In this episode, Chris and Matt sit down with Lindsay Rothermund, RETSY Associate Broker and Lead Transaction Coordinator. As an original team member who has been with the brokerage since its startup days, Lindsay offers a unique perspective on its evolution into a luxury powerhouse. She shares her journey from managing tracking systems for UPS air cargo to becoming the backbone of high-stakes real estate transactions, explaining exactly why top-producing agents rely on her to manage the chaos, protect their clients, and ensure no deadline is missed.

The conversation dives into the critical difference between a generic "TC mill" and the boutique, integrated partnership model at RETSY. Lindsay discusses how she builds trust with agents to act as a "first line of defense" against liability and shares wild stories from the trenches—including a transaction involving a client who committed arson. From the importance of delegation for scaling a business to the power of creative video marketing and community outreach, this episode is a masterclass on the operational side of real estate success.

00:00 – Meet RETSY’s Transaction Manager & Associate Broker Lindsay Rothermund

03:00 – From Real Estate to the 9-to-5 Grind (And Back Again)

06:26 – The Origin Story: Building the TC Department at RETSY

10:43 – How Building Trust is Critical Between Agent and TC

18:57 – Managing 300+ Transactions a Year: Why You Never Stop Learning

22:02 – The Time Machine: "Stick With It" and Trust the Process

25:05 – Why Real Estate Offers True Freedom vs. Corporate Life

27:32 – The #1 Marketing Trend for 2026: Creative Video

31:24 – Client Appreciation — Using Community Givebacks to Grow

35:19 – Advice for New Agents: Join a Team That Is Willing to Share

41:29 – The Art of Problem Solving in Complex Transactions

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In the third installment of our series designed to set agents up for a record-breaking year, Chris and Matt shift from health and mindset to pure business strategy. It is late January, have you already abandoned your resolutions? If so, you aren't alone.

In this episode, Chris shares the proprietary One-Page Business Plan he developed during his time as a coach for one of the nation's largest real estate coaching firms. He and Matt break down exactly how to reverse engineer your income goals for 2026, why 72-page business plans are a waste of time, and how to implement the "5-5-4" daily prospecting method to ensure your pipeline never runs dry. They also dive into the psychology of extreme accountability (including writing checks to people you hate), the importance of tracking your ROI on lead sources, and why RETSY is doubling down on Geographic Farming this year. Whether you are a solo agent or running a mega-team, this episode gives you the tactical blueprint to get back on track.

00:00 – Welcome to the RETSY Business Planning Episode

08:16 – The One-Page Business Plan — Discovering the "Why" That Drives You

14:58 – Monthly Focus Items: Turning Long-Term Goals into Action

16:51 – Stop Coasting: How to Reverse Engineer Your Income Goals

19:21 – Pipeline Management — How to Generate Business When You Have None

29:32 – The "5-5-4" Strategy: The Bare Minimum for Real Estate Success

33:55 – Practical Tips for Making 5 New Contacts Every Day

38:15 – Tracking ROI — Understanding Where Your Deals Actually Come From

41:16 – Geographic Farming: How to Dominate a Neighborhood

48:16 – Extreme Accountability Tactics from a Real Estate Coach

54:16 – "Consistency is Undefeated" — The Secret to Long-Term Growth

56:44 – Download the Level Up 2026 Plan & Connect

Click here to download the Level Up 2026 Plan

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In the second installment of our series dedicated to setting agents up for a record-breaking New Year, Chris and Matt shift the focus from physical health to mental dominance. They sit down with Al Fuentes, a renowned mental performance coach with over 19 years of experience coaching high performers, from luxury real estate agents to elite athletes like Anthony Robles.

Al shares his unique history with RETSY, having coached Chris during the brokerage's inception, and provides a masterclass on emotional intelligence and execution. He introduces the concept of "micro-decisions", the thousands of tiny, unconscious choices we make daily that either build momentum or erode our success. From the psychology of wearing a weighted vest to the importance of "countering your humanness" when you want to doom-scroll, Al provides actionable strategies to reclaim your power. The conversation also covers why agents shouldn't wait for the market to improve, how to avoid the "drift" after a big win, and why using AI as a crutch can cause you to lose your authentic voice. If you have the strategy but are lacking the execution, this episode will get your head in the game for 2026.

