In this latest episode of The Interview from The Exchange podcast, Karl McKeever sits down with Pets at Home chief people & culture officer Louise Stonier.

In just two short years, the way we work has changed – and fast. But even before the crisis, she had her sights set on challenging the conventional narrative when it came to people, positivity, and productivity. Here she explains how the retailer overcame recent challenges, why loving what you do is key to giving it your all, and how meaningful engagement, flexible working and even welcoming furry friends in the office ultimately pays off when it comes to delivering lasting improvements in performance.

In this latest episode of The Interview from The Exchange podcast, Karl McKeever sits down with BOXPARK founder Roger Wade and London Designer Outlet general manager Sue Shepherd.

Talk of a pandemic-induced exodus from city living has been making headlines in the media. But the neighbourhood-building power of retail and hospitality shouldn’t be underestimated. 

Now is the time for a re-think, to keep the high street and our communities healthy. 

In this episode, we talk to two people who know a thing or two about physical retail, and have strong opinions about the importance of creating spaces where concepts and community can flourish.

In this latest episode of The Retail Exchange podcast, Karl McKeever hosts a special edition from Retail Week Live 2021 in London.

After months of enforced slumber, the retail world stretched its limbs and took a breath of fresh air in London earlier this month for the flagship UK event.

As physical events made a welcome return to the industry calendar and the retail industry begins to reconnect, The Retail Exchange was in attendance to bring you a review of the flagship two-day event.

It was an event packed with great guests, with retail leaders sharing their ideas on how to make retail better. We caught up with speakers, exhibitors and attendees to get their thoughts on the key take-outs and themes dominating presentations and discussions.

In this latest episode of The Retail Exchange podcast, Karl McKeever hosts a special edition from Retail Week Live 2021 in London.

After months of enforced slumber, the retail world stretched its limbs and took a breath of fresh air in London earlier this month for the flagship UK event.

As physical events made a welcome return to the industry calendar and the retail industry begins to reconnect, The Retail Exchange was in attendance to bring you a review of the flagship two-day event.

It was an event packed with great guests, with retail leaders sharing their ideas on how to make retail better. We caught up with speakers, exhibitors and attendees to get their thoughts on the key take-outs and themes dominating presentations and discussions.

It’s certainly been a year of hyper-speed development in the world of e-commerce. The pandemic presented countless challenges for those working in online retail and forced everyone to up their game. Now comes the big question: “what’s next?”.

In our latest episode of The Retail Exchange podcast, Boohoo CIO Jo Graham and Endava VP Retail Industry Acceleration Bradley Howard join guest host Cate Trotter to discuss why agility is the new commercial imperative, how technology and data driven decisions are improving the customer journey, and what solutions will help e-commerce retailers to adapt and thrive in the new landscape.

For many, having a place to enjoy a good cup of coffee is seen as a vital part of daily and community life. One of the most beloved brands in the UK is Costa Coffee. It’s a very different business to the one started back in 1971. Today, it has grown to almost 4,000 locations across more than 30 countries.

Host Martin Popplewell sits down with Adam Dunt, Global Creative Design Lead, to talk coffee culture and ask how the right kind of design can create a warm, welcoming space that truly connects with the local communities it serves.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed podcast interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

As 2020 rolls to a close, our final podcast episode of the year reflects on the year that was. A year in retail, like no other.

If you were trying to end this year by winning a prize for its greatest understatement, you could describe 2020 as ‘eventful’. It is difficult in many respects to argue that 2020 was an especially good year. Emerging trends didn’t just gather momentum, they marched forward to turn the industry on its head in ways we could never have imagined. For retail, it’s been a year of contrasting fortunes. Some have faltered. Others have thrived.

To set the tone, we revisit some of the interviews and discussions that have shaped our podcast episodes in 2020, with special co-hosts Karl McKeever and Natalie Berg reflecting on the past year – the challenges faced, things we’ve learned, the opportunities taken – and looking ahead at what’s to come in what we all hope will be a brighter 2021.

In the final episode of ‘The Special’ from The Retail Exchange podcast, we discuss this year’s explosive growth in grocery eCommerce retail, and look ahead as the sector prepares for December festivities.

Grocery retailers have stepped up to the plate in 2020. But as shoppers ready themselves to shop online for their festive food favourites this year, who are set to be the winners and losers this Christmas, and why?

Host Martin Popplewell is joined by guests to analyse what impact a ‘Covid Christmas’ is likely to have on grocery retailer’s home delivery solutions. We ask what grocery retailers can do as they attempt to up-weight their eCommerce experience to build customer loyalty. And explore the technological advances that are powering e-commerce growth behind the scenes.

In this latest episode of ‘The Special’ from The Retail Exchange podcast, we look at the business of 25 December ahead of what will be a very different Christmas 2020 for the retail industry.

Host Martin Popplewell is joined by guests to analyse approaches to this year’s big festive advertising campaigns and discuss the likely impact on retail footfall as retailer prepare to re-open their doors after the UK’s second lockdown. Plus we look ahead to the key trends for the year ahead.

In this latest episode of ‘The Special’ from The Retail Exchange podcast, we reflect on key developments in the world of eCommerce in recent months.

We assess the changes in shopper behaviour, how e-commerce playbooks have had to be reinvented, and the challenges that retailers and brands face to maximise sales during 2020’s crucial ‘Golden Quarter’ at a time when a growing number of consumers are buying what we need with a click.