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The SaaS CX Show
The SaaS CX Show episodes
- Episode 024: SMS Marketing with Brandon O'Halloran
SMS Marketing with ReplyBuy and Brandon O'Halloran
24 min - Episode 023: Onboarding in a Virtual World
Onboarding and customer kickoffs when you're choose (or forced) to go virtual
14 min - Episode 022: Recovering in a Downturn with James Avery
Recovering from economic challenges during a downturn and Adzerk with James Avery
31 min - Episode 021: CX for the Contact Center with Patrick Dennis
New customer experience for the contact center and Ascend Software with Patrick Dennis
32 min - Episode 020: Customer Retention in a Downturn
Three principles to approach SaaS customer retention when everything looks bad
18 min - Episode 019: Changing the Sales Process with Neil Stanley
Neil Stanley talks with us about how today the average banking consumer is much savvier than in decades past. Rather than relying on a teller or manager to know everything, customers can do the research themselves before walking into a branch.
25 min - Episode 018: Analytics for Better Sales Processes with Todd Abbott
Analytics for better sales processes in InsightSquared with Todd Abbott
25 min - Episode 017: Successful CRM with Thomas Kattnigg
Successful CRM through Sellsation with Thomas Kattnigg
32 min - Episode 016: Digital Transformation for Contractors with Tom CoffinDigital Transformation for Contractors on Simply Reliable with Tom Coffin26 min
- Episode 015: Corporate Travel Platforms with Mike Volpe
Today, I’m speaking with Mike Volpe, CEO of Lola.com, a corporate travel platform that has been making big waves within the industry. We discuss how Lola has become such a beloved program and how their success can help businesses create better travel packages for employees.
Mike Volpe is the CEO of Lola.com, the corporate travel SaaS platform. Mike is well-known and active in the Boston SaaS and startup communities as a member of the board of directors of Validity and Privy, and as an angel investor in more than 40 startups.25 min
About The SaaS CX Show
From the publisher's feed
By SaaS Founders and CEOs for SaaS Founders and CEOs. We focus on the lessons of building an amazing SaaS company by nailing the customer experience (CX).