The Restoration Playbook Podcast

In the first episode of season three of the Restoration Playbook Podcast Leighton Healey passes the mic to Travis Martin, VP of Product and Marketing at KnowHow, to interview this season's property restoration experts. Travis Martin sits down with Ben Looper, CEO of Southeast Restoration Group and current RIA President, to discuss what it takes to develop the next generation of leaders in restoration. Tune in as Ben shares his insights on why it’s crucial to start building tomorrow’s leaders today, and how investing in training, character, and integrity can set your team—and your business—up for long-term success.

Hungry for more insights?

1. Visit randrmagonline.com to read the first article in a new monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Join the Waitlist for the new book Building Leaders by the KnowHow Team, launching on October 7th, at buildingleadersbook.com.
3. Download the RIA Cost of Doing Business Report at costofrestoration.com and uncover valuable benchmarks to optimize your operations and financial strategy, free of charge.
4. Subscribe to the Restoration Playbook Podcast wherever you're listening for even more interviews with top industry leaders like Mark Springer, Julie Johnson, and Holly Murry. Learn how they’re shaping the future of restoration leadership!

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

In the final episode of season two of the Restoration Playbook Podcast Leighton Healey sits down with Tony Scott, forty-year industry veteran and CEO of Pro-Claim Group, a member of the GUS network, to discuss building a team that can withstand the industry's stresses. Discover how curiosity, care, and commitment can transform your team and help staff thrive in restoration.

Hungry for more insights?
1. Visit randrmagonline.com to read the final article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned for more exciting news from the KnowHow team, coming soon!

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures.

Learn more at https://tryknowhow.com.

In this episode of the Restoration Playbook Podcast Leighton Healey welcomes Keegan Trudgen, multi-location owner at PuroClean Disaster Services, to discuss how technology can improve the restoration experience. Tune in and discover how Keegan integrates new tools to enhance customer experience and job satisfaction, and gain insights into his methods for creating a consistent customer experience. 

Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

During the episode, some additional resources were mentioned, including The Future of Work Looks Like a UPS Truck on Planet Money, from May 2, 2014.

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

In this episode of the Restoration Playbook Podcast, host Leighton Healey chats with Lory Perizzolo, COO at RCCN DKI, about mastering operations and building an empowered workforce in the restoration industry. Lory recounts his storied career path and shares insights on the importance of clear communication, strategic planning, and fostering a supportive culture. Tune in to learn how to implement operational rigor and drive continuous improvement in your restoration business, straight from one of the best in the business.

Hungry for more insights?
1. Visit randrmagonline.com to read the fourth article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

In this episode of the Restoration Playbook Podcast, Leighton Healey interviews Steve Glozik, President of FP Property Restoration. Glozik shares how FP adapted its training for today's workforce and how it builds more competent and confident restorers... all while reducing management stress and improving work-life balance.

Hungry for more insights?
1. Visit randrmagonline.com to read the third article in a monthly series with R&R Magazine spotlighting industry leaders who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book, which breaks down even more actionable advice, at https://tryknowhow.com/resources/winning-with-workers.html and read case studies from Paul Davis Restoration of Utah, BluSky Restoration Contractors, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 

Learn more at https://tryknowhow.com.

In this episode of the Restoration Playbook Podcast Leighton Healey interviews Holly Murry, who shares insights into her 28-year journey at FRSTeam, emphasizing the importance of connecting work with meaning. Highlighting personal stories and 'Goosebump Moments', Holly advocates for creating a workplace culture that instills passion and meaning in daily tasks, ultimately leading to a more meaningful work environment, engaged workforce, and stronger employee retention.

Hungry for more insights?

1. Visit randrmagonline.com to read "How Purpose-Driven Work Transforms Restoration Businesses" - the second article in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from Seaside Restoration, Guarantee Restoration, and more.
3. Stay tuned next month, when we'll continue our journey and learn about another strategy leaders are using to attract and retain top talent on The Restoration Playbook Podcast.
4. Subscribe to our socials for more insights into building competent and confident restorers, plus the exciting news coming at the 2024 Restoration Industry Convention next week.

During the episode, Holly also mentioned some great resources, including:

• The Apple Experience by Carmine Gallo, which references FRSTeam's exceptional customer service experience
• What the Heck is EOS? A Complete Guide for Employees in Companies Running on EOS by Gino Wickman
• Ryan Fish, President of Red Hanger Cleaners, who gave a talk at a FRSTeam conference about "Choosing Hard." 

