Salespeople must ask the right questions to diagnose a problem and provide a solution. Karl Ortmanns, VP of Sales at Agorapulse, discusses how to ask what and how questions. The demo is the prescription and it is the output of the insights that you learn to show the customer how you can make their life better.
Learn more about how demos are journeys, not destinations in this episode of Breadcrumbs Hot Takes Live by Revenue Cafe podcast.
HIGHLIGHT QUOTES
Remember to ask what and how questions, not why - Karl: "That's the whole notion of it is why questions are accusational by nature because I'm asking you, why didn't you do this? And you think of it as a parent. Why did you do that? This first question parents ask is why did you do that?"
"And kids go, I don't know. However, if you think about it from a sales context, if you start asking them, hey, what is it the solutions you're going to do? Hey, how would we get this done? If you start to ask what and how questions it provokes and drives engagement and conversation. If you ask why questions, it's going to put up a wall."
You can find out more about Karl in the link below:
- LinkedIn: https://www.linkedin.com/in/karlortmanns/