The Salon Rebel

Takeaways:

Learn from your mistakes and turn them into opportunities for growth.

Seek help and guidance when facing financial challenges.

Create a unique aesthetic for your salon to attract clients.

Embrace color and energy in your salon.

Know your numbers and stay on top of financial management.

Build a strong team and invest in their development.

Stay motivated and excited about your work.

Use social media to showcase your salon and connect with clients.

Chapters:

00:00 Introduction and Setting Up the Live Stream

11:40 Charlene's Journey in the Salon Industry

29:40 Building Success and Overcoming Adversity

38:12 Learning from Mistakes

45:10 Rebuilding and Growing a Salon Business

Where to find Sharlene:

Instagram: https://www.instagram.com/sharleelee/

Circles of Hair: https://www.instagram.com/circlesofhair/

Tiktok: https://www.tiktok.com/@sharleneleelee?lang=en

More from Charlie:

My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en

The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/

The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/

The Nest Hair Boutique: https://thenesthairboutique.com.au/

Charlii: https://www.charlii.com.au/

Summary

In this episode, Skye from Avaia Hair discusses her journey of starting and expanding her salon amidst challenges such as economic downturns and team turnover. She emphasizes the importance of team culture and personal growth in overcoming these obstacles, along with strategies for incentivizing and celebrating team goals. Skye shares insights on supporting and empowering team members, setting personal goals, and fostering a positive work environment through retreats and bonding activities. She also highlights the use of personality profiling for improved team dynamics and emphasizes the value of expressing appreciation within the salon. Skye concludes by outlining her future goals, including training emerging stylists and expanding services through a new side hustle.

Takeaways

Starting and expanding a salon comes with challenges, but with perseverance and a focus on personal growth, it is possible to overcome them.

Maintaining a positive team culture is crucial for the success of a salon. Regular communication, goal-setting, and celebrating achievements can help foster a supportive and motivated team.

When team members choose to leave, it is important to focus on gratitude for the contributions they made and the lessons learned. It is also an opportunity to rebuild and create a stronger team.

Incentivizing and celebrating team goals can be done in various ways, such as offering rewards or experiences that align with individual preferences and aspirations.

Chapters

00:00 Introduction and Background

02:04 Starting a Salon and Overcoming Challenges

05:21 Challenges of Starting Out and Overcoming Them

08:47 Expanding to a Bigger Salon

13:48 Opening a New Salon and Dealing with Challenges

17:29 Losing Team Members and Rebuilding the Salon

25:08 Importance of Team Culture and Personal Growth

31:46 Dealing with Team Members Leaving and Moving Forward

36:02 Maintaining a Positive Team Culture

40:31 Incentivizing and Celebrating Team Goals

41:33 Supporting and Empowering Team Members

42:02 Setting Personal Goals

44:12 Team Retreats and Bonding Activities

45:17 Personality Profiling for Team Dynamics

48:52 Creating Vision Boards

51:45 Expressing Appreciation and Gratitude

54:28 Focus on Training and Developing Emerging Stylists

59:57 Expanding Services and Starting a Side Hustle

01:02:16 Rebuilding and Solidifying the Salon's Vision

Links

Skye's Instagram: https://www.instagram.com/hairbyskye.avaia/?hl=en

Avaia Hair Instagram: https://www.instagram.com/avaiahair/?hl=en

Avaia Hair: https://www.avaiahair.com/

My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en

The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/

The Nest Hair Boutique: https://thenesthairboutique.com.au/

Charlii: https://www.charlii.com.au/

In this episode, Charlie shares insights from her visit to a leading salon in Australia and how it influenced her business strategies. She emphasizes the importance of seeking help and learning from others while putting ego aside. Charlie discusses boosting salon reputation through Google presence and reviews, utilizing communication tools like Slack, and having regular meetings to improve retail sales. She stresses the significance of a strong brand and consistent messaging. Additionally, Charlie talks about instilling good habits in apprentices, implementing quarter head packages, and using colour weighing systems to reduce wastage. And the importance of financial management and how her digital tools can be a valuable asset in your salon business.

Takeaways

Put ego aside and seek help and learning from others.

Focus on improving Google presence and getting more reviews to boost reputation.

Utilise effective communication tools like Slack to keep the team updated.

Have regular meetings with reps and techs to improve retail sales.

Maintain a strong brand and consistent messaging throughout the team. Instilling good habits in apprentices and emerging team members is crucial for their future success in the salon industry.

Implementing quarter head packages can help increase average spend and provide an entry point for new clients.

Using a colour weighing system like Vish can reduce colour wastage and improve efficiency in the salon.

Understanding and managing the financial aspects of a salon business, such as break-even points, pricing structures, and profit margins, is essential for long-term success.

