The Salonology Show

Welcome back to another exciting Q&A edition of The Salonology Show, where once again YOU get to decide which tough topics we tackle!

If you’re looking to boost your upsells, make the most of the sunk cost of bringing people through the door and beat the fear around asking clients about them, then do not miss this episode…

Thanks to questions from our fabulous listeners Michaela, Julie, Chelle and Kerry, we also dive into how to keep the VAT man happy, the best business decisions we’ve ever made, and who would show up to our dream dinner party!

To have your questions featured on future episodes, send them in to our lovely Head of Customer Happiness, Anna, at [email protected].

This episode of The Salonology Show covers:

• How to survive the clutches of VAT and the dreaded tax man
• Encouraging your team to make more upsells
• The best business decisions we’ve made, and how you can do the same
• Our dream guest list for a dinner party

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/

Whether it’s attracting staff or winning clients, your vibe attracts your tribe so whatever you do… Don’t. Be. Boring.

Once again we’ve called upon our trusty Salonology tribe for their burning questions and need-to-knows, from combatting a concerning lull in job applications to using old-school marketing in the modern world, and why doing something different can help you with sales and staff alike!

Rounding off today’s Salonology Show we have the perfect question dissecting our business acumen and personal lives: What business superpowers do we have, and what fictional superpowers do we wish we had?

This episode of The Salonology Show covers:

• How to attract new staff when people start job-hunting again
• Can old school marketing make a splash in modern society?
• Pulling away from the business for non-negotiable personal time
• Our business superpowers, and which ‘proper’ superpowers we would pick

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/

If you’re listening to this podcast, the chances are high that you’re a current or budding business owner. Remember - that means you set the rules on how much you engage with your business!

The response to our first unscripted Q&A sessions was fantastic, and we’ve had plenty of questions this week on how one can step away from their business to enjoy more time apart from it, and just how much you should oversee those to whom you delegate.

From the sensible to the absurd, if you want your questions to be answered on a future episode of The Salonology Show then send them in to the wonderful [email protected] and help us to make more of the show that you want to hear!

This episode of The Salonology Show covers:

• How to scale back your involvement in your salon guilt-free
• Ryan & Hollie’s biggest salon owner sins
• Owner vs manager roles, and how much you should oversee tasks you’ve delegated
• Which actors might play Ryan & Hollie in a film about their lives

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/

Where do we see the future of our industry? How do we keep a work-life balance when we do both together? What’s the most expensive bottle of prosecco we’ve ever had the pleasure of consuming?! We’re tackling only the toughest topics sent in by YOU, our lovely listeners!

Answering questions blind and unscripted this week, we ponder which exciting new directions that the beauty industry may be heading in - from the ever-growing eco-friendly focus to new trends in treatments.

This episode of The Salonology Show covers:

• The new directions we see the beauty industry heading in
• Tweaking your work-life balance when you work with your partner
• Our favourite holiday destinations
• The most expensive prosecco we’ve ever consumed

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/

Welcome back to The Salonology Show - but not quite as you know it...

We are unbelievably pumped to share with you all the first episode of our BRAND NEW FORMAT! We’ve swapped out OUR script for YOUR questions, as we offer our blind takes on the hot topics you want to hear from us. 

Kicking things off in style, we chip in with our two cents on the UK vs US marketing style debate, our holy trinity of rules for a happy life, and consider our lives in the