00:00 – Meet Mental Performance Coach Al Fuentes

02:28 – The Origin Story of RETSY and Al’s Critical Role

06:03 – Owning the Narrative and Why You Can’t Rely on the Market

10:56 – The 2026 Outlook: Why Buyers Are Tired of Waiting

13:49 – Mastering Micro-Decisions: The Small Choices That Define Success

21:41 – Designing the Aion Weighted Vest for Physical & Mental Resistance

28:15 – Keeping the Edge: Why You Need to "Choose Yourself" Daily

33:22 – Strategy for Agents, From Bedtime Alarms to Social Scrolling

43:09 – The Abundance Mindset: Why Realtors Are Their Own Worst Enemies

48:56 – RETSY’s Geographic Farming Strategy

51:16 – Social Media Authenticity: Selling Your Life, Not Just Houses

53:32 – Coaching Anthony Robles: The Moment He Almost Quit

59:43 – Countering Your Humanness: How to Stop Giving Away Your Power

01:06:22 – The AI Trap and Using Tech Without Losing Your Soul

01:14:11 – How to Connect

Connect with Al

Call him at 602.558.9000

Follow him on Instagram @the.alfuentes

Or visit his website www.alfuentes.com

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In this episode, Chris and Matt sit down with Carey Runyon, RETSY Associate Broker and rockstar Transaction Coordinator. While agents often get the glory at the closing table, Carey shines a light on the crucial, detailed work that happens behind the scenes to keep deals alive and compliant.

Carey shares her unique background, from managing tracking systems for UPS air cargo to handling corporate relocations across all 50 states. The conversation dives deep into the value of time, explaining why top producing agents must leverage a TC to scale their business and avoid getting bogged down in paperwork. Carey also opens up the vault of real estate horror stories from her relocation days, including a home held up by car jacks and a legendary tale of a 1957 Camaro buried in a backyard pool. From the importance of over-disclosing on the SPDS to the one trait all successful agents share, this episode is a masterclass in the mechanics of a real estate deal.

00:00 – Meet RETSY Associate Broker Carey Runyon

01:32 – From UPS Air Cargo to Corporate Relocation

05:06 – Defining the Role: What Does a Transaction Coordinator Actually Do?

09:38 – The "TC Mill" Problem vs. The RETSY Model

19:27 – Ambiguity Kills Deals — Writing Better Contracts & Mastering Details

21:33 – What Top Producers Do Differently: The Power of Communication

29:32 – Real Estate Horror Stories: Buried Camaros & Broken Foundations

40:00 – The Seller Property Disclosure Statement (SPDS) Myth

48:24 – Due Diligence: Why You Must Interview Your Agent's Brokerage

50:55 – The Time Machine: Learning Balance and When to Say No

54:26 – Born and Raised in Hawaii

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In this episode, Chris and Matt sit down with Casey Thompson, one of the newest agents to join the RETSY team. Casey shares his incredible backstory, growing up in the remote wilderness of Southeast Alaska, working as a commercial fisherman from age 13, and eventually finding his way to Arizona to pursue a pilot's license before discovering his true passion in real estate.

Casey opens up about his journey through various brokerages—from big box models to luxury firms—and explains why he ultimately chose RETSY. He dives into the importance of "quality over quantity," the power of boutique culture versus corporate acquisitions, and why having the right tech stack (like Luxury Presence and automated marketing) is non-negotiable for today’s top agents.

00:00 – Meet RETSY’s Newest Agent Casey Thompson

03:03 – From Commercial Fisherman to Real Estate Agent

09:40 – Growing Up on an Alaskan Fish Hatchery

18:34 – Why Vacationing Actually Helps Your Business

22:12 – Global Reach: Leveraging Forbes and Networking Abroad

29:52 – The Turning Point from Crying in a Parking Lot to Success

36:31 – Big Box vs. Boutique: Why Casey Chose RETSY

41:07 – You Can't Buy Culture — The Importance of Community

47:40 – Efficiency Hacks: QR Codes and Automating the Busy Work

51:34 – Geographic Farming and Becoming the "Mayor" of Your Neighborhood

56:37 – Transacting Everywhere: From Sedona to Cross-Market Deals

01:00:21 – Quality Over Quantity — The Power of Luxury Presence

01:05:36 – How to Connect

Connect with Casey

Follow him on Instagram @caseythebroker

And find his team on Instagram @elevateglobal.lux and TikTok @elevateglobal.lux

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In the first installment of our New Year Success Series, Chris and Matt sit down with Registered Dietitian Matt Hoodie. If you are planning on setting health goals for 2026, this is a must-listen episode.

Matt Hoodie dives deep into the science of sustainable weight loss, debunking the industry of "quick fixes," cleanses, and extreme challenges like 75 Hard. He explains the concept of "Fat Stacking", how a harmless basket of chips and guacamole can silently add 1,000+ calories to your meal before the entree even arrives. Host Matthew Morrison opens up about his own recent journey working with Matt, sharing how he lost over 25 pounds in under 5 months while traveling, enjoying steak dinners, and navigating the holidays without starving himself.