Thanks for tuning in!

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.

Join Leighton Healey as he sits down with Caleb Brunz, Head Coach, President, and Owner of Paul Davis Restoration of Greater St. Paul and Minneapolis, in the first episode of the "Winning With Workers" series, powered by KnowHow. Caleb shares his insights and firsthand advice on building a stronger, more cohesive team culture in the restoration industry, and we ensure you walk away with actionable advice on how to do the same.

In This Episode:

• Discover what's guided Caleb's leadership journey and business growth—from three to over 120 dedicated professionals.
• Hear Caleb's top advice for building a stronger culture, and why everyone has one (even if you think you don't!) 
• Uncover the pivotal role of a positive work environment and that "happy people produce more."
• Learn practical strategies for defining your company's core values, recognizing good work, effectively communicating with your team, and addressing negative influences.

Hungry for more insights?

1. Visit randrmagonline.com to read "How to Build a Team That Builds Your Business with Caleb Brunz, Head Coach at Paul Davis Restoration of Greater St. Paul and Minneapolis" - the first in a monthly series with R&R Magazine spotlighting leaders in the industry who are attracting and retaining top talent.
2. Get your FREE copy of the Winning With Workers e-book at https://tryknowhow.com/resources/winning-with-workers.html, for a breakdown of all eight transformative principles, featuring case studies from BluSky Restoration, ATI Restoration, and more.
3. Stay tuned next month, when we'll continue our journey and find out how caring for a worker's whole life works for your bottom line, too, on The Restoration Playbook Podcast.
4. Subscribe to our channel for more insights into building competent and confident restorers.

About KnowHow:
KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, up-skill their workforce, and provide on-demand, expert guidance for every worker. Home to your company’s proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. 
Learn more at https://tryknowhow.com.

In the final episode of our three-part Winning With Workers conversation, we discuss two more principles that restoration leaders are using to attract and retain top talent. 

We welcome back Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees. 

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0

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KnowHow is an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job. Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes and start exceeding standards with KnowHow.

To see what KnowHow can do for your workforce, schedule a demo today at tryknowhow.com/get-a-demo

Growing restoration companies report on top-line numbers, but those numbers comprise of thousands of small stories and interactions between staff and customers after a traumatic event. In this episode, Marissa Hoffsteader and Jonathan Dew from Restoration 1 of East Baton Rouge share some of the standout stories they have of going the extra mile for their customers, and what it means about the overall culture of their company. 

Find Restoration 1 of East Baton Rouge online at https://restoration1ofeastbatonrouge.com/
LinkedIn: https://www.linkedin.com/company/restoration-1-of-baton-rouge/
Facebook: https://www.facebook.com/R1EBR/

The Restoration Playbook Podcast is brought to you by KnowHow, an intuitive, mobile-first application that helps restoration leaders rapidly onboard new hires, upskill their workforce, and provide on-demand, expert guidance for every job.

Home to your company's proven methods, KnowHow ensures everyone has the skills they need to get the job done right, with time-saving features that make it a breeze to build, maintain, and translate Standard Operating Procedures. It's time to say goodbye to language barriers and costly mistakes, and start exceeding standards with KnowHow. To experience the KnowHow difference firsthand, book a demo at www.tryknowhow.com/get-a-demo today!

How do restoration companies attract and retain young workers? This question is the #1 issue keeping leaders up at night, so we got to work answering it.

In this episode of the Restoration Playbook Podcast, we sat down with Leighton Healey, CEO of KnowHow, to discuss KnowHow’s new book "Winning With Workers". Leighton is a renowned keynote speaker, workforce expert and the Co-Author of Winning with Workers. With his vast experience in scaling and managing companies across various industries and franchises, Leighton has seen firsthand the difference a remarkable employee experience has on attraction and retention. Join us as we explore some of the key principles that can transform your workforce and drive success in the restoration industry.

“Winning With Workers” acts as a playbook for creating a thriving workforce in restoration and home services companies. Backed by insights and strategies from industry-leading companies like ATI Restoration, BluSky Restoration, Thomasville Restoration, and many more, this book is a surefire way to attract more top talent and retain your best employees.

In this second episode of our 3 part series, we dive into three principles: Connect Work to Meaning, Democratize How-To, and Mobilize a Bionic Workforce, and unpack how companies can begin to implement these principles today to revitalize their employee experience and start retaining top talent.

Want to know more about Winning with Workers? You can purchase a copy on Amazon or download a free digital copy here: https://hubs.ly/Q022TGjr0