In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strasser, VP of Consulting and Development, to explore the PDCA Cycle (Plan-Do-Check-Act) and its vital role in ISO 9001. They discuss how this structured, iterative method drives continuous improvement by aligning with key ISO 9001 clauses. From setting goals and testing solutions to analyzing outcomes and implementing changes, PDCA helps businesses enhance efficiency, mitigate risks, and meet customer expectations. They also emphasize the importance of focusing on real outcomes rather than rigidly following methodologies. Tune in to learn how applying PDCA within ISO 9001 can strengthen your quality management system and drive meaningful improvements in your organization!

Helpful Resources:

Compliance vs. Certification:  https://www.thecoresolution.com/iso-compliance-vs-certification

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub Podcast hosted by Xavier Francis, guests Brian Smith and Joe Hill discuss ISO 9001, Clause 7.1.5. They explore how calibration frequency should be determined based on risk levels, such as manufacturer's guidelines, regulatory requirements, and other factors. They stress the need for frequent calibration in high-risk scenarios and discuss the importance of using accredited services for calibration. The episode emphasizes the consequences of neglecting proper calibration and highlights the difference between verification and certification of equipment.

Helpful Resources:

ISO 9001 Clause 7.1.5:  https://www.thecoresolution.com/clause-7-1-5-iso-9001-explained

ISO 9001 Clause 7:  https://www.thecoresolution.com/iso-9001-clause-7

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of the Quality Hub Podcast hosted by Xavier Francis, guests Brian Smith and Joe Hill discuss ISO 9001 Clause 7.1.5 on calibration within a Quality Management System (QMS). They elaborate on the importance of calibration in ensuring the accuracy of tools and equipment used in monitoring and measuring product quality. They discuss the specifics of the clause, including requirements for monitoring resources, measurement traceability, and the responsibilities organizations have towards calibration. They also cover how organizations should handle equipment that is out of calibration, and the proper management and retention of calibration records. The episode aims to clarify the clause's provisions and offer practical advice on maintaining compliance and ensuring measurement reliability within a QMS.

Helpful Resources:

ISO 9001 Clause 7.1.5:  https://www.thecoresolution.com/clause-7-1-5-iso-9001-explained

ISO 9001 Clause 7:  https://www.thecoresolution.com/iso-9001-clause-7

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, Xavier Francis speaks with Suzanne Strausser, and Brian Reich as they discuss the key updates and implications of the 2022 version of ISO 27001. They focus on key changes such as better alignment with other ISO standards, a reduction in Annex A controls, the addition of new controls, and more. They speak to the new updates emphasizing a streamlined, risk-based approach, making the standard more accessible to smaller organizations with simpler IT environments. The speakers highlight challenges in transitioning to the new version of the standard, including reassessing existing controls and addressing gaps, and how the updated version enhances cybersecurity by focusing on proactive monitoring and secure practices.

Helpful Resources:

https://www.thecoresolution.com/iso-27001

https://www.thecoresolution.com/who-needs-iso-27001-certification

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Xavier Francis, and Norm Verbeck discuss the critical importance of workforce engagement in driving business success and improving your QMS. They discuss the benefits of engaged employees such as lower burnout, staying longer, overall performance, and more. They also discuss key strategies to gain better workforce engagement, including robust onboarding, ongoing training, effective leadership, and more. Aligning individual and departmental roles with organizational goals ensures employees understand their contributions, while face-to-face in-person or virtual interactions build trust and cohesion. The discussion highlights that workforce engagement is beneficial and essential for organizational success.

Helpful Resources:

QMS:  https://www.thecoresolution.com/quality-management-system-maturity

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "The Quality Hub," host Xavier Francis discusses AS9100 and AS9120 with Suzanne Weber-Smatko and Bruce Newman from Core Business Solutions. Described as “ISO 9001 on steroids,” AS standards add stricter requirements for documentation, traceability, product safety, and more. They emphasize operational risks and allow employee error to be the root cause of corrective actions. Certification offers significant ROI by unlocking contracts, reducing waste, and demonstrating a commitment to quality. Suzanne highlights misconceptions around traceability, while Bruce shares unique aerospace testing practices overall, AS standards ensure safety, reliability, and business growth for aerospace companies.

Helpful Resources:

The AS Standard:  https://www.thecoresolution.com/as9100

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Xavier Francis and Scott Dawson discuss strategies for effective annual business planning, emphasizing the importance of setting clear priorities, staying adaptive to market trends, and leveraging technology, to enhance productivity and customer service. They highlight the growing need for personalization and responsiveness in customer interactions, and then the conversation also delves into employee engagement, advocating for treating employees like customers by offering flexibility, fostering continuous learning, and providing recognition. Finally, Scott underscores the significance of making annual planning a routine process to maintain focus and achieve incremental improvements year over year.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of "Quality Hub, we focus on the significance of management review within an ISO-compliant management system. Hosted by Xavier Francis, the episode features insights from Joe Hill, Brian Smith, and Suzanne Strasser. Joe emphasizes management review as a strategic process to evaluate organizational alignment, resource needs, and improvement opportunities. Brian underscores the importance of structured reviews for addressing non-urgent, high-level organizational decisions, while Suzanne offers practical approaches for integrating management reviews into existing workflows. Together, they advocate for using data-driven discussions to align quality management efforts with business goals, ensuring continuous improvement and stakeholder engagement.

Helpful Resources:

https://www.thecoresolution.com/iso-9001-clause-9

https://www.thecoresolution.com/clause-9-3-iso-90012015-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub podcast, Xavier Francis and Suzanne Strasser discuss year-end strategies for optimizing ISO Quality Management Systems (QMS). They emphasize evaluating resources, leveraging technology, and analyzing trends to address gaps and improve efficiency. Key points include engaging stakeholders, adapting to external changes, and more. The episode highlights the importance of employee empowerment, process optimization, and embracing tools like AI and data analytics to prepare for future challenges.

Helpful Resources:

What is a mature QMS? https://www.thecoresolution.com/quality-management-system-maturity

ISO 9001 Gap Analysis: https://www.thecoresolution.com/iso-9001-gap-analysis-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

This episode of the Quality Hub is Part 2 of Context of the Organization with host Xavier Francis and Suzanne Weber-Smatko. They highlight strategies to align quality objectives with broader business goals through regular strategic reviews and more. By identifying internal and external risks and implementing specific mitigation actions, organizations can ensure continuous improvement. Periodic management reviews help adapt to changing business environments, stakeholder needs, as well as others. The episode also stresses the importance of leveraging innovations, like AI, to stay competitive and highlights the need for clear communication, both internally and externally. Ultimately, organizations are encouraged to document and implement plans to manage risks and opportunities, creating a culture of adaptability, collaboration, and continuous improvement.

Helpful Resources:

https://www.thecoresolution.com/iso-9001-clause-4

https://www.thecoresolution.com/iso-9001-clause-4-1-explained

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at [email protected]

ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting