In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Rosalyn Santa Elena discusses the significance of a strong revenue operations infrastructure in enabling business strategy and optimizing execution. The key takeaway is that revenue operations is the strategic differentiator to drive and optimize the revenue engine. She emphasizes the importance of alignment across people, processes, technology, data, insights, strategy, and enablement in the revenue operations function. A rev ops team, starting with generalists, can help bridge gaps and achieve business objectives. The focus is on hiring for areas that require improvement and leveraging different skill sets from various backgrounds.

HIGHLIGHT QUOTES

Revenue Operations: A Strategic Differentiator - Rosalyn: "Revenue operations is the strategic differentiator really to drive and optimize the revenue engine, which is, you know, really what I believe Rev Ops can bring to an organization when it's done right."

Finding the Right Rev Ops Hire - Rosalyn: "If you want a solution, it's like, where are your biggest pain points? I think about from a company perspective, what are the main objectives that you have for the year? And then where are those gaps to get there? That's where I would hire for."

You can find out more about Rosalyn in the link below: 

• LinkedIn: https://www.linkedin.com/in/rosalyn-santa-elena/

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Rosalyn Santa Elena, founder of the Rev Ops Collective, discusses the common mistakes companies make in approaching revenue operations. She emphasizes the importance of an end-to-end approach to the revenue process and the need for a strong infrastructure to drive efficiency and predictability. Rosalyn highlights the role of RevOps as a strategic business partner and the challenges faced by RevOps professionals. She concludes with the importance of proper guidance and support for success in the RevOps domain.

HIGHLIGHT QUOTES

The Spirit of Revenue Operations - Rosalyn: “When I think about revenue operations, it's really come a very long way, right over the last, you know, five, 10 years. And really most recently, I think the last three or four years, you know, with, for many reasons, right. The volatility of the market, the ever-changing landscape of driving and retaining revenue, and then that critical need for those deep insights now, right, into what's working, what's not. With all of those needs, I think RevOps is definitely one of the hottest areas, you know, hottest topics, but I still think that many companies are approaching, really approaching revenue operations wrong.”

RevOps as a Valued Business Partner - Rosalyn: “I do think many companies still view and treat RevOps as this back office, you know, support or administrative function, you know, that tactical doer. And that's the team that manages help tickets, right, and supports the revenue team. And yes, we are definitely supporters or definitely enablers, I would say, of the revenue team. But the real benefit of RevOps is when they become that valued business partner, right? They're that thought partner. And then you can start to leverage their pulse on the day to day operations, right? The data, the insights that are available and their business acumen, right? As well as their strong understanding of the customer. And then you can be strategic in helping, you know, then that rev ops team and leader can be strategic and helping to really shine a light on, you know, what's happening in the business and then where to lean in, right. And where to focus.”

You can find out more about Rosalyn in the link below: 

• LinkedIn: https://www.linkedin.com/in/rosalyn-santa-elena/

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Ian Wroobel shares valuable insights on optimizing sales development strategies and driving towards long-term goals. He emphasizes the importance of setting clear objectives and hiring effective first-line leadership. Ian also discusses the benefits of incentivizing sales development reps throughout the deal cycle and fostering a strong foundation of industry knowledge. The conversation touches on managing expectations for career progression and striking the right balance between activity metrics and outcome-based rewards. Overall, investing in sales development is presented as a key driver of long-term and measurable value.

HIGHLIGHT QUOTES

The Power of Investing in Sales Development - Ian Wroobel: "Investing in sales development with the same focus as direct sales organizations provides long-term dramatic and measurable value."

Balancing Metrics and Outcomes in Sales Development - Gary Amaral: "You're trying to find a healthy balance between Hey, I know it takes effort. I want to reward the effort. But ultimately I care about the outcome."

You can find out more about Ian in the link below: 

• LinkedIn:https://www.linkedin.com/in/ianwroobel/

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Gary Amaral interviews Ian Wroobel, an experienced sales director soon to join a leading data and AI company. Ian shares his unique perspective on why many businesses approach sales development incorrectly and how to build a successful sales development organization. He emphasizes the importance of aligning business goals, providing consistent coaching and enablement, and developing the right compensation strategy. The discussion revolves around driving quality pipeline, facilitating rep progression, and allowing experienced AEs to focus on closing deals. Tune in for valuable insights and tips on motivating sales reps in a challenging environment.

HIGHLIGHT QUOTES

The Misalignment of Sales Development and Business Goals - Ian Wroobel: "From my perspective, I think the real challenge of building and scaling sales development lies with the mission of the organization itself. Really it's the focus upfront of how you're actually building the organization. I've noticed there's a misalignment with business goals. Lead gen versus development is sometimes at odds. Inherently, there are certain things that are at odds with each other. There's overlap in terms of lead gen versus development, and it can lead to blurred lines between quality and quantity."

