S4:E9 Department Stores 2.0: Building Experiences for Tomorrow

In this episode, hosts Ricardo Belmar and Casey Golden bring back the original Retail Avengers team for a highly anticipated reunion. What discussion could bring the team back together again? The current struggles and future opportunity for department stores! Welcome back Jeff Roster, Shish Shridhar, and Brandon Rael to explore why these once-iconic shopping destinations have lost their appeal and what innovations can bring them back into relevance. Key themes include the use of AI, retail media, and enhancing the human connection in shopping. The team covers detailed insights such as the need for improved customer data usage, creating engaging in-store experiences, and leveraging technology to empower store staff. The conversation also touches on successful strategies from other retailers like Target and the importance of loyalty and community in retaining customers. If you’re wondering how (or if) department stores can return to relevance with consumers, this is a can’t miss discussion full of insights and recommendations!

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00:00 Show Introduction 

04:28 Retail Avengers Reunion - The Future of Department Stores 

06:36 The Decline of Department Stores 

14:01 Challenges and Opportunities 

18:23 Future Strategies and Innovations 

32:39 The Decline of Department Stores 

33:52 The Marketplace Model for Department Stores 

38:10 The Role of Technology in Retail 4

3:14 Creating Human Connections in Retail 

46:38 The Future of Retail Experiences 

55:37 Leveraging Technology for Better Retail 

01:01:42 The Role of Department Stores in Modern Retail 

01:03:57 The Balance Between Technology and Human Interaction 

01:07:01 Show Close

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360has named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, is the CEO of Luxlock, a RETHINK Retail Top Retail Expert for 2023 and 2024, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.

S4:E8 Navigating Responsible AI in Retail: Trust in a Digital World

In this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden dive deep into the ethical implications of AI and commerce technology in the retail industry. They reflect on past discussions about AI innovations and the necessity of critical groundwork before deploying new technologies. They cover the balance between leveraging synthetic media for marketing and maintaining brand trust, highlighting examples like Levi's virtual AI models. The conversation touches on the potential of generative AI, virtual influencers, and the risk of losing authenticity. They stress the importance of building an ethical framework for technology initiatives and the long-standing questions of deception in advertising, emphasizing transparency and responsible AI use. Ricardo and Casey also explore how brands can balance cost-saving measures with realistic, authentic representations and the impact of these decisions on sustainability and customer trust.

Subscribe to our Newsletter: https://retailrazor.substack.com

Subscribe to our YouTube channel: https://bit.ly/RRShowYouTube

00:00 Show Intro

00:43 Reflecting on Past Discussions

01:27 The Role of AI in Retail

02:49 Ethical Considerations in AI

03:50 Building Brand Trust

04:52 Listener Engagement and Feedback

06:31 AI and Virtual Influencers

07:07 The Future of Influencer Marketing

10:51 Cost and Authenticity in AI Marketing

11:45 Engineered Influencers

15:57 Transparency in AI Content

17:35 Aspirational vs. Unrealistic Marketing

22:10 The Evolution of Body Diversity in Fashion

23:36 Balancing Real and Virtual Models

25:44 Ethical Implications of AI in Fashion

29:35 Sustainability and AI in the Fashion Industry

30:48 The Impact of AI on Marketing and Operations

33:02 Navigating Ethical AI Deployment

36:52 The Future of AI in Retail and Fashion

42:20 Final Thoughts and Call to Action

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360has named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, is the CEO of Luxlock, a RETHINK Retail Top Retail Expert for 2023 and 2024, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.

S4:E7 How Smart Fitting Rooms’ Data Insights Transform Store Operations & Shopper Conversion

Hosts Ricardo Belmar and Casey Golden dive into the transformative potential of smart fitting rooms in the fashion and apparel industry. Joined by Matthew Cyr, founder and CEO of Crave Retail, the discussion explores how digital fitting rooms enhance customer experience, boost conversion rates, and provide invaluable analytics that can revolutionize store operations and merchandising strategies. The episode emphasizes the importance of integrating technology with personalized service to create a seamless and satisfying shopping experience. Discover how retailers can leverage smart fitting rooms to gain deeper insights into customer behavior, optimize in-store performance, and ultimately drive revenue.

