The Resident Experience Podcast

Think differently about resident retention: it starts with...

Are you creating value and community? Are you improving the economic viability of your properties? Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on solutions for retaining residents in multifamily. You'll begin to think differently about resident retention, plus walk away with immediate ideas to implement today to retain residents and boost profits.

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Zego attended NAA's Apartmentalize 2021 in Chicago, and we had the privilege of meeting a number of

Create mega fans - from employees to residents

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Distinguish your property with an enhanced digital front door

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How tech is driving the resident experience

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Apartment living expectations have dramatically evolved over the last decade. Is customer service a critical component to your management strategy? Do you even consider resident service as customer service - and why is this important? Jered Lerum from Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.

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How to build a proactive resident retention program (for all property types) with Lori Hammond

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How does your company culture and employee satisfaction tie into resident retention? And is their actual proof or is it only a feeling? Jen Piccotti from Swift Bunny talks about their research and leadership around the connection between happy and engaged

Is your resident onboarding the start of a splendid relationship? Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident exper

How does the "friendship factor" increase retention and reduce operating costs? Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.