The Value of a Strong Sales Development Organization - Ian Wroobel: "A sales development organization could be one of your most valuable assets. It's not just another problem to throw bodies at. Having a vision for prioritizing lead gen or AE progression is the foundation to build on. A strong sales development organization allows for experienced AEs to focus on closing, and it can lead to better retention rates and performance of reps. Furthermore, the right vision leads to more motivated sales reps, which is paramount for success in a tough job like sales development, where rejection is a daily challenge."

You can find out more about Ian in the link below: 

• LinkedIn: https://www.linkedin.com/in/ianwroobel/

HOST: Gary Amaral

GUEST: Ian Wroobel

Breadcrumbs Podcast

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Sebastien van Heyningen, President of Central Metric, discusses the importance of aligning the buyer journey from the buyer's perspective. He emphasizes the need to map out the buyer journey, stage by stage, and align it to the buyer's goals. Process automation and optimization are presented as methods to enhance the buyer journey. Sebastien stresses the significance of consistently demonstrating value to lead the buyer towards making a decision. Practical steps for improving the buyer journey are also provided, including a free buyer journey blueprint workshop.

HIGHLIGHT QUOTES

Paving the Road to Your Solution: The Importance of Buyer Journey Mapping - Sebastien van Heyningen: "If you don't pave the road that your buyers take to your solution, they will take another road, and that doesn't even necessarily mean that they'll go with the competitor. They might solve the problem themselves."

Empathy in Sales: Convincing Through the Customer's Logic - Sebastien van Heyningen: "I find that sometimes the best way to convince somebody that they're wrong is to follow their logic to its conclusion. In most cases, with the kind of stacks and processes that we're looking at, that end result, that conclusion is not sales or not sales development."

You can find out more about Sebastien in the link below: 

• LinkedIn: https://www.linkedin.com/in/sebastienvanheyningen/

HOST: Joe Aicher

GUEST: Sebastien van Heyningen

Breadcrumbs Podcast

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Sebastien van Heyningen, President of Central Metric, emphasizes the significance of the buyer journey over the offering itself. He notes common issues like complicated sales processes, lack of focus on buyer experience, and founder arrogance in assuming product adoption. Sebastien stresses the importance of delivering value beyond the solution and engaging with buyers throughout their journey. He advises against investing in software before understanding the actual problems. Sebastien encourages businesses to map their ideal buyer journey to avoid fragmented buyer experiences.

HIGHLIGHT QUOTES

Your Buyer Journey Matters More Than Your Offering - Sebastien van Heyningen: "Your buyer journey matters more than your offering. So whatever it is you're selling as cool as that is as important as the problems that you solve are. What's more important is the road that your buyers take to engaging with you."

Winning by Design: Engaging Superior Buyer Journey - Sebastien van Heyningen: "They won by design, the design of their buyer journey, the way that they engage with their buyers was superior to their competitors. And so they won."

You can find out more about Sebastien in the link below: 

• LinkedIn: https://www.linkedin.com/in/sebastienvanheyningen/

HOST: Joe Aicher

GUEST: Sebastien van Heyningen

Breadcrumbs Podcast

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Armando Biondi and Kenny Lee, VP Revenue Marketing at Seismic, discuss the importance of a sophisticated scoring engine for high-performance in a company. They explore how many companies overlook the significance of such systems and opt for simple scoring models. Kenny shares his experience working in companies that lacked product-market fit and were ahead of market maturity, which required a more proactive approach to generate demand.

They delve into the negotiation and alignment aspect of scoring systems, emphasizing the need for careful and empathetic communication among teams. Kenny highlights the importance of proper qualification questions to get the sales pipeline on 3rd base, ready to close deals. The conversation also touches on the role of measuring success in revenue marketing, with a focus on reducing marketing to sales handoff percentages and ensuring effective pipeline conversion.

HIGHLIGHT QUOTES

Pulling the Market Forward: The Power of Proactive Demand Generation - Kenny Lee: "I have been, I jokingly say, fortunate to work at some companies that didn't have product market fit, was not a leader in its space, right? We have to, we were selling a product that was or a solution that was way ahead of market maturity. And so, you know, you can't wait for the phone to ring and look at harvest that demand. I think traditional demand models where you have that sausage factory or baton handoff works when everyone's in a buying mood, everyone's got money, they want to test and iterate when I was working in companies that didn't have that recognition, you have to pull the market forward that no one's answering your phone, no one's buying."

