences without sacrificing the human touch. Nadine provides insights into handling challenging interactions with patience and empathy, stressing the significance of active listening and problem resolution. Furthermore, they explore the significance of metrics and KPIs in gauging service success, emphasizing responsiveness and customer engagement. Looking ahead, Nadine predicts a growing demand for personalized service and underscores the paramount importance of customer loyalty in business sustainability. Their conversation underscores the core ethos of Core Business Solutions: prioritizing customer satisfaction and providing exceptional support.

Helpful Resources:

Clause 8.2.3 Explained:  https://www.thecoresolution.com/clause-8-2-3-iso-9001-2015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting