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The Recurring Value Podcast
The Recurring Value Podcast episodes
- 8: Kevin Maufer
THE GUEST
Kevin is a seasoned Customer Success leader with over 25 years of experience in customer-facing roles across various industries, including SaaS, healthcare staffing, and technology. As a Principal Consultant and Fractional Leader, Kevin specializes in building and growing customer success teams and practices. His mission is to help companies deliver quality experiences for their customers while driving adoption, improving retention, and accelerating revenue growth.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Kevin Maufer
LinkedIn: https://www.linkedin.com/in/kevinmaufer/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6
adoptIQ: https://www.traininglayers.com/
29 min - 7: Rachel Kozen
THE GUEST
Rachel Kozun is an accomplished executive in the tech industry with a proven track record of driving growth, retention, and outcomes for leading companies. She has built her career on developing high-performing teams and creating client success strategies that generate both revenue and value. Her expertise spans across cybersecurity, IT monitoring, and analytics software, where she's worked with some of the world's largest organizations to ensure their IT services and applications are always running smoothly. With a background in customer success, account management, and strategic planning, Rachel brings a wealth of knowledge in process development, data-driven decision making, and building strong partnerships. She's known for her ability to lead teams to meet and exceed challenging KPIs, making her a valuable asset in the fast-paced world of technology.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Rachel Kozen
LinkedIn: https://www.linkedin.com/in/rachelkozun/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6
adoptIQ: https://www.traininglayers.com/
42 min - 6: Charles Whiteman
THE GUEST
Charles Whiteman is a customer success expert with a wealth of experience in scaling SaaS businesses. As the former Executive Vice President of Customer Experience and Strategy at MotionPoint he implemented innovative customer experience strategies, including a voice of the customer program and in-person customer events. His approach to customer success has consistently driven profitability while maintaining high levels of customer satisfaction. Now, as the Co-Founder and CEO of Lamatic.ai, Charles is applying his customer-centric philosophy to the world of AI.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Charles Whiteman
LinkedIn: https://www.linkedin.com/in/chuckwhiteman/
Website: https://lamatic.ai/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6
adoptIQ: https://www.traininglayers.com/
38 min - 5: Himaanshu Sharma
THE GUEST
Himaanshu Sharma is an expert consultant in the Product Design and UI/UX space.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Himaanshu Sharma
LinkedIn: https://www.linkedin.com/in/productdesigneronboardingux/
Website: https://www.himanshuuiux.com/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6/
adoptIQ: https://www.traininglayers.com/
22 min - 4: Yaakov Carno
THE GUEST
Yaakov Carno is the Founder & CEO at Valubyl.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Yaakov Carno
LinkedIn: https://www.linkedin.com/in/yaakov-carno/
Valubyl: https://www.valubyl.com/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6/
adoptIQ: https://www.traininglayers.com/
27 min - 3: Rob Zambito
THE GUEST
Rob Zambito is the Founder & CEO at Success Scaled.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Rob Zambito
LinkedIn: https://www.linkedin.com/in/rob-zambito/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6/
adoptIQ: https://www.traininglayers.com/
34 min - 2: Joel Di Trapani
THE GUEST
Joel Di Trapani is the Co-Founder & Co-CEO at Vygo and the host of the DO AS I SAY podcast.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Joel Di Trapani
LinkedIn: https://www.linkedin.com/in/joel-ditrapani/
Youtube: https://youtube.com/@joelditrapani
Spotify: https://open.spotify.com/show/5CVikUi4KcITAB4F15n5tZ
Calendar: https://cal.com/joelditrapani
Vygo: https://vygoapp.com
Email: [email protected]
Other stuff: https://joelditrapani.com/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6/
adoptIQ: https://www.traininglayers.com/
22 min - 1: Alex Bakula-Davis
THE GUEST
Alex Bakula-Davis is the Vice President of Customer Success at Clearstory.
THE SHOW
Weekly conversations about post-sales success in the SaaS industry because recurring revenue requires recurring value.
THE LINKS
Alex Bakula-Davis
LinkedIn: https://www.linkedin.com/in/alex-bakula-davis-97014b25/
My links
LinkedIn: https://www.linkedin.com/in/bret-siers-%E2%96%B6/
adoptIQ: https://www.traininglayers.com/
18 min - 1 min
About The Recurring Value Podcast
From the publisher's feed
Recurring Value: Deep dive into the critical post-sale journey in B2B SaaS.Each episode features insights from the teams who play a pivotal role in ensuring success in the customer…
journey:
- Onboarding Specialists
- Customer Support
- Success Managers
- Product Developers
- Renewal Experts.
Join us as we uncover how these professionals enhance user experiences, integrate successful strategies, tackle challenges, and significantly impact revenue through each stage of the adoption funnel—from onboarding to expansion, leading to retention. Discover the collective efforts that transform customer engagement into lasting loyalty.