About Matthew Cyr & Crave Retail:

Matthew is a seasoned and three-time founder, CEO and co-founder of Crave Retail. Starting back with Abercrombie and Fitch and Skechers, he developed the commit to convert program that led Skechers expansion across southeast Asia, opening over 250 stores and optimizing in store experiences. Matthew has earned a 40 under 40 recognition from Retail Touch Points.

Crave Retail helps retailers elevate their stores by giving shoppers the best-in-class digital fitting room experience. Crave's proprietary fitting room technology and touchless experiences allow retailers to meet each customer's unique needs, access real-time insights into all customer activity, increase conversion, and improve customer satisfaction..

Subscribe to our Newsletter: https://retailrazor.substack.com

Subscribe to our YouTube channel: https://bit.ly/RRShowYouTube

00:00 Show Intro

03:31 Converting Customer Insights to Action Through Smart Fitting Rooms

06:40 Challenges and Benefits of Smart Fitting Rooms

10:37 Customer Journey: Enhancing the Fitting Room Experience

18:16 Impact on Retail Operations and Return Rates

20:36 Leveraging Data for Retail Success

23:55 Implementing Smart Fitting Room Technology

26:56 Importance of Executive Leadership in Retail Strategy

28:28 Engaging Store Operations for Smart Fitting Rooms

30:15 Understanding Store Performance Metrics

32:47 Leveraging Fitting Room Data for Business Insights

38:03 Enhancing Customer Experience with AI and Technology

47:43 Future of Smart Fitting Rooms in Retail

54:39 Show Close

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360has named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, is the CEO of Luxlock, a RETHINK Retail Top Retail Expert for 2023 and 2024, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

S4:E6 Unlocking Generative AI for the Retail C-Suite with Peter Cohan

In this episode of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden explore the transformative potential of generative AI in retail, featuring insights from Peter Cohan, an associate professor, strategy consultant, startup investor, book author, columnist and AI expert. The discussion covers AI's evolution compared to the dot-com era, the influence of large tech companies, and the substantial growth opportunities AI presents for retailers. Key topics include the contrast between the relay vs. rugby approaches to AI transformation, the crucial role of CEOs in AI adoption, and the importance of a quality data foundation for AI inputs. The episode highlights strategic investment, customer-centric innovations, and practical examples of successful AI implementations, guiding C-suite listeners on how to embrace AI as a long-term investment for unlocking new revenue streams versus a short-term quick fix.

About Peter Cohan:

Peter is an Associate Professor of Management Practice at Babson College, he is the faculty lead for the core undergraduate strategy course and has created popular electives on Startup Cities and Scaling Strategy. His strategy consulting firm has completed over 150 projects to help companies identify, evaluate, and profit from growth opportunities created by changing technology. He has invested in seven startups, three of which were sold for over $2 billion and one of which, SoFi, went public in 2021 at an $18 billion valuation. He is the author of 17 books, most recently "Brain Rush: How to Invest and Compete in the Real World of Generative AI" and he is a senior contributor at Forbes and a contributor at Inc. RETHINK Retail named him a Top Retail Expert every year between 2021 and 2024 and chose him as a Top AI Leader for 2024 this year.

Subscribe to our Newsletter: https://retailrazor.substack.com

Subscribe to our YouTube channel: https://bit.ly/RRShowYouTube

00:00 Show Intro

02:49 Meet Our Guest: Peter Cohan

04:21   Unlocking Generative AI for the Retail C-Suite

05:40 Peter Cohan's Background and Journey

10:25 Impact of Generative AI in Retail

12:48 Challenges and Risks of AI in Customer Service

16:34 Strategies for Embracing AI in Retail

17:21 Relay Race vs. Rugby Approach in Product Development

28:48 Best Practices for AI Implementation

32:43 Driving Company Growth: The CEO's Role

35:15 The Value Pyramid Framework

39:36 AI's Role in Retail Innovation

47:49 Challenges and Opportunities with AI Data

53:19 Entrepreneurial Insights and Cognitive Hunger

57:18 Concluding Thoughts and Future Directions

58:56 Show Close

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2024. Thinkers 360has named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University’s Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, is the CEO of Luxlock, a RETHINK Retail Top Retail Expert for 2023 and 2024, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

