In Part 2 of Basics of CMMC, on the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, continue to discuss the challenges of implementing the Cybersecurity Maturity Model Certification (CMMC). They highlight the technical complexity and advanced IT expertise required to meet CMMC standards, particularly for small businesses that lack extensive IT resources. Scott discusses the ongoing maintenance needed to uphold security measures and the potential legal implications of non-compliance. They also emphasize the necessity of a cultural shift within organizations dealing with CMMC and underscore the importance of cybersecurity in protecting national security and the need for continuous training and adherence to CMMC requirements.

Helpful Resources:

https://www.thecoresolution.com/cybersecurity-webinars

https://www.thecoresolution.com/nist-cmmc-3

https://www.thecoresolution.com/cmmc-compliance-overview

Contact us at 866.354.0300 or email us at [email protected]

Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of Quality Hub Podcast, host Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss the Cybersecurity Maturity Model Certification (CMMC). CMMC ensures companies handling government information have proper cybersecurity measures and evolved from DFARS and NIST standards. It has three levels: Level 1 (Foundational) for basic practices, Level 2 (Advanced) for handling more sensitive information with NIST SP-800-171 compliance and third-party assessments, and Level 3 (Expert) for highly sensitive projects with additional requirements and government audits. Companies need to check their contracts for CMMC requirements, with certification phased in during renewals. Small businesses in the defense sector must comply to maintain contract eligibility. The episode invites listeners to tune in next week for more details on CMMC's impact on businesses.

Helpful Resources:

https://www.thecoresolution.com/cybersecurity-webinars

https://www.thecoresolution.com/nist-cmmc-3

https://www.thecoresolution.com/cmmc-compliance-overview

Contact us at 866.354.0300 or email us at [email protected]

Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of Quality Hub Podcast, host Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss the Cybersecurity Maturity Model Certification (CMMC). CMMC ensures companies handling government information have proper cybersecurity measures and evolved from DFARS and NIST standards. It has three levels: Level 1 (Foundational) for basic practices, Level 2 (Advanced) for handling more sensitive information with NIST SP-800-171 compliance and third-party assessments, and Level 3 (Expert) for highly sensitive projects with additional requirements and government audits. Companies need to check their contracts for CMMC requirements, with certification phased in during renewals. Small businesses in the defense sector must comply to maintain contract eligibility. The episode invites listeners to tune in next week for more details on CMMC's impact on businesses.

Helpful Resources:

https://www.thecoresolution.com/cybersecurity-webinars

https://www.thecoresolution.com/nist-cmmc-3

https://www.thecoresolution.com/cmmc-compliance-overview

Contact us at 866.354.0300 or email us at [email protected]

Articles: https://www.thecoresolution.com/free-learning-resources

In this episode of the Quality Hub podcast, host Xavier Francis is joined by Suzanne Strausser and Suzanne Weber-Smatko to delve deeper into Non-conformances and Corrective Actions, with a focus on Trends and Analysis. The discussion covers the essential elements of documenting Corrective Actions, including problem statements, immediate containment, and long-term solutions. They highlight the importance of verifying the effectiveness of Corrective Actions and the cost implications of poor quality. The hosts emphasize the value of engaging staff in root cause analysis to foster a quality culture. By examining customer feedback and other metrics, they illustrate how to make data-driven decisions for continuous improvement, ultimately enhancing business efficiency and profitability.

Non-Conformities and Corrective Actions: https://www.thecoresolution.com/clause-10-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis, Susan Weber-Smatko, and Suzanne Strausser delve into the topic of Corrective Actions and root cause analysis. They define Corrective Actions as measures to address the root causes of Non-Conformities to prevent their recurrence, stressing the importance of a thorough process evaluation rather than just fixing surface issues. The discussion covers the steps in implementing effective corrective actions, including documentation, management involvement, and continuous improvement. They also explain the methodologies for root cause analysis. Real-world examples illustrate how these principles can be applied in both manufacturing and customer service contexts to enhance overall quality and efficiency.

Helpful Resources:

Clause 10.2 of ISO 9001:2015 - https://www.thecoresolution.com/clause-10-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis discusses Non-Conformances and Corrective Actions with Suzanne Strausser and Suzanne Weber-Smatko from Core. They explore the nature of Non-Conformances, emphasizing the importance of timely documentation and addressing the underlying issues they indicate. In addition, they explain the difference between Non-Conformances and Corrective Actions, noting that not all Non-Conformances necessitate Corrective Actions, which are reserved for more significant problems. The episode sets the stage for the next part of the series, which will delve deeper into Corrective Actions and root cause analysis.

Helpful Resources:

Clause 8.7.2 of ISO 9001:2015 - https://www.thecoresolution.com/clause-8-7-2-iso-9001-2015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this "Best of" episode of the Quality Hub podcast, host Xavier Francis and guests delve into key aspects of ISO auditing. Brandon Lowery emphasizes critical elements like organizational context, quality objectives, and management review in internal audits. Joe Hill and Suzanne Strausser discuss the certification audit's two-stage process, highlighting readiness and detailed operational review. AJ Puylara focuses on evaluating a Quality Management System's effectiveness through continuous improvement and KPIs. Lastly, Joe Hill explains the purpose and process of surveillance audits, to ensure ongoing conformance and effectiveness of the management system.

Helpful Resources:

Auditing Services:  https://www.thecoresolution.com/iso-auditing-services

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

This episode Of the Quality Hub podcast, it’s Part 2 of Customer Communication ISO 9001 Clause 8.2.1. Xavier Francis discusses with Bruce Newman and Kaitlin Wierzbach the importance of leadership in fostering effective customer communication. Bruce highlights the need for leaders to set clear expectations, allocate resources, and provide training to support communication while incorporating feedback into management reviews with actionable metrics. Kaitlin emphasizes using surveys and continuous monitoring to gather and analyze customer feedback, and both stress the significance of formalizing the feedback process and setting KPIs. They agree on the need for consistent feedback collection and formalized data analysis to drive continuous improvement and meet ISO standards, concluding with advice to make the process easy and use all customer communication to enhance internal practices.

Helpful Resources:

Clause 8.2: https://www.thecoresolution.com/clause-8-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In the Quality Hub podcast, Xavier Francis hosts Bruce Newman and Kaitlin Wierzbach from Core to discuss customer communication based on ISO 9001, clause 8.2.1. They highlight the importance of understanding customer requirements, formalizing communication, and maintaining accurate documentation. Core’s approach involves tailoring client communication methods to meet ISO standards. Bruce underscores the need for secure handling of customer property and managing changes effectively, while Kaitlin outlines strategies for collecting and analyzing feedback, emphasizing staff training and closing the feedback loop. The discussion previews the next episode on leadership and metrics in customer communication.

Helpful Resources:

Clause 8.2: https://www.thecoresolution.com/clause-8-2-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In Part 2 of Simplifying Your QMS on the Quality Hub, Xavier Francis continues his discussion with Suzanne Strausser and Suzanne Weber-Smatko from Core. They emphasize the importance of simplifying documentation, integrating ISO practices into existing business processes, and avoiding unnecessary complexity. They stress the need to prioritize relevant documentation, automate processes, and periodically review and update documentation to ensure relevance and compliance. Additionally, they highlight the value of consulting services, like those offered by Core, in streamlining QMS and achieving ISO certification.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting