The Ramp

We are excited to launch a new episode of our very own Deloitte Digital Podcast: The Ramp! With this time, Franklin and Marnix as our guests. Hosted by Bart, guided by Mark.

This episode explores why design is essential, from enhancing client products to fostering societal progress. Discover the unique values design brings to businesses and communities alike.

This month, we bring you a podcast episode about Health and Innovation. What challenges can be found in the world of healthcare? How could design and innovation be used to solve the issues of our healthcare’s future? And what is the role of society in this all? Along a couple of cool examples Tommaso and Maurice will guide you carefully along the path of healthcare while also giving you nice advice for inspiration on the topic’s challenges.

Connect with Tommaso on LinkedIn: https://www.linkedin.com/in/tommasosarri/

Connect with Maurice on LinkedIn: https://www.linkedin.com/in/mauricehartevelt/

In this episode we talk about Solution Transformations, sometimes explained as XAAS, or everything as a service. We talk about what this service focused businessmodel is, go over some opportunities and challenges and have a discussion about its impact on sustainability.

You can find more information about Solution Transformations here: https://www2.deloitte.com/nl/nl/pages/business-operations/solutions/solution-transformation.html

And contact our guests on Linkedin:

Niels:https://www.linkedin.com/in/nielscornet/

Daan:https://www.linkedin.com/in/daanvanderzanden/

Solaiman: https://www.linkedin.com/in/saadroun/

In this episode we are talking about Deloitte’s Energy Transition Monitor. Our guests will explain what that exactly entails, but in short: it’s an overview of how The Netherlands is doing in their transition towards a sustainable future. Along our conversation, we touch upon how the team got to their conclusions, talk about some recommendations, and finally discuss how the team itself thinks of the current state of the transition.

You can find more information on Deloitte’s website:

https://www2.deloitte.com/nl/nl/pages/energy-resources-industrials/articles/energy-transition-monitor.html

Get in contact with our guests and co-host on LinkedIn:

Gino: https://www.linkedin.com/in/ginoarcangeli/

Antonio: https://www.linkedin.com/in/antonio-cambio/

Helen: https://www.linkedin.com/in/helen-s-bosse/

Jeroen: https://www.linkedin.com/in/jeroenvandennieuwenhof/

After a small break during the summer, we are back with a brand new episode about ‘Insights’. Of course we’ll go over definitions, do’s and don’ts and give you a hand full of great examples and stories of past experiences. We tackle questions such as ‘is research too expensive?’ and ‘how can I convince my boss that we do need research?’.

Just like last time we also have video accommodating this episode. This is only available on Spotify.

Would you like to know more about insights, then you can contact Abi and Holly here:

Holly on LinkedIn:https://www.linkedin.com/in/holly-robbins-phd-b47a512/

Abigail on LinkedIn: https://www.linkedin.com/in/abigail-koch-3b0a478a/

In this episode Johann Matthai and Florine Bruijn will talk to you about the ever-evolving space that is consumer (customer) retail engagement. Is physical retail dying? How are marketplaces evolving and how can brands leverage these for growth? How is online shopping further evolving into Social Commerce, Quick Commerce and potentially even Metaverse Commerce? Follow them along for a journey of tips, quips and examples to understand how companies can strengthen the relationships with their consumers.

Very exciting, for the first time, today you can listen and watch footage at the same time! We are curious to hear what you think about this new format.

If you are keen to open the discussion or reach out,

You can contact Johann on LinkedIn here: https://www.linkedin.com/in/johann-m-75a67411/

You can contact Florine on LinkedIn here: https://www.linkedin.com/in/florinebruijn/

Special thanks to Edoardo Braccini to providing insights from Deloitte Denmark: https://www.linkedin.com/in/edoardo-braccini-6b0661243/

If you are keen to learn more on Social Commerce, please check out our white-paper: https://www2.deloitte.com/nl/nl/pages/consumer/articles/the-rise-of-social-commerce-a-growth-opportunity-for-brands.html

In this episode Bram and Morris will talk you though a very important and therefore interesting topic: the recession. Because, what do we mean when we are talking about one? Are we actually currently in one? Through some nice examples we come to find the answers to these questions, including some tips for companies to make the best of these more uncertain times.

You can contact Bram on LinkedIn here: https://www.linkedin.com/in/bramlentz/

And Morris on LinkedIn here:https://www.linkedin.com/in/morrisboermann/

In deze Nederlands gesproken aflevering spreken we met Robert en Franklin over Customer Service Strategy: het verbeteren van dienstverlening. Wat houdt dat nu eigenlijk precies in, en misschien nog wel interessanter: hoe kan technologie hier bij helpen? Je komt het allemaal te weten in deze aflevering; al raad ik je ook aan om een kijkje te nemen bij het artikel van Robert en Franklin: https://lnkd.in/e6KNYPr3

Daarnaast vind je hier contactinformatie voor Robert:

https://www.linkedin.com/in/robertcollignon/

En voor Franklin:

https://www.linkedin.com/in/franklinheijnen/

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English transcript of this Dutch recording can be found here on the Deloitte website page: https://www2.deloitte.com/nl/nl/pages/customer-and-marketing/articles/the-ramp-our-monthly-innovation-talk.html

In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how designers develop CX journeys for companies and finally what the future will look like!

The ramp is a podcast produced by Customer Strategy and Design of Deloitte Digital NL. In these podcast episodes we talk with colleagues, experts and clients about topics relating to strategy, design, technology and innovation. Expect new episodes every month, delivered to you on both SoundCloud and Spotify.

Connect with the guests of this episode here:

Niels Corsten on LinkedIn: https://www.linkedin.com/in/nielscorsten/

Loek Dekker on LinkedIn: https://www.linkedin.com/in/loek-dekker-17188712b/

According to the news of the last few weeks Artificial Intelligence is everywhere, with potentially a lot of changes coming up in the world. What are the things you need to know, and what have our Deloitte colleagues been doing with it?

Sounds like an interesting topic? Then check out the stories of Krishna, Bob, Suzanne, Tomas and Mike, together with ours hosts Luca, Mo and Bart in the new episode of The Ramp. Now with a brand-new podcast formula: a commute of meaningful discussion, anecdotes and facts, together in a journey seen from different angles.