00:00 – Meet Dietician Matt Hoodie

02:30 – From Prediabetic to 100 Pounds Down

04:48 – Why "One Size Fits All" Fails

08:55 – The Truth About "Quick Fixes," GLP-1s, and Peptides

12:00 – MedSpas vs. Reality: How to Properly Inform Yourself

14:15 – Stop Buying Green Juice and The Best (and Cheaper) Multivitamin to Take

15:25 – Building a Nutrition Program Built for YOU

18:15 – Chris’s 25lb Weight Loss Journey and The Truth Behind Keto and Intermittent Fasting

22:30 – Why Nutritional Knowledge is the Best Way to Lose Weight

25:25 – The Myth Behind Gaining Weight on Vacation and Events

28:00 – Personalizing Nutrition: Why Eating What You LIKE Matters

36:24 – Matthew’s Journey: Losing 25lbs in 5 Months While Busy

38:26 – The "Silent Killer" is FAT and Why It Has Become Worse Than Sugar

41:48 – "Fat Stacking" – The Hidden Math of Mexican Food Calories

47:14 – Hacking Restaurant Menus

49:05 – Why Fat is Less Visible (and Dangerous) Than Carbs

50:08 – The Best Foods to Eat for Weight Loss

52:00 – Matt’s Coaching Style and the 1-on-1 Client Experience

59:06 – Why Communication is the #1 Factor in Success

01:00:48 – The "Europe is Healthier" Misconception

01:03:40 – Dining Out: How to Eat at Restaurants and Avoid the Silent Killer

01:05:51 – The Avocado Trap: Why It Might Not Be That Great For You

01:07:00 – Tips for Hiring the Right Nutrition Coach

01:09:25 – How to Connect

Connect with Matt

Follow him on Instagram @MattHoodie

Check out his website matthoodiefitness.com

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In this inspiring episode, Chris and Matt sit down with RETSY agent Nolan Hynes to share a story that goes far beyond real estate. Nolan discusses his early introduction to the industry flipping homes with his dad, and why he made the switch to RETSY to seek out better mentorship and a high-performance environment under team leader Jose Reyes.

The heart of this conversation focuses on Nolan’s incredible battle with health. Diagnosed with leukemia at just 19 years old, Nolan opens up about his journey through treatment, remission, a heartbreaking relapse, and a life-saving stem cell transplant. He shares how these challenges birthed his personal philosophy: "Living life with no limits and helping others do the same” and discusses his work with the Baller Dream Foundation. From the importance of "time in the market" to maintaining a positive mindset when the odds are stacked against you, Nolan’s perspective is a must-listen for anyone looking for motivation.

00:00 – Meet RETSY Agent Nolan Hynes

02:04 – Flipping Properties in High School: A Family Introduction to Real Estate

06:27 – Why RETSY? Shifting Environments and Seeking Better Projects

08:40 – Demystifying the Process: How to Join RETSY

10:30 – A Life-Changing Diagnosis, Battling (and Beating) Cancer TWICE

21:40 – The Baller Dream Foundation and Finding Positivity Through Support

26:16 – Medical Tech and Stem Cells: How Innovation Saved Nolan's Life

28:27 – "Living Life With No Limits" A New Perspective on Gratitude

34:22 – Playing Catch-Up — Why Starting Early Matters in Business and Life

38:40 – Favorite Tech Tools: Mastering the CRM with Lofty

41:10 – Long-Term Goals and Building a Brand and a Portfolio

42:00 – The Time Machine: Preparing a Younger Self for the Battle Ahead

43:00 – The Power of Mindset and Finding "Little Wins" in Dark Moments

44:45 – Documenting the Journey: Sharing the Reality of Treatment on YouTube

46:53 – How to Connect

Connect with Nolan

Follow his journey on YouTube @NoLimitNolan

Or on Instagram @NolanHynes

Learn more about the Baller Dream Foundation 

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In this episode, Chris and Matt sit down with Chad Klock and Shaianne Coleman, the dynamic team behind luxury builder Emery Lane Homes and long-time RETSY agents. Chad shares his journey from navigating receiverships during the 2008 crash to co-founding a development company that has shifted its focus from high volume projects to ultra luxury estates ranging from $3 million to $10 million.

The conversation dives deep into the strategy of vertical integration. Chad and Shaianne explain why they acquired pool, excavation, and trucking companies to control their supply chain and maintain their "pace" in a slow market. They also discuss the mentorship dynamic that allowed Shaianne to lead sales and marketing at a young age, the importance of "availability as an ability," and the specific design details that define an Emery Lane home. From inflation insights to the art of pre-selling specs, this episode offers a behind the scenes look at scaling a development firm in the current economy.