The BizTool Boutique program offers tools and spreadsheets to help salon owners scale their businesses and manage finances effectively.

Chapters

00:00 Introduction and Setting the Scene

03:06 The Importance of Seeking Help and Learning from Others

06:25 Making Changes in Business

09:42 Using Two Systems for Salon Operations

13:04 Incentivizing and Motivating the Team

16:20 Maximizing the Day and Setting Targets

21:34 Using Reps and Techs to Boost Retail Sales

22:04 Addressing Underperforming Team Members

25:50 Introducing Quarter Head Packages

28:27 Using Technology to Optimize Color Usage

33:14 Introducing the BizTool Boutique Program

42:06 Using Amex for Business Expenses

43:58 Upcoming Podcast Episode with Charlene

Links

My Course: https://www.thebiztoolboutique.com.au/

Instagram: https://www.instagram.com/charlii_thenesthairboutique/

Tiktok: https://www.tiktok.com/@thesalonrebel?lang=en

Summary:

In this conversation, Charlie talks with Meghan, the CEO of PlushLocks, who shares her journey as a salon owner and the strategies she has implemented to build and manage a successful team. They touch upon the importance of regulation and standards, finding clarity in business focus, sharing knowledge and tools for success, learning from mistakes, and setting up for success. Meghan also announces the launch of her course and other education options.

Buckle up this is a long one!

Find Meghan:

Plushlocks Salon https://www.instagram.com/plushlocks_thesalon/

Plushlocks Extensions https://www.instagram.com/plushlocks/

Plushlocks Education https://stan.store/PlushlocksCEO

Personal https://www.instagram.com/meghanhayden_/

Chapters:

00:00 Introduction and Background

03:08 Building and Managing a Team

08:04 Implementing Profit Sharing

09:23 Organizational Systems and Tools

11:42 Delegating and Outsourcing

13:44 Career Journey and Transition

15:45 Working in Different Salon Environments

17:22 The Importance of Business Skills

18:10 Implementing Commission and Profit Sharing

19:27 Benefits of Profit Sharing

21:26 Finding the Right Team Members

23:48 Balancing Work and Personal Life

26:05 Overcoming Challenges and Learning from Mistakes

28:11 Building and Developing Apprentices

30:47 Salon Fit-Out and Hiring an Interior Designer

37:30 Struggles and Lessons Learned

42:20 Maintaining a Strong Business Mindset

43:22 The Importance of Relationships and Resilience

45:57 Dealing with Unexpected Challenges

47:33 The Financial Impact of Losing Team Members

48:19 Diversifying Revenue Streams

49:14 The Challenges of Communication

50:10 Misunderstandings and Miscommunication

51:23 The Importance of Clear Communication

52:09 Understanding Different Perspectives

53:02 The Challenges of Dealing with People

54:51 Creating a Supportive Team Environment

56:19 Setting Up for a Successful Day

57:57 The Importance of Being Prepared

58:45 Creating a Positive Client Experience

59:30 The Benefits of Regular Appraisals

01:00:47 Setting Goals and Prioritizing

01:02:31 Launching a Membership Program

01:04:37 Expanding Business Opportunities

01:09:14 Creating a Comprehensive Program

01:15:28 The Value of Sharing Knowledge

01:18:26 The Importance of Multiple Revenue Streams

01:23:06 Raising the Standard in the Industry

01:25:05 The Importance of Regulation and Standards

01:25:31 Finding Clarity in Business Focus

01:26:11 Sharing Knowledge and Tools for Success

01:27:08 Learning from Mistakes and Setting Up for Success

01:27:34 Course Launch and Education Options

Summary

In this episode, Charlie and Amber discuss team management and share their experiences and insights. They talk about the challenges of finding the right team members and the importance of setting high standards and red flags to look out for during the hiring process. They also discuss the dynamics of being a boss and whether they would want to work for themselves. Additionally, they share their personal experiences of being fired and firing long-term employees, highlighting the importance of addressing issues and having open conversations. In this episode, Charlie and Amber discuss various challenges that salon owners may face when it comes to managing their team. They provide insights and strategies for navigating difficult conversations with employees, addressing hygiene issues, dealing with negative staff members, and managing jealousy and standoffishness as the team grows.

Chapters

00:00 Introduction and Team Management Struggles

06:21 Finding the Right Team Members

15:07 Would You Like to Have Yourself as a Boss?

35:02 Navigating Difficult Conversations with Employees

36:15 Staff Having Their Own Instagram Pages

40:54 Addressing Hygiene Issues with Employees

44:07 Dealing with Negative Staff Members

50:54 Managing Jealousy and Standoffishness as the Team Grows

Summary

In this conversation, Charlii interviews Nikki, multi franchise salon owner. They discuss the importance of recommending retail products to clients and the rebranding of Nikki's Hairhouse salons. Nikki shares her journey from dropping out of high school to becoming a successful business owner. They also touch on imposter syndrome and the power of authenticity in leadership and sales.

