Summary

In this conversation, Charlii interviews Nikki, multi franchise salon owner. They discuss the importance of recommending retail products to clients and the rebranding of Nikki's Hairhouse salons. Nikki shares her journey from dropping out of high school to becoming a successful business owner. They also touch on imposter syndrome and the power of authenticity in leadership and sales.

Chapters

00:00 Introduction and Small Talk

01:58 Introduction to Nikki and Her Salon Business

03:01 Rebranding and Focus on Retail

04:06 Hairhouse Warehouse Origins

05:18 Importance of Recommending Retail Products

06:09 Missed Opportunities in Recommending Home Hair Care

07:06 The Industry Standard for Retail Sales in Salons

08:17 Taking Over a Non-Performing Salon

10:13 Nikki's Background and Journey to Salon Ownership

13:25 The Importance of Authenticity in Leadership

17:10 Overcoming Fear and Taking Risks

19:13 Imposter Syndrome and Being Authentic

22:07 Transitioning from Employee to Business Owner

25:07 The Journey to Authenticity and Growth

28:00 The Power of Speaking from the Heart

30:20 Being Authentic in Leadership and Sales

32:23 The Importance of Honesty in Sales Interactions

33:39 Managing Time and Boundaries

35:32 Biggest Financial Mistake and Lessons Learned

38:41 Best Money Decision and Impact on Profitability

43:04 Managing Multiple Businesses and Delegating

50:04 Regulating Emotions and Mental Health Challenges

54:02 Challenges of Managing a Business from Afar

59:16 The Emotional Toll of Being a Salon Owner

01:04:59 Preparing for the Unexpected: If I Die Handbook

01:08:30 Exploring the Use of AI in the Business

01:09:11 Implementing Policies and Procedures

01:10:12 Cost of Employment Hero

01:10:51 Integration with Xero

01:11:10 Using AI in Business

01:12:15 The Benefits and Limitations of AI

01:13:35 Advice for Starting a Franchise

01:14:26 Understanding Business Metrics

01:15:25 Passion and Dedication in Business

01:16:02 The Challenges of Managing Multiple Projects

01:17:08 Embracing Imperfections in Business

01:18:24 The Creative Mindset in Entrepreneurship

01:19:28 The Time Constraints of Entrepreneurship

01:20:41 The Importance of Collaboration and Delegation

01:23:12 The Unique Business Model of Hairhouse

01:25:25 Creating Standard Operating Procedures

01:26:17 Incentivizing and Motivating the Team

01:28:56 Avoiding Double Dipping in Service Commissions

01:30:44 The Importance of Packaging Services

In this episode, Charlie discusses her profit share system and profitable pricing. She addresses common questions and misconceptions about profit share and explains how it can be used to motivate and retain employees. Charlie also introduces her program, which provides tools and spreadsheets to help salon owners manage their numbers and implement profit share. The program includes modules on break evens, profit share and KPIs, pricing for profit, and team training.

Profit share can be a powerful tool for motivating and retaining employees in the salon industry.

Having a clear understanding of break evens and pricing for profit is essential for running a profitable salon business.

Transparency and communication with the team about profit share and financial goals can help create a positive and motivated work environment.

Using tools and spreadsheets can simplify the process of managing numbers and implementing profit share in a salon business.

Chapters

00:00Introduction to Profit Share and Profitable Pricing

03:00Module 1: Break Evens

10:07Module 2: Profit Share and KPIs

19:47Module 3: Pricing for Profit

24:31Module 4: Team Training

29:36Conclusion

In this podcast, Charlii and Mikki have a candid conversation about various aspects of running a salon business. Mikki shares her journey of starting Paloma Rhone in Brisbane, including the inspiration behind the name and how her brand evolved over time. The two dive into Mikki's social media strategy and its impact on her business, discussing how engaging with the audience played a crucial role in brand growth.

Mikki and Charlie open up about their biggest individual financial mistakes and the valuable lessons they have learned about money management in the salon industry. Their discussion goes further into strategies implemented to increase profit margins, touching on topics like time management, utilizing apprentices, introducing profit sharing, and managing salary expectations within the team.

Throughout their chat, they explore the challenges and rewards of salon ownership, emphasizing effective communication and managing expectations to maintain a healthy workplace culture. Mikki's experience with the Standout Salon Academy, an online course for salon owners, is also a part of the conversation, shedding light on valuable resources for fellow entrepreneurs.

In essence, Charlii and Mikki talk shop about the ups and downs of entrepreneurship, the power of social media in business growth, the importance of financial acumen, and the intricacies of salon management

Find Mikki

Insta https://www.instagram.com/mikkiauld_hair/

Her Poddy Insta https://www.instagram.com/themaneedit/

Mikki's Standout Salon Academy https://www.mikkiauld.com/standout-salon-academy

Chapters

00:00 Starting Paloma Rhone

03:20 Building the Salon

08:12 Creating a Social Media Strategy

11:00 Lessons Learned About Money

27:00 Biggest Financial Mistake

37:01 Increasing Profit Margin

39:32 Time Management and Efficiency

41:49 Utilizing Apprentices and Supporting the Team

43:38 Implementing Profit Share

48:05 Managing Salary Expectations

50:47 Challenges of Salon Ownership

55:08 Effective Communication and Managing Expectations

01:19:15 Distractions at Home

01:20:07 Challenges of Recording at Home

01:21:27 Standout Salon Academy

01:22:55 Impact of Podcasting

01:24:33 Solo Podcasting

01:26:12 Improvement in Speaking Skills

01:27:41 Overcoming Perfectionism

01:29:05 Conclusion

Summary

In this episode, Charlie shares her personal journey of dealing with trauma and its impact on her business. She opens up about the challenges of grieving for her parents whilst being overseas, the loss of empathy she experienced, and the struggles of leadership during difficult times. Charlii contemplates selling her business but ultimately decides to rebuild and restructure her team. She emphasizes the importance of open conversations about the hardships of entrepreneurship and the need for a supportive community. Charlii encourages listeners to share their stories and offers her support.