S4:E5 Unlocking Retail Media: Measurement, Innovation, and Customer Engagement

In this episode of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden explore the evolving landscape of retail media with expert insights from Andrew Lipsman, analyst and founder of Media, Ads + Commerce, and James Bauer, CEO and founder of Venvee. They discuss the progression of retail media 1.0 with online ads to retail media 2.0 - in-store media, highlighting key metrics like closed-loop attribution and incrementality. The conversation moves into innovative technologies such as spatial AI, the importance of first-party data, and privacy concerns. They also emphasize the collaborative efforts needed to integrate these advancements effectively for full funnel customer conversion and attribution in retail media 3.0. This episode delivers a comprehensive overview of how retailers and brands can use modern technology to bring the same level of measurement currently enjoyed in the 15% of retail sales happening in ecommerce, to the larger 85% of sales happening in stores!

About Andrew Lipsman:

Andrew Lipsman is an independent analyst and consultant at Media, Ads + Commerce. His industry coverage specializes in retail media—which he is known for anointing as “digital advertising’s third big wave”—and other areas of the digital media, advertising, and commerce ecosystem. He has published more than a half dozen articles in the Journal of Advertising Research and is frequently quoted in The New York Times, The Wall Street Journal, The Economist, The Financial Times, and Advertising Age.

About James Bauer:

James Bauer is the Founder and CEO of Venvee, a retail media technology company that is closing the loop on in-store measurement and attribution. Venvee leverages AI-generated digital twins of physical stores, combined with computer vision running on existing cameras, to enable precise measurement of impressions, interactions, and conversions on a shopper-by-shopper basis. This innovative approach requires no changes to the store and provides comprehensive aggregate measurement for in-store video, audio, fixtures, and products.

Subscribe to our Newsletter: https://retailrazor.substack.com

Subscribe to our YouTube channel: https://bit.ly/RRShowYouTube

00:00 Show Intro

02:50 Exploring Retail Media 3.0 & Measurement 

03:29 Evolution of Retail Media 

07:08 In-Store Attribution and Measurement 

14:44 Challenges and Opportunities in Retail Media 

32:37 Future of Retail Media and Final Thoughts 

44:43 Show Close

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar is a RETHINK Retail Top Retail Expert for 2021 – 2024, and a Thinkers 360 Top 10 Retail Thought Leader, Top 50 Management Thought Leader, and Top 100 Digital Transformation Thought Leader. He is an advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

S4:E4 Retail Transformers: Michael Zakkour

In this episode of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden are joined by special guest Michael Zakkour, founder of 5 New Digital and author of two Amazon #1 bestselling books, to discuss the transformative power of unified and immersive commerce in the retail industry. Michael, a thought leader and practitioner in digital commerce with 25 years of experience as a CEO, CMO, and Founder, shares his extensive expertise on retail strategies, AI, the evolution of e-commerce, and the impact of video as a foundational tool for immersive commerce. Together they explore key topics such as the shift from omnichannel to unified commerce, the impact of social commerce and livestreaming from Asia on global markets, and future opportunities with AI in retail. Michael also provides practical advice for retailers to enhance both digital and physical store experiences that resonate with today's digitally savvy consumers, while aiming for higher conversions, better customer engagement, and sustainable profitability.

00:00 Show Intro 

04:36 Retail Transformer - Michael Zakkour 

06:42 The Evolution of Retail

12:36 Challenges in E-commerce 

16:35 The Future of Immersive Commerce 

26:07 Video Commerce: The Next Frontier 

28:39 The Evolution of E-commerce 

30:04 The Importance of Immersive Commerce 

32:10 Case Study: Live Streaming Success 

38:47 The Role of AI in Retail 

48:04 Navigating the Future of Retail 

50:57 Future Trends 

58:05 Show Close

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

Follow The Retail Razor Show on Social

LinkedIn: https://bit.ly/LI-RRazor

Twitter: https://bit.ly/TwRRazor

Facebook: https://bit.ly/TRRSface

Instagram: https://bit.ly/TRRSinsta

Threads: https://bit.ly/TRRSthreads

BlueSky: https://bit.ly/TRRSbsky

Host → Ricardo Belmar

Follow on Twitter - https://bit.ly/twRBelmar

Connect on LinkedIn - https://bit.ly/LIRBelmar

Co-host → Casey Golden

Follow on Twitter - https://bit.ly/twCasey

Connect on LinkedIn - https://bit.ly/LICasey

S4:E3 Revolutionizing Retail Hiring: A Conversation with Ron Thurston

In this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden welcome back Ron Thurston, founder of OSSY, and author of 'Retail Pride’, to discuss the company's innovative approach to transforming the retail hiring process. Focusing on the integration of AI and the human touch, Ron shares insights into how OSSY is addressing common retail recruitment challenges, such as speed to hire, candidate experience, and the importance of clear career paths. The discussion highlights the broader implications for the retail industry and the immense value of creating supportive and accountable hiring practices. This episode is a must-listen for anyone involved in retail and retail hiring.

00:00 Show Intro

02:35 Revolutionizing Retail Recruitment with Ron Thurston and OSSY

04:07 Ron Thurston's Journey and OSSY's Mission

08:58 Challenges and Innovations in Retail Hiring

22:01 Best Practices for Retail Hiring and Career Development

27:23 The Influence of People on Your Success

28:02 Accidental Careers in Retail

28:58 The Importance of Mentorship and Leadership

30:41 Preparing for the Holiday Season

37:02 The Role of AI in Retail Hiring

42:21 Building a Retail Community

46:38 How to Get Started with OSSY

47:51 Show Close

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

Follow The Retail Razor Show on Social

LinkedIn: https://bit.ly/LI-RRazor

Twitter: https://bit.ly/TwRRazor

Facebook: https://bit.ly/TRRSface

Instagram: https://bit.ly/TRRSinsta

Threads: https://bit.ly/TRRSthreads

BlueSky: https://bit.ly/TRRSbsky

Host → Ricardo Belmar

Follow on Twitter - https://bit.ly/twRBelmar

Connect on LinkedIn - https://bit.ly/LIRBelmar

Co-host → Casey Golden

Follow on Twitter - https://bit.ly/twCasey

Connect on LinkedIn - https://bit.ly/LICasey

S4:E2 The Evolution from Omnichannel to Unified Commerce with Giri Agarwal

In this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden discuss the shift from omnichannel to unified commerce in the retail industry. Special guest Giri Agarwal, Chief Strategy Officer at Incisiv, joins to share insights on how unified commerce is transforming customer experiences and driving revenue growth. They explore the concept of unified commerce, the integration of AI, and the challenges retailers face in adopting this approach. Key highlights include the importance of customer identification, empowering frontline staff, and rethinking store experiences. Giri also addresses the financial implications, generational differences in consumer behaviors, and the need for a cultural shift towards unified commerce. Tune in for an in-depth discussion on why now is the critical moment for retailers to embrace this change.

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

The Retail Razor Show

Follow us on Goodpods: https://bit.ly/TRRSgoodpods

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Subscribe on YouTube: https://bit.ly/RRShowYouTube

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Retail Razor Show Episode Page: https://bit.ly/RRShowPod

Host → Ricardo Belmar,

Follow on Twitter - https://bit.ly/twRBelmar

Connect on LinkedIn - https://bit.ly/LIRBelmar

Co-host → Casey Golden,

Follow on Twitter - https://bit.ly/twCasey

Connect on LinkedIn - https://bit.ly/LICasey

00:00 Show Start

00:20 Show Intro

02:35 Unified Commerce with Giri Agarwal from Incisiv

05:10 Defining Unified Commece

09:24 Challenges and Strategies for Unified Commerce

16:43 The Role of AI in Unified Commerce

23:10 The State of Unified Commerce in 2024

26:19 Generational Differences and Consumer Behavior

31:10 Key Differentiators for Unified Commerce

35:20 Financial Implications and Future Outlook

38:46 Risks of NOT Embracing Unified Commerce

44:51 Show Close

S4:E1 – Top 10 Predictions for Retail in 2024 with Ben Miller, ShopTalk

In this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden kick off season 4 by discussing their top 10 predictions for the retail industry in 2024. Amid personal anecdotes and a tribute to Ricardo's late father, the episode dives deep into the future of retail alongside guest Ben Miller, VP of Original Content and Strategy at Shoptalk & Groceryshop. Key predictions include the Temu-fication of retail, the evolution of Retail Media Networks (RMNs) and their impact on digitizing physical stores, the integration with streaming and social commerce platforms, and the re-emergence of heritage brands leveraging digital commerce. The conversation also touches on the increasing consumer expectations around sustainability versus the temptation of low-cost options like Temu, the potential of AI in enhancing customer experience and operational efficiency, and the death of the term 'Omnichannel' in favor of 'Unified Commerce' to better represent seamless retail experiences. The episode concludes with a look forward to the Shoptalk event and the importance of staying ahead in a rapidly evolving retail landscape.

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.

The Retail Razor Show

Follow us on Goodpods: https://bit.ly/TRRSgoodpods

Follow us on Instagram: https://bit.ly/TRRSinsta

Follow us on Threads: https://bit.ly/TRRSthreads

Follow us on Twitter: https://bit.ly/TwRRazor

Connect with us on LinkedIn: https://bit.ly/LI-RRazor

Subscribe on YouTube: https://bit.ly/RRShowYouTube

Subscribe on Apple Podcasts: https://bit.ly/RetailRazorShow

Retail Razor Show Episode Page: https://bit.ly/RRShowPod

Host → Ricardo Belmar,

Follow on Twitter - https://bit.ly/twRBelmar

Connect on LinkedIn - https://bit.ly/LIRBelmar

Co-host → Casey Golden,

Follow on Twitter - https://bit.ly/twCasey

Connect on LinkedIn - https://bit.ly/LICasey

00:00 A Personal Tribute and the Power of Inspiration

01:40 Show Intro

03:14 2024 Predictions with Ben Miller

04:23 Prediction #1: The Temu-fication of Retail

09:18 The Evolution of Retail Media and Digitization of Physical Stores

12:48 Retail Media Networks and the Future of Advertising

15:48 Social Commerce: The Next Frontier in Retail Media Disruption

19:03 Prediction #5: The Resurgence of Heritage Brands in the Digital Age

28:10 Prediction #6: AI's Growing Influence in Retail and Its Tangible ROI

31:09 The Evolution of Frontline Retail: AI-Augmented Engineered Influencers

35:21 Prediction #8: The Potential of Apple's Vision Pro in Retail

39:54 Consumer Expectations in 2024: Sustainability & Accountability vs. Temu-fication

45:07 Prediction #10: The End of Omnichannel - Embracing Unified Commerce

47:55 2024 Retail Predictions: A Year of Optimism and Challenges

50:44 Closing Thoughts and Looking Ahead to ShopTalk

51:48 Show Close

In Season Four of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden explore the theme of Unlocking Retail with the Integration of AI, Humans, and Media. This involves discussing how artificial intelligence, human interaction, and innovative retail media are transforming the industry. Topics will include optimizing inventory, pricing, merchandising for online and offline channels with AI, enhancing customer service, connecting brands with consumers through engaging content, creating strong communities and increasing loyalty. The show will also discuss human centered design and the crafting of memorable retail experiences. Moreover, two of its mini-series from last season, Blade to Greatness and Data Blades, will be transformed into their own podcasts. Ricardo and Casey remind everyone that this season has more surprises in store for listeners!

And we can’t thank our Goodpods listeners enough! We love your support! Please continue giving us those 5-star ratings and send us your comments. Your support allow sus to hit the top of the charts for Indie Management and Indie Marketing podcasts!

Meet your hosts, helping you cut through the clutter in retail & retail tech:

Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University’s Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.

Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!

The Retail Razor Show

Follow us on Goodpods: https://bit.ly/TRRSgoodpods

Follow us on Instagram: https://bit.ly/TRRSinsta

Follow us on Threads: https://bit.ly/TRRSthreads

Follow us on Twitter: https://bit.ly/TwRRazor

Connect with us on LinkedIn: https://bit.ly/LI-RRazor

Subscribe on YouTube: https://bit.ly/RRShowYouTube

Subscribe on Apple Podcasts: https://bit.ly/RetailRazorShow

Retail Razor Show Episode Page: https://bit.ly/RRShowPod

Host → Ricardo Belmar,

Follow on Twitter - https://bit.ly/twRBelmar

Connect on LinkedIn - https://bit.ly/LIRBelmar

Co-host → Casey Golden,

Follow on Twitter - https://bit.ly/twCasey

Connect on LinkedIn - https://bit.ly/LICasey