The Retail Show

Join Oliver Banks and stay up to speed with the ever-evolving world of retail. In this episode:

News You Can Use

• John Lewis has been working on a major suite of changes to boost customer experience in stores.
• Ocado is trialling a new reusable packaging solution which has been specifcially designed for online groceries.
• Amazon is expanding their returns options for brands and retailers using their Fulfilled By Amazon (FBA) services.
• Card Factory and Just Eat are collaborating to offer a quick commerce solution for greetings cards.
• Deliveroo have switched into profitability as they continue to increase their platform and partnerships with other retailers.
• Tesco are deploying digital product passports for clothing items from its F&F brand.
• Morrisons announced a new aspect to their retail media network - in store sampling.
• Amazon and Barclaycard are collaborating to release a new credit card with benefits for shopping with Amazon.
• At the end of this week, Aldi is stopping their online order click and collect service.
• Avon is filing for bankruptcy following tough financial performance and in the face of impending lawsuits related to links to cancer.

Trend Setter

In this new segment, explore emerging and crucial trends. This week, take a look at how product placement evolved during the 2024 Olympic Games. With brands like Louis Vuitton, Samsung, Coca-Cola and Dior making major commercial appearances, it pushes the boundaries for media opportunities at the Games, and beyond.

And Finally

Learn about the old John Lewis department store that's being repurposed into a massive adventure park.

Listen to this episode of The Retail Show to stay up to speed with the ever-evolving world of retail. Enjoy listening.

Further listening

In the episode, Oliver mentions episode 113 of the Retail Transformation Show podcast. Click to listen to the episode on the website or find it in your usual podcast app.

Join Oliver Banks and stay up to speed with the ever-evolving world of retail. In this episode:

News You Can Use

• Amazon have upgraded their Just Walk Out technology with multi-modal technology.
• ThredUp announced a series of new AI-powered features to assist shoppers.
• TikTok and Temu have scaled massively recently, but they are now looking to adjust their fees and terms as they look to convert revenue growth into profitability growth.
• Holland and Barrett have invested in security and anti-theft monitoring technology and have shared data about the level of crimes observed.
• In the UK, retail stores and colleagues are facing disruption and a tsunami of criminal offences as riots and looting get out of control.
• B&Q is exploring quick commerce and is partnering with Deliveroo to launch rapid deliveries in London and is also working with DPD to offer robotic deliveries in Milton Keynes.
• John Lewis is looking to transform their customer experience when it comes to retail media.

The Shopping Trip

This week, two retailers go head-to-head with their recent livestream shopping events. eBay collaborated with Love Island to offer exclusive items from the TV show. Whilst Walmart and P&G worked together to set up an Olympic-themed livestream event.

Both were very different so we're looking at what worked and what didn't. And discover which event came out on top.

Watch the livestream replays:

eBay x Love Island and their preloved event

Walmart x P&G and their Olympic-themed event

And Finally

Walmart is using 'depackaging' technology to process waste packaged food in stores, creating a clean recyclable waste stream and unlocking a food stream too.

Listen to this episode of The Retail Show to stay up to speed with the ever-evolving world of retail. Enjoy listening.

Join Oliver Banks and stay up to speed with the ever-evolving world of retail. In this episode:

News You Can Use

• Boots will use their loyalty scheme’s Advantage Card data to help predict and develop new disease treatments.
• In the US, Schnucks Markets are integrating a feature on their electronic shelf label solution to allow Instacart pickers to activate a pick by light solution to increase productivity.
• Sam’s Club brings retail media to scan and go functionality. Product ads are displayed to customers in based on recent scans.
• New Nike CIO will be focused on simplifying, standardising and modernising Nike’s platform, suggesting a period of consolidation rather than innovation.
• John Lewis Partnership has been given planning permission to transform one of their Waitrose supermarkets into 353 homes and a refurbished store.
• John Lewis & Partners launched a range of pre-loved designer bags.
• eBay and Love Island decided to take their relationship to the next level, with a livestream hosted by TikTok influencer and former contestant and footballer.
• Another company looking to livestreaming this week is Walmart, who collaborated with P&G to put on an Olympic special live shopping event.
• The Perfume Shop have partnered with Deliveroo to offer 25 minute delivery of branded perfumes.
• In Australia, Aldi have pulled out of their trials to offer online shopping to customers.
• Coach are moving into the metaverse and aiming to appeal to Gen Z consumers.

