In the podcast episode "Your QMS - Managing Common Mistakes" Brian Smith, the Director of Consulting Services at Core Business Solutions, shares his expertise in managing a quality management system (QMS). He emphasizes the need for leadership commitment and integration of the QMS into the company's operations. Brian advises against overcomplicating the system and suggests focusing on identifying and mitigating business risks. He highlights the importance of employee engagement, communication, and a culture of continuous improvement. By aligning objectives, keeping it simple, involving employees, and utilizing the ISO standard as a tool for improvement, businesses can successfully manage their QMS.

Helpful Resources:

Leadership: https://www.thecoresolution.com/iso-9001-clause-5

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "The Quality Hub," Xavier Francis continues his interview with Scott Dawson, president of Core Business Solutions, about managing risks in business. They discuss the importance of prioritizing risks and introduce the use of a risk matrix for analysis. They emphasize the need for proactive risk management and creating a risk-aware culture within the organization. They discuss the frequency of reviewing risks and highlight the importance of assigning actions, monitoring risks, and allocating resources accordingly. By effectively managing risks, businesses can minimize potential negative impacts and ensure a safer and more successful operation.

Helpful Resources:

Risk Assessment:  https://www.thecoresolution.com/iso-9001-in-a-small-business-what-is-required-for-certification

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "The Quality Hub" podcast, host Xavier Francis interviews Scott Dawson, president of Core Business Solutions, about managing risks in business. Scott shares his journey in the quality management profession and emphasizes the importance of being proactive in identifying and managing risks. They discuss the definition of risk in a business context, and Scott explains that risk management involves identifying potential risks, analyzing their impact and likelihood, and implementing strategies to mitigate them. They highlight the distinction between internal and external risks, with examples such as technology risks, talent retention, and others. The episode concludes by teasing the next part of the discussion, which will explore prioritizing and addressing risks in business.

Helpful Resources:

Risk Assessment:  https://www.thecoresolution.com/iso-9001-in-a-small-business-what-is-required-for-certification

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, host Xavier Francis interviews Murphy Shaw from CORE Business Solutions about customer satisfaction measures. Murphy shares his extensive experience with ISO and consulting, highlighting the importance of gathering customer feedback and the challenges involved. He discusses how organizations should prioritize and act on customer feedback by involving the management team, and leadership's role in driving customer satisfaction as a priority, along with the need to communicate feedback throughout the company. Murphy explains the significance of measuring the success of customer satisfaction efforts and using metrics to track progress over time, using tools like CORE's customer feedback form and quality objective tracker to monitor and analyze feedback. Lastly, he suggests revising metrics at times and shares a success story of a company that enhanced its customer satisfaction by expanding product offerings based on customer feedback.

Helpful Resources:

ISO 9001 Clause 5:  https://www.thecoresolution.com/iso-9001-clause-5

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Episode 12 – It’s Getting Better All the Time – Continuous Improvement Ideas 

In this podcast, our guest Norm Verbeck discusses Continuous Improvement ideas for businesses. The conversation covers identifying and assessing risks that could impact the business, using KPIs to identify trends and areas for improvement, and fostering a culture of continuous improvement. Norm also discusses the need to establish clear KPIs aligned with business objectives and encourage data-driven decision-making to drive continuous improvement. Norm shares practical examples and insights gained from his extensive experience in the field, making this podcast a valuable resource for businesses looking to use their QMS to drive continuous improvement. 

Helpful Resources:

ISO 9001 Clause 10 Improvement:  https://www.thecoresolution.com/iso-9001-clause-5

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Episode 11 – Yeah, It Would be Great if You Could Get Us Those Reports – How to Conduct Effective Management Review 

In this episode, we're joined by our guest Joe Hill who shares his invaluable insights on conducting an effective management review. Joe discusses the key purpose of the review and outlines strategies for involving pertinent stakeholders such as representatives from various departments. We delve into the critical risks and requirements that management must address in order to achieve optimal results. Additionally, Joe offers his expertise on the significance of essential documents and records such as KPIs, non-conformances, and customer feedback. These should be carefully reviewed to identify opportunities for improvement and corrective actions. This episode is a must-listen for organizations looking to enhance their quality management system and align with ISO Standards. 

Helpful Resources:

ISO 9001 Clause 5:  https://www.thecoresolution.com/iso-9001-clause-5

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Episode 10 – “Why Don’t You Just Grow Up? – Maturing Your QMS 

On this episode of The Quality Hub our guest Suzanne Weber-Smatko delves into the challenges of maturing a Quality Management System after receiving ISO certification. As an expert in the field, she discusses the importance of enhancing a QMS to ensure ongoing compliance and effectiveness and the crucial roles that leadership and employee engagement play in achieving this. Additionally, Weber-Smatko explores the use of data and metrics to measure the ongoing success and effectiveness of a QMS, highlighting some key metrics that organizations should be tracking. If you're interested in learning more about how to mature your system overview and ensure continued success after certification, then this episode is a must-listen. 

Helpful Resources:

Maturing Your QMS:  https://www.thecoresolution.com/quality-management-system-maturity

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

ISO Certification and Your Bottom Line - Part 2  

With Scott Dawson  

In this podcast episode, we continue our interview with Scott Dawson, President of Core Business Solutions, as he discusses the impact of ISO certification on an organization's cost structure, product or service quality, customer satisfaction, and reputation in the market. He explains how ISO certification can streamline processes, reduce waste, and ultimately improve a company's bottom line. He also highlights the positive effect of ISO certification on product quality, customer satisfaction, and reputation. Furthermore, Scott provides insights into the ongoing costs associated with maintaining certification and offers tips for businesses looking to optimize their processes and reduce certification costs.   

Helpful Resources:

ISO Certification:  https://www.thecoresolution.com/iso-certification

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

ISO Certification and Your Bottom Line - Part 1 

With Scott Dawson 

In this podcast episode, Scott Dawson, President of Core Business Solutions, discusses the impact of ISO certification on an organization's cost structure, product or service quality, customer satisfaction, and reputation in the market. He explains how ISO certification can streamline processes, reduce waste, and ultimately improve a company's bottom line. He also highlights the positive effect of ISO certification on product quality, customer satisfaction, and reputation. Furthermore, Scott provides insights into the ongoing costs associated with maintaining certification and offers tips for businesses looking to optimize their processes and reduce certification costs.  

Helpful Resources:

ISO Certification:  https://www.thecoresolution.com/iso-certification

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Exciting news! We have finally reached the last episode of our 8-week series, and we are thrilled to be covering a crucial topic: Life After the Audit. We have a special guest, the fabulous Suzanne Weber-Smatko, who will be sharing valuable insights on what steps to take following an audit - whether you have findings or not. In addition, she will be discussing the importance of promoting your certification, continuous improvement, and how to cultivate a culture of quality. You will not want to miss this episode, so be sure to tune in! 

Helpful Resources:

Continuous Improvement:  https://www.thecoresolution.com/iso-9001-clause-10

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting