This week, our dynamic The Rest Is PR duo tackle a story that dominated headlines in the United Kingdom towards the end of July, and has continued to spark debate as it has rumbled on. You guessed it - Lyle and Jacki get stuck into Nigel Farage vs. Coutts Bank! In an episode that takes one or two surprising turns, Lyle opens up with an admission that while he is by no means Farage's biggest fan, either in terms of his politics or his occasionally incendiary personality, the action taken by Coutts to close his account on political grounds has to be deemed unjust and unfair. Jacki poses the interesting question - what exactly are values of a bank, and how many people have ever actually asked their bank what these should be? Lyle analyses the affect this crisis has had on NatWest, where Coutts forms part of its wealth management division. He discusses how a conversation between NatWest's Group CEO Dame Alison Rose and BBC journalist Simon Jack resulted in the BBC reporting the reasoning behind the account closure was liquidity related and not political values motivated, and how the mishandling of this crisis ultimately led to Rose's resignation and a significant knock to NatWest's share price. Peter Flavel, Coutts CEO, was another casualty of a poor crisis communications strategy, which is analysed in depth by Jacki in a wide-ranging episode!

Artwork by Daff Kjellström

Music by Lyle Fulton

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