The Reality of Business

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Ever wondered how you can transform a toxic workplace relationship into a thriving collaboration? 

In this episode, we unravel the example case of Maureen and examine how executive coaching can turn around even the most challenging team dynamics. We delve into the core principles of coaching as a client-centered, goal-driven partnership that stands apart from traditional training methods. By exploring the evolution of coaching practices from their mid-20th century roots to today's sophisticated blend of psychology and productivity enhancement, we shed light on the powerful impact coaching can have on personal and professional growth.
 
Trace the fascinating journey of business coaching from the 1980s to the present day, where concepts borrowed from sports performance have reshaped corporate strategies. We highlight key milestones like the founding of the International Coaching Federation in 1995 and dissect the nuanced differences between coaching and mentoring. Gain insights into how modern neuroscience and positive psychology are revolutionizing coaching practices, fostering mental health, engagement, and happiness in the workplace. This episode provides a comprehensive look at how these advancements are making waves in executive coaching today.
 
We explore the mixed receptiveness among coachees and the challenges of helping individuals who resist change or are uncomfortable with self-reflection. Learn why continuous growth and pushing beyond comfort zones are essential for sustained success and how long-term investment in coaching can drive significant organisational benefits. We discuss the financial aspects of coaching and advocate for broader access through technology. For those seeking to explore further, we recommend influential figures like Timothy Gallwey and Marshall Goldsmith, particularly Goldsmith's innovative 360-degree feedback concept. Join us for an enlightening discussion on the ever-evolving world of executive coaching.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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In the fourth and final episode of The Reality of Business mini-series, inspired by their upcoming book Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob Morrell and Jeremy Blake uncover the essential steps to building a loyal, trustworthy workforce that will transform your business.

Throughout this episode, Bob and Jeremy reflect on crucial lessons covered in the series – spotting disloyal bonding, eradicating strategic lies, and building a culture of integrity. They offer actionable strategies for attracting employees who share your values, improving management practices, and training your team to prioritise long-term loyalty over short-term gains. You’ll also hear real-world examples showcasing how senior leadership can address toxic behaviours that sabotage your company’s success.

Listen now for the final insights you need to create a high-trust organisation. And don’t forget – this is your last chance to pre-order Whose Side Are You On? Disloyal Bonding and Strategic Lies before it launches on 1st October 2024. Pre-order your copy now on Amazon.co.uk!

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such as disloyal bonding and strategic lies.

Through insightful role-plays, they reveal real-world examples: a coffee shop falsely promoting recyclable materials, a tailor’s deceptive discount schemes, and a car service misleading customers with unnecessary software upgrades, showing that even major brands aren’t immune to dishonesty.

But it doesn’t end there. This episode also highlights the dangers of ignoring customer complaints, especially in cultures where feedback is scarce (like the UK). Bob and Jeremy show how this negligence can lead to financial losses and the breakdown of customer trust.

Don’t miss this engaging discussion as they gear up for the launch of Whose Side Are You On? on 1st October 2024. Pre-order your copy now on Amazon.co.uk! And stay tuned for the next episode in the series, where they’ll provide practical strategies for businesses to recognise these issues and retain loyal customers through exceptional service.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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What happens when businesses prioritise short-term gains over long-term integrity?

In the second episode of a special mini-series inspired by their upcoming book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob and Jeremy explore the hidden dangers of strategic lies in the corporate world.

When businesses prioritise short-term gains – whether to boost senior executives’ desire for bonuses or prepare for a sale – they often sacrifice long-term customer trust and company reputation.

Listen as they share real-world examples of how offering special deals to win back old customers can alienate loyal ones, ultimately eroding the value of your services. Plus, hear about a cheese producer who thrives by standing firm against deceptive practices, proving that integrity can be a game-changer in business.

Bob & Jeremy also explore the world of advertising, where quantity often trumps quality. They share a personal story of being pushed to sell large volumes of ineffective ads and how this relates to the broader theme of corporate dishonesty.

Whether you’re a small business owner or part of a larger organisation, this episode is a must-listen if you want to understand the fine line between smart strategy and ethical integrity – and learn how to protect your business for the long run.

Whose Side Are You On? Disloyal Bonding and Strategic Lies is released on 1st October 2024. Pre-order your copy now on Amazon.co.uk!

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centres and beyond. In this episode, inspired by their upcoming book "Whose Side Are You On? Disloyal Bonding and Strategic Lies," they uncover the ways employees create a false sense of camaraderie with customers through special treatment and discounts, often unknowingly undermining company policies. This unconscious behaviour erodes not just organizational culture but also the trust companies strive to build with their customers.

Listen as we delve into the high cost of deception in achieving conversion rates that seem too good to be true. Short-term gains for individuals come at the expense of long-term organisational viability and ethical values. Managers may miss these deceptive tactics in their quest to meet targets, while higher-level executives might exploit these skills for personal gain, only to leave the company grappling with the fallout. This conversation sets the stage for our next episode, where we will explore the strategic planning behind these deceptive practices. Don't miss this eye-opening discussion about integrity, trust, and the unseen impact of disloyal bonding.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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This introduction is written by an AI bot provided by the podcast broadcaster.  The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evolution of artificial intelligence, from its mythological origins to today’s cutting-edge innovations. You'll learn how ancient legends, like medieval golems and modern cinematic portrayals like Ex Machina, have shaped humanity's understanding of AI. With humorous anecdotes and personal stories, your hosts simplify complex concepts such as reasoning, algorithms, and neural networks.

The journey through history highlights the contributions of early thinkers including Aristotle and Alan Turing, whose pioneering work laid the groundwork for AI as an academic discipline. Let's explore the advantages AI brings to business, from boosting productivity and improving user experiences to offering strategic competitive advantages. However, let's not shy away from discussing AI’s limitations, especially in capturing human nuance, emotion, and creativity. By referencing popular culture and sharing personal experiences, this podcast makes these sophisticated topics easily accessible and enjoyable.

Finally, let's find out how AI can transform business strategy, using real-world examples to illustrate its practical applications. From automating processes and decisions to enhancing marketing strategies and website improvements, AI's potential seems limitless. But there are potential pitfalls, including inherent biases and the challenge of mimicking human conditions like ADHD. Whether you’re a business leader or just AI-curious, this episode promises to equip you with invaluable insights to navigate the ever-changing landscape of AI from a layman's perspective, all while understanding its fascinating quirks and limitations.

Bob and Jeremy's new book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, is released on 1st October 2024. Pre-order your copy now on Amazon.co.uk!

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Have you ever wondered what it takes to make a lasting impression at a networking event? 

This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgments, and dressing for success, all illustrated with personal stories that range from triumphant to toe-curlingly awkward. Whether you're a seasoned pro or just starting out, our insights are designed to help you navigate the often intimidating world of networking with confidence and ease.
 
But what separates a good conversation from a memorable one? Tune in as we uncover strategies to keep your networking lively and engaging. Stay ahead of the curve by being well-versed in current events and interesting titbits about the venue, show genuine curiosity about others, and sidestep the usual "What do you do?" with more creative questions. We also share a funny anecdote about networking in an unconventional setting, proving that a sense of humour can be one of your best tools. Plus, punctuality tips and ways to make sure your interactions leave a lasting impression are all part of the package.
 
Networking isn't just about exchanging business cards anymore. As we navigate the blend of traditional and digital methods, we highlight the importance of observing others, the practicality of digital QR codes, and how to thrive in a hybrid work environment. Discover the benefits of creating personalised networking groups and why live events are golden opportunities for personal PR. Join us for a fun, informative, and heartfelt exploration of how to truly master the art of networking.

As we wrap up this season, we thank our loyal listeners, encourage feedback, and look forward to returning with fresh content after our summer break.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Elections are great ways to learn about the best public speaking. Rishi Sunak, Keir Starmer, and Nigel Farage, as well as a huge number of supporting cast members will be trying their best to influence us over the next few weeks and any of us can study how good they really are. 