Chapters

00:00 Introduction and Small Talk

01:58 Introduction to Nikki and Her Salon Business

03:01 Rebranding and Focus on Retail

04:06 Hairhouse Warehouse Origins

05:18 Importance of Recommending Retail Products

06:09 Missed Opportunities in Recommending Home Hair Care

07:06 The Industry Standard for Retail Sales in Salons

08:17 Taking Over a Non-Performing Salon

10:13 Nikki's Background and Journey to Salon Ownership

13:25 The Importance of Authenticity in Leadership

17:10 Overcoming Fear and Taking Risks

19:13 Imposter Syndrome and Being Authentic

22:07 Transitioning from Employee to Business Owner

25:07 The Journey to Authenticity and Growth

28:00 The Power of Speaking from the Heart

30:20 Being Authentic in Leadership and Sales

32:23 The Importance of Honesty in Sales Interactions

33:39 Managing Time and Boundaries

35:32 Biggest Financial Mistake and Lessons Learned

38:41 Best Money Decision and Impact on Profitability

43:04 Managing Multiple Businesses and Delegating

50:04 Regulating Emotions and Mental Health Challenges

54:02 Challenges of Managing a Business from Afar

59:16 The Emotional Toll of Being a Salon Owner

01:04:59 Preparing for the Unexpected: If I Die Handbook

01:08:30 Exploring the Use of AI in the Business

01:09:11 Implementing Policies and Procedures

01:10:12 Cost of Employment Hero

01:10:51 Integration with Xero

01:11:10 Using AI in Business

01:12:15 The Benefits and Limitations of AI

01:13:35 Advice for Starting a Franchise

01:14:26 Understanding Business Metrics

01:15:25 Passion and Dedication in Business

01:16:02 The Challenges of Managing Multiple Projects

01:17:08 Embracing Imperfections in Business

01:18:24 The Creative Mindset in Entrepreneurship

01:19:28 The Time Constraints of Entrepreneurship

01:20:41 The Importance of Collaboration and Delegation

01:23:12 The Unique Business Model of Hairhouse

01:25:25 Creating Standard Operating Procedures

01:26:17 Incentivizing and Motivating the Team

01:28:56 Avoiding Double Dipping in Service Commissions

01:30:44 The Importance of Packaging Services

In this episode, Charlie discusses her profit share system and profitable pricing. She addresses common questions and misconceptions about profit share and explains how it can be used to motivate and retain employees. Charlie also introduces her program, which provides tools and spreadsheets to help salon owners manage their numbers and implement profit share. The program includes modules on break evens, profit share and KPIs, pricing for profit, and team training.

Profit share can be a powerful tool for motivating and retaining employees in the salon industry.

Having a clear understanding of break evens and pricing for profit is essential for running a profitable salon business.

Transparency and communication with the team about profit share and financial goals can help create a positive and motivated work environment.

Using tools and spreadsheets can simplify the process of managing numbers and implementing profit share in a salon business.

Chapters

00:00Introduction to Profit Share and Profitable Pricing

03:00Module 1: Break Evens

10:07Module 2: Profit Share and KPIs

19:47Module 3: Pricing for Profit

24:31Module 4: Team Training

29:36Conclusion

In this podcast, Charlii and Mikki have a candid conversation about various aspects of running a salon business. Mikki shares her journey of starting Paloma Rhone in Brisbane, including the inspiration behind the name and how her brand evolved over time. The two dive into Mikki's social media strategy and its impact on her business, discussing how engaging with the audience played a crucial role in brand growth.

Mikki and Charlie open up about their biggest individual financial mistakes and the valuable lessons they have learned about money management in the salon industry. Their discussion goes further into strategies implemented to increase profit margins, touching on topics like time management, utilizing apprentices, introducing profit sharing, and managing salary expectations within the team.

Throughout their chat, they explore the challenges and rewards of salon ownership, emphasizing effective communication and managing expectations to maintain a healthy workplace culture. Mikki's experience with the Standout Salon Academy, an online course for salon owners, is also a part of the conversation, shedding light on valuable resources for fellow entrepreneurs.