Insight Spotlight

This week, the Insight Spotlight shines on the latest research and insight from Walmart and Morning Consult. The “State of Adaptive Retail” looks to explore how particular customer habits and preferences evolve, and how retailers must be flexible to adapt to these demands.

Oliver explores 3 insights from the report and you can review the full insight report here: The State of Adaptive Retail.

And Finally

Walmart continue to experiment with the metaverse and are launching 5 virtual dorms which are curated by influencers and based on social trends and analysis.

Listen to this episode of The Retail Show to stay up to speed with the ever-evolving world of retail. Enjoy listening.

Join Oliver Banks and stay up to speed with the ever-evolving world of retail. In this episode:

News You Can Use

• The CrowdStrike issues with Windows causes major worldwide IT outages.
• Google raise eyebrows by reversing their plan to remove cookies from Chrome.
• Best Buy transform their purpose and introduce a 'spokeshologram' to engage customers.
• Meanwhile Ikea double down on convenience.
• And Amazon focuses attention on Prime subscribers.

The Book Club

In the Book Club this week, discover more from Oliver Banks's book, Driving Retail Transformation: How to Navigate Disruption and Change. In particular, hear more about becoming comfortable with uncertainty.

Find out more about the book, and read a sample, at DrivingRetailTransformation.com.

And Finally

The bakery Greggs are partnering with retail bank Monzo to launch an ATM with a twist. Listen in to see if they 'rose' to the challenge!

All this and much more on this episode of The Retail Show. Enjoy listening

Join Oliver Banks and stay up to speed with the ever-evolving world of retail. In this episode:

News You Can Use

• Amazon is deploying its AI shopping assistant Rufus to all US app users.
• Walmart double down on automation in their distribution centres, unlocking efficiency and throughput gains.
• Vans persevere with their metaverse initiatives.
• Whilst Boohoo develop their proposition for content creators and influencers to help propel their brand and products. Plus more

The Shopping Trip

A double dose of Shopping Trip for your this week, as host of the Offbounds podcast, Paula Macaggi shares her experience from the House of Rituals. Then Oliver shares more about TikTok Shop phenomenon, Made By Mitchell.

And Finally

Amazon have achieved one of their major sustainability goals 7 years early. Get an understanding of the scale and approach they've taken to achieve this.

Dive into the details in all of this and more on this episode of The Retail Show. Enjoy listening.

Join Oliver Banks and stay up to speed with the ever-evolving world of retail. In this week's News You Can Use, hear about department store John Lewis's plan to ask suppliers to fund additional shop floor colleagues. Meanwhile, Selfridges is going all in with a sports theme for the summer, powered by two new collaborations. TikTok is looking to support more companies in scaling up their operations on its TikTok Shop platform.

This episode sees a new segment - Insight Spotlight - that analyses a key development around the industry. To kick us off, as Labour won the UK general election, we're considering what can we foresee about what's in store for the retail sector over the next 5 years.

And Finally, we celebrate a retail CEO who's been recognised for turning people's lives around, and has been elevated to help achieve this at a much bigger scale.

All this and much more on this episode of The Retail Show. Enjoy listening.

Welcome to episode 2 of The Retail Show. Join Oliver Banks and stay up to speed with the ever-evolving world of retail.

In the news this week.... Nike is feeling the pinch and decided to launch a budget range of sneakers. Chinese mega retailers JD.com and Alibaba Group are two contenders weighing up the options to bid for and buy courier company Evri. Meanwhile, M&S is looking to sew up the repairs market with a new partnership and proposition.

In the featured segment, discover insights and perspectives from Harry Gordon Selfridge's book, Romance of Commerce. Can this 1918 book help us discover what we should be focused on?

And finally... a good news story with an AR solution to help cancer patients and other wig customers.

For more, head over to TheRetailShow.uk.

Welcome to episode 1 of The Retail Show. Join Oliver Banks and stay up to speed with the ever-evolving world of retail.

In the news this week.... Shein finally decide that they're looking to list on the London Stock Exchange. Meanwhile, Amazon make a move to counter the gains made by Chinese discount marketplaces. Tesco partner up to become a retail media juggernaut. Whilst Frasers Group and THG partner in a complex deal with many elements in scope. All this and more in today's show.

Then in the featured segment.... Discover "The Art of Banksy" and explore what works well and what could be improved.

And finally... which retailer has partnered with a rapper to release a new shopping themed song? Listen to the episode and discover now!

For more, head over to TheRetailShow.uk.

This is The Retail Show. A weekly podcast exploring the rapid evolution and fiercely competitive world of retail. Hosted by retail expert, consultant and author, Oliver Banks.