We all need, sometimes to elevate our voices and captivate audiences, whether it's during an election season frenzy or at an intimate family gathering. We discuss the intricacies of public speaking, dissecting the pros and cons of different styles. Discover how to craft a message that resonates, whether you're addressing farmers, industrial workers, or wedding guests. 

We'll guide you through the complexities of audience engagement, sharing actionable advice on tailoring your speeches to touch the hearts and minds of your listeners, ensuring your words leave an impact.
 
Navigating the art of communication is a dance of timing, humour, and respect. Discover the secrets to managing stage fright, the strategic use of cue cards, and the delicate balance of humour to keep your audience hooked. You'll learn how to handle unexpected reactions and respect your audience's time, enhancing your delivery to make every word count.
 
Step into the shoes of history's most influential orators, from Churchill to contemporary figures, to understand how their speeches have shaped public discourse and inspired change. By analysing notable speeches, we highlight the importance of preparation and the undeniable power of rehearsal. Whether it's igniting a nation's spirit in times of war or creating unforgettable personal memories, the essence of public speaking can define legacies. 

Join us as we explore timeless techniques that empower you to leave your own mark on the world through the spoken word. Plus, can a politicians speech really persuade you to vote for them? 

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Senior Managers have an important question to answer – what development is going to make them better at what they do? Or do they need any at all? 

Unlock the full potential of senior leadership with expert insights from Bob & Jeremy, executive coaches who bring to life the varied activities that are available. This episode promises an eye-opening journey through the world of senior management development, weighing the benefits of various growth strategies. They probe the effectiveness of conventional methods like intensive therapy and elite programmes, as well as the transformative potential of less orthodox approaches, including team-building missions across the globe. As they scrutinise these diverse options, they also ponder the controversial notion that maybe, for some executives, the best development strategy might be no structured development at all.
 
They also debate whether relying on the tried-and-true instincts that have guided seasoned professionals throughout their careers is more valuable than chasing the latest innovations? Bob & Jeremy lend their rich perspective of years of senior coaching to reveal how a blend of harrowing deadlines and common sense shapes different management styles and, ultimately, the fate of an organisation's success.
 
Finally, they illuminate the avenues for nurturing creativity and innovation in senior leadership roles, crucial elements for sidestepping the pitfalls of organisational complacency.  They delve into the authenticity of senior management development experiences, highlighting the importance of continuous self-improvement in an ever-evolving marketplace. By the end of the discussion, you'll be equipped with a clearer vision for the most effective development paths for you or your organisation's senior management, ensuring that leaders are not just well-trained, but truly transformational, and motivated.

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip - or if at all? 

That's the exact conundrum we unpack in today's lively podcast, where we navigate the new Employment Allocation of Tips Act 2023, set to revolutionise UK's service industry. Join us as we delve into the principles of fairness and transparency in tip distribution, sharing tales from across the globe that highlight just how varied tipping practices can be. We've got the latest guidance for businesses too, ensuring they're on track with the upcoming legal standards.
 
Now, let's talk about the money side of things. Have you ever pondered why that bottle of wine at dinner seemed pricey, only to find out about the hefty service charge, on top of that mark-up, later? We're pulling back the curtain on the economics of tipping within the restaurant scene, from how service charges might fatten up revenue, to the ongoing debate over menu pricing that includes it all. We even sprinkle in some personal experiences and cultural contrasts between UK and US tipping habits, seasoning our discussion with a little global flavour.
 
For a heartier serving of insight, we recall those standout moments in customer service — both the dazzling and the dismal. Like that time when the absence of lemon in a lemon chicken dish had us questioning the very essence of gratuity. Or the awkwardness of contesting a service charge in sunny California, where tipping expectations had us tangled in a social and financial faux pas. Through these stories, we explore the intricate dance of respect and reward in the service industry, leaving you with a taste of the emotional and economic layers of tipping. 

 The new rules are going to shake things up – and adds increased complexity to this emotional subject. Please listen and share!
 

For more info, free resources, useful content, & our blog posts, please visit realitytraining.com.

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