In essence, Charlii and Mikki talk shop about the ups and downs of entrepreneurship, the power of social media in business growth, the importance of financial acumen, and the intricacies of salon management

Find Mikki

Insta https://www.instagram.com/mikkiauld_hair/

Her Poddy Insta https://www.instagram.com/themaneedit/

Mikki's Standout Salon Academy https://www.mikkiauld.com/standout-salon-academy

Chapters

00:00 Starting Paloma Rhone

03:20 Building the Salon

08:12 Creating a Social Media Strategy

11:00 Lessons Learned About Money

27:00 Biggest Financial Mistake

37:01 Increasing Profit Margin

39:32 Time Management and Efficiency

41:49 Utilizing Apprentices and Supporting the Team

43:38 Implementing Profit Share

48:05 Managing Salary Expectations

50:47 Challenges of Salon Ownership

55:08 Effective Communication and Managing Expectations

01:19:15 Distractions at Home

01:20:07 Challenges of Recording at Home

01:21:27 Standout Salon Academy

01:22:55 Impact of Podcasting

01:24:33 Solo Podcasting

01:26:12 Improvement in Speaking Skills

01:27:41 Overcoming Perfectionism

01:29:05 Conclusion

Summary

In this episode, Charlie shares her personal journey of dealing with trauma and its impact on her business. She opens up about the challenges of grieving for her parents whilst being overseas, the loss of empathy she experienced, and the struggles of leadership during difficult times. Charlii contemplates selling her business but ultimately decides to rebuild and restructure her team. She emphasizes the importance of open conversations about the hardships of entrepreneurship and the need for a supportive community. Charlii encourages listeners to share their stories and offers her support.

Takeaways

Personal trauma can have a significant impact on business owners, affecting their emotional well-being and ability to lead.

It is important to prioritize self-care and take time off when dealing with personal challenges.

The loss of team members can be devastating, but it also presents an opportunity to rebuild and make necessary changes.

Open and honest conversations about the hardships of entrepreneurship are crucial for creating a supportive community.

Sharing personal stories and supporting one another can help business owners navigate difficult times and find strength in their journey.

Chapters

00:00 Introduction and Purpose of the Podcast

02:23 Personal Trauma and Its Impact on Business

05:09 Caring for Parents and the Emotional Toll

06:21 Loss of Empathy and Struggles with Leadership

08:17 Realizing the Impact of Personal Trauma on Others

09:13 Taking Time Off and the Challenges of Rebuilding

11:23 Renovating a Family Member's House and Strained Relationships

15:15 Returning to Work and Emotional Challenges

18:02 Contemplating Selling the Business

20:18 Devastation of Team Members Leaving

22:08 Finding Motivation to Continue and Restructuring the Team

25:27 Deciding Not to Sell and Developing a System for Success

31:06 Creating a Supportive Community and Open Conversations

36:55 Encouraging Others to Share Their Stories

38:36 Closing Remarks and Gratitude

Join Charlie as she shares her unfiltered and unexpected journey from the beginning of her career to successful salon owner in Australia.

Welcome to our podcast where we dive into the dynamic world of hairdressing. In this episode, our guest Charlii, a seasoned salon owner, shares her journey from Canada to establishing her own successful salon in Australia.

**Find Me Online**

- Follow me on Instagram: @Charlii_thenesthairboutique

- Check out my TikTok: @TheSalonRebel

- Explore my business websites:

-Profitable pricing and profit sharing TheBizToolBoutique.com.au

- Salon- thenesthairboutique.com.au

- Ecomm- Charlii.com.au

Summary

In this episode, Charlii discusses the challenges of finding and hiring team members for a salon. She emphasises the importance of understanding and knowing your core values as a business owner and for your team. Charlii provides insights into the hiring process, including the importance of personalised resumes and red flags to look for. She also shares her approach to interviews, onboarding, and the use of profit share to incentivise and retain team members. Charlii highlights the significance of effective communication and tough conversations in building a strong team.

Takeaways

Understand and know your core values as a business owner and for your team.

Personalised resumes and look for red flags during the hiring process.

Conduct interviews to assess attitude and openness to learning.

Implement a trial period and shadowing to evaluate new hires.

Create a supportive and communicative environment within the team.

Consider implementing a profit share system to incentivise and retain team members.

Chapters

00:00 Introduction and the challenge of finding team members

02:02 Understanding and knowing your core values

03:10 Identifying core values and making decisions

05:24 The importance of resumes and personalisation

08:09 Red flags to look for in resumes

09:37 The initial phone call and interview process

10:59 Assessing attitude and personal presentation

13:29 Using social media to evaluate candidates

14:20 The importance of hiring someone you would want to have dinner with

17:28 Asking curveball questions to assess attitude and openness to learning

19:45 The trial period and the importance of shadowing

21:59 Getting feedback from the team on new hires

23:58 The onboarding process and one-on-one training

24:59 The double consult process for new hires

27:38 The importance of teamwork and support

29:45 The importance of communication and tough conversations

32:25 Implementing a profit share system

39:28 The importance of transparency and communication around money

45:23 The importance of communication and support in the team

53:32 Being a supportive leader and creating a safe space for employees

54:32 Conclusion and call for feedback