Takeaways

Personal trauma can have a significant impact on business owners, affecting their emotional well-being and ability to lead.

It is important to prioritize self-care and take time off when dealing with personal challenges.

The loss of team members can be devastating, but it also presents an opportunity to rebuild and make necessary changes.

Open and honest conversations about the hardships of entrepreneurship are crucial for creating a supportive community.

Sharing personal stories and supporting one another can help business owners navigate difficult times and find strength in their journey.

Chapters

00:00 Introduction and Purpose of the Podcast

02:23 Personal Trauma and Its Impact on Business

05:09 Caring for Parents and the Emotional Toll

06:21 Loss of Empathy and Struggles with Leadership

08:17 Realizing the Impact of Personal Trauma on Others

09:13 Taking Time Off and the Challenges of Rebuilding

11:23 Renovating a Family Member's House and Strained Relationships

15:15 Returning to Work and Emotional Challenges

18:02 Contemplating Selling the Business

20:18 Devastation of Team Members Leaving

22:08 Finding Motivation to Continue and Restructuring the Team

25:27 Deciding Not to Sell and Developing a System for Success

31:06 Creating a Supportive Community and Open Conversations

36:55 Encouraging Others to Share Their Stories

38:36 Closing Remarks and Gratitude

Join Charlie as she shares her unfiltered and unexpected journey from the beginning of her career to successful salon owner in Australia.

Welcome to our podcast where we dive into the dynamic world of hairdressing. In this episode, our guest Charlii, a seasoned salon owner, shares her journey from Canada to establishing her own successful salon in Australia.

**Find Me Online**

- Follow me on Instagram: @Charlii_thenesthairboutique

- Check out my TikTok: @TheSalonRebel

- Explore my business websites:

-Profitable pricing and profit sharing TheBizToolBoutique.com.au

- Salon- thenesthairboutique.com.au

- Ecomm- Charlii.com.au

Summary

In this episode, Charlii discusses the challenges of finding and hiring team members for a salon. She emphasises the importance of understanding and knowing your core values as a business owner and for your team. Charlii provides insights into the hiring process, including the importance of personalised resumes and red flags to look for. She also shares her approach to interviews, onboarding, and the use of profit share to incentivise and retain team members. Charlii highlights the significance of effective communication and tough conversations in building a strong team.

Takeaways

Understand and know your core values as a business owner and for your team.

Personalised resumes and look for red flags during the hiring process.

Conduct interviews to assess attitude and openness to learning.

Implement a trial period and shadowing to evaluate new hires.

Create a supportive and communicative environment within the team.

Consider implementing a profit share system to incentivise and retain team members.

Chapters

00:00 Introduction and the challenge of finding team members

02:02 Understanding and knowing your core values

03:10 Identifying core values and making decisions

05:24 The importance of resumes and personalisation

08:09 Red flags to look for in resumes

09:37 The initial phone call and interview process

10:59 Assessing attitude and personal presentation

13:29 Using social media to evaluate candidates

14:20 The importance of hiring someone you would want to have dinner with

17:28 Asking curveball questions to assess attitude and openness to learning

19:45 The trial period and the importance of shadowing

21:59 Getting feedback from the team on new hires

23:58 The onboarding process and one-on-one training

24:59 The double consult process for new hires

27:38 The importance of teamwork and support

29:45 The importance of communication and tough conversations

32:25 Implementing a profit share system

39:28 The importance of transparency and communication around money

45:23 The importance of communication and support in the team

53:32 Being a supportive leader and creating a safe space for employees

54:32 Conclusion and call for feedback

**Find Me Online**

- Follow me on Instagram: @Charlii_thenesthairboutique

- Check out my TikTok: @TheSalonRebel

- Explore my business websites:

- TheBizToolBoutique.com.au

- thenesthairboutique.com.au

- Charlii.com.au

**Summary: Overcoming Challenges and Embracing Opportunities in Salon Management**

Charlii delves into the intricacies of salon management, discussing the challenges faced and opportunities seized in her career. She talks about adapting to different salon environments and the significance of creating a welcoming atmosphere for clients.

**Takeaways for Salon Owners**

- **Understanding the Growth Process**: Learn how Charlii expanded her salon, finding larger locations and hiring a skilled team.

- **E-commerce as a Side Hustle**: Discover the benefits of starting an e-commerce brand alongside your salon business.

- **Leveraging Digital Tools**: The Biz Tool Boutique offers digital resources to streamline salon operations.

- **Key to Multiple Ventures**: Charlie emphasizes the importance of delegation and productivity in managing various business aspects.

- **Simplification and Practicality**: Focusing on practicality in business operations can significantly boost your salon's efficiency and success.

**Chapters**

- 00:00 Introduction and Purpose of the Podcast

- 03:07 Background and Journey in the Hairdressing Industry

- 13:45 Experiences and Challenges in Different Salons

- 21:56 Moving to Australia and Starting a Salon

- 30:04 Opening The Nest and Creating a Unique Client Experience

- [More Chapters...]

**Engaging with the Hair Salon Community**

Charlie is excited about the future and eager to connect with like-minded individuals in the hairdressing industry. Share your thoughts and experiences in the comments, and let's build a community of innovative Rebel salon owners.