00:00 – Meet RETSY Agents Chad Klock and Shaianne Coleman

01:11 – From Failed Business Ventures to Thriving in Real Estate

06:06 – The Power of Communication and Why Cross-Deals are Smoother at RETSY

11:35 – Why Construction Costs Always Feel Like They're Going Up

13:50 – Quality Over Quantity: How Cutting Down Projects Increased Enjoyment

17:34 – Luxury Market Boom vs. The Struggle of Selling Lower-End Homes

19:17 – Location is KEY When Spec Building

21:50 – Vertical Integration: From Pool Companies to Trucking Logistics

29:33 – Speed to Response: The Competitive Advantage in Business

32:50 – Shaianne's Story: Med School to Director of Sales at 19

38:55 – "Availability is an Ability": Advice for New Agents

44:30 – Be the Dumbest Person in the Room (And Let Experts Do Their Job)

51:40 – The Biggest Lesson in Scaling? It All Comes Down to Communication

53:30 – Building a Team That Stays, From Employees to Partners

1:01:00 – How to Connect with Chad and Shaianne

Connect with Chad and Shaianne

Email [email protected]

Or call her at 623.201.9261

IG @emerylanehomes / FB Emery Lane Homes & Development

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In this episode, Chris and Matt sit down with John Mark Estes, a sales veteran who has brought a fresh and disciplined approach to the Arizona luxury market. John Mark shares how his background in Apple tech and car dealerships shaped his perspective on the industry and why he transitioned from being a "stiff" agent to embracing his natural humor and creativity in his marketing. He discusses everything from AI generated Dracula mailers to "Happy Gilmore" inspired skits to capture attention in a crowded market.

He breaks down his disciplined approach to prospecting and details his strategy of making 200 calls a day, and other ultra-specific rules of client engagement he follows for better results. John Mark tells the incredible story of how one reluctant cold call led to a major relationship and the listing of the stunning "Viva Las Penthouse" units at Bridgeview. From leveraging "mobile offices" at local spots to his bullish outlook on Arizona’s "trillion dollar infrastructure" future, John Mark offers a masterclass in consistency, tech adoption, and the power of simply picking up the phone.

00:00 – Meet RETSY Agent John Mark Estes

01:12 – From Apple to Car Sales: Building a Tech and Sales Foundation

02:24 – The Shift to Real Estate: Uncapped Commission and Leveraging Charisma

05:38 – Batching Content and Staying Relevant on Social Media

06:40 – Why RETSY? Tech Tools, Culture, and Leaving the "Recruiting" Model

11:50 – The $14.5 Million Cold Call: How Consistency Led to Penthouse Listings

15:24 – Pushing Boundaries: Humor, AI, and "Happy Gilmore" Marketing

21:52 – The 200 Call Strategy: Triple Line Dialers and the 14 Day Rule for Expireds

30:35 – Authentic Ways to Engage Past Clients

34:59 – Arizona’s Trillion Dollar Infrastructure and Our Water Reality

43:50 – The Time Machine: Learning to Slow Down and Trust the Process

46:53 – Jon Mark’s Favorite RETSY Tools and Collaborating with Fellow RETSY Agents

49:40 – How to Connect

Connect with Jon Mark

Call or text 480-249-6400

Or DM @thisguysellsaz

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner

In this episode, Chris and Matt sit down with Libby Cohen, Founding Partner at RETSY and one of the most trusted voices in Arizona luxury real estate. Libby shares how her winding path, from legal publishing to culinary school to chairing the iconic Heart Ball, unexpectedly built the foundation for her real estate career. She opens up about the power of relationships, the confidence it takes to step into luxury, and the early days of RETSY when she and Julie Rohr took a leap of faith and became founding partners.

Libby also dives into her approach with high-end clients, why honest pricing conversations are essential, and how she’s grown ROCO Luxury Homes into a brand rooted in service and consistency. From market insights to mastering communication to trusting your instincts, Libby brings decades of wisdom and a candid look at what it takes to succeed in real estate at the highest level.

00:00 – Meet RETSY Founding Partner Libby Cohen

01:07 – From Law to Culinary to Real Estate

03:40 – Discovering Real Estate Through “Home Skills”

06:46 – Why Being a True Salesperson Matters

08:47 – What Drew Libby to RETSY

14:58 – RETSY Flagstaff: Growth, Opportunity & What’s Next

25:30 – Travel Forward or Backward in Time? Libby’s Life Advice

30:14 – Working With High-Net-Worth Clients: What to Know

33:43 – Navigating Difficult Conversations With Sellers

40:30 – Libby’s 5-Year Outlook on the Market

48:36 – How to Connect With Libby

Connect with Libby

Call or text 602-291-1446

Email [email protected]

Website www.rocoluxuryhomes.com

Learn more about RETSY

www.retsy.com

www.instagram.com/retsy

www.youtube.com/@retsy.

Original music by @jacktwarner