The Resident Experience Podcast

How technology and data make a winning recipe for multifamily

How the most effective multifamily marketing teams use data to drive higher performance

Apartmentalize 2022, where over 10,000 attendees were enjoying sunny San Diego, and we had to do it the Zego way - with a bit of creativity and a lot of fun. That fun manifested in Zon Zurgundy, our favorite San Diego anchorman, who joined us in the exhibit hall. For those who don't watch early aught movies, Google "Anchorman" with Will Ferrell to understand Ron, I mean, Zon - newsman extraordinaire. Zon Zurgundy spoke with customers, old & new friends, vendors, and even an animal star at Apartmentalize 2022. However, it wasn't all fun and games. Listen in as Zon asked folks about resident experience, what they were learning, what property technology they were excited about, and more.

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How to create a thriving community by bringing mindfulness to property management

What is mindfulness, and how is it linked to thriving communities? What role should mindfulness play in property management, and how can you get started? Listen in to Donna Lee, Professional Speaker, Author and Consultant as we dig into why bringing mindfulness to property management is a win-win for you and your residents.

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How does the multifamily experience mirror the hospitality experience? What do restaurants, hotels, and other entertainment venues "get" that multifamily operators should take note of? And how can you leverage this to support thriving communities and your bottom lines? Listen now to Nichole Oswald, Regional Property Manager at RPM Living as we dig into what you should be learning and implementing from the hospitality industry.

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How (not) to lose your service team members in 90 days: what they need to thrive

You've heard about how you need a personal brand. But did you realize a personal brand doesn't benefit just you? Can there really be a circuit from personal brand to company growth to happy residents? Learn how Tony Sousa, Regional Manager for Embrey and "the most interesting person in real estate," uses his personal brand to fuel his team's growth with a positive impact on residents and the bottom line.

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Live where you love - or so we hear. But how can you ensure your residents do love where they live? How do you leverage your neighborhood? And what can marketing do to ensure they don't ruin the community feel? Listen now as Barbara Savona, CEO & Founder of Sprout Marketing Multifamily, dishes on how marketing can make or break you.

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Resident Experience Management Predictions for 2022

Listen in to this live panel discussion held December 2021 as a panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022.

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Is multifamily dong right by their residents?

Are you consistently rolling out new features to residents adn creating events but resident satisfaction is low? Is what you are doing actually adding to the resident experience? Or are you pushing feature fatigue while nickel and dining the residents over each service? Today, we're speaking with Mike Brewer founder of The Multifamily Collective and Chief Operating Officer at RADCO. Mike's passion for people, technology, and real estate combines for interesting insight - and might kick up a little controversy. Tune in to find out.

This is a production of Habanero Media