From Anecdotes to Data: The Value of a Closed Loop Model - Kenny Lee: "The other thing that I'll tell you as an insight, uh, Armando, that we learned was that in this process, right? Old school mentality was, hey, marketing's not doing their job or inside sales is dropping the ball, you know, in this process where we all agreed on the handoff stages, what it would look like sales going through their process, we actually learned that a lot of it was product shortcomings, right? And we're not pointing fingers. We're just saying, look, okay. We're losing customers at stage 2 because there are product gaps. And here's the data that tells us that."

You can find out more about Kenny in the link below: 

• LinkedIn: https://www.linkedin.com/in/kennykhlee/overlay/photo/

HOST: Armando Biondi

GUEST: Kenny Lee

Breadcrumbs Podcast

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Kenny Lee, VP Revenue Marketing at Seismic, challenges the traditional lead scoring model and suggests a better approach to improve go-to-market efficiency. He highlights the common problem of each team working in their own silo, creating their own methodology for success. This leads to low conversion rates and missed bookings targets. Kenny proposes analyzing winning pipeline data to build a more effective lead scoring model. By identifying key attributes of successful opportunities, teams can align and improve their qualification and disposition processes. This approach helps answer crucial questions about buying accounts, buyers, and their behaviors, ultimately increasing velocity through the customer journey.

HIGHLIGHT QUOTES

Need for alignment between marketing, inside sales, and sales teams - Kenny: “If marketing is hitting their pipeline goals, but sales is missing their numbers, you can't give each other high fives on the marketing team because something isn't working”

Importance of stakeholder alignment and division of attributes for success - Kenny: “Ultimately, if you want to know what winning pipeline to bookings looks like, analyze that and then get all your go to market teams aligned to those attributes and figure out how to divide those and conquer”

You can find out more about Kenny in the link below: 

• LinkedIn: https://www.linkedin.com/in/kennykhlee/overlay/photo/

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Andy Mowat, CEO of Gated, discusses the future of CRM, suggesting that the next CRM will be a data warehouse. Andy Mowat and Joe Aicher discuss strategies for improving sales pipeline coverage and accelerating pipeline movement. They highlight the importance of identifying and addressing churn and how pipeline coverage varies across industries and regions. They also address the challenges faced by reps in handling data and suggest potential solutions using insights, dashboards, and simplified user experiences. The power of community and events in engaging prospects and customers is emphasized as well.

HIGHLIGHT QUOTES

Identifying and Working Churn - Andy Mowat: “Sometimes churn itself is out of the CS reps control, but what's not out of their control is identifying it and working it and coordinating across the company. And so we started to hold people accountable to are you identifying and working churn in the right way and risk of churn? So, um, this isn't tomorrow, but it's coming soon, which is less about configuring systems.”

You can find out more about Andy in the link below: 

• LinkedIn: https://www.linkedin.com/in/amowat/

In this episode of The Revenue Cafe Podcast by Breadcrumbs Hot Takes Live, Andy Mowat, CEO of Gated, discusses the future of CRM, suggesting that the next CRM will be a data warehouse. He shares his experience in scaling companies and the limitations of traditional CRM systems. Andy highlights the flexibility and analytical power of data warehouses, as well as emerging tools that offer more flexibility for reps. The presentation concludes with recommendations for investing in data literacy, upgrading the data stack, and reevaluating metrics to adapt to this future engagement.

HIGHLIGHT QUOTES

Your Next CRM is a Data Warehouse - Andy Mowat: “I fundamentally do believe that the next your next CRM will be a data warehouse. I don't necessarily mean that your reps will log into that, but when you put the core data model into a data warehouse, you can do a lot more things that I just described on the previous page. The way the system your reps log into, it's not going to be Salesforce anymore. Imagine if you can roll a UX for your team that's not necessarily locked and loaded with your data model. It becomes a lot more flexible.”

Investing in Data Literacy and the Modern Data Stack - Andy Mowat: “If you believe this world is coming, what are some of the things you can do? One is just make sure that you've invested in your team's data policy. I would say at Box, we had a course for SQL that anyone in the company could take, so we just had a much more data fluid company. Number 2, invest in your data stack. There are tools that can help you get there with a little bit less complexity, things like boost up or sinkery. Finally, rethink the metrics that you're holding your team accountable to, such as pipeline coverage, sales cycles on renewals, and identifying churn or contraction ahead of time.”

You can find out more about Andy in the link below: 

• LinkedIn: https://www.linkedin.com/in/amowat/

HOST: Gary Amaral

GUEST: Andy Mowat

Breadcrumbs Podcast