This week, Paisley chats about the future of podcasting, as well as how the advertising industry has been influenced by the popularity of podcasts. Then, she is joined by Brianna Langley, a Customer Experience Implementation Specialist at Waste Connections, who will chat about her journey from journalism student, to comms pro, to now using her skills from a career in communications to aid in customer satisfaction. She will also touch on how brands can communicate effectively with their customers, how to proactively prepare for crisis comms situations, how to find your niche in the industry, as well as her tips for networking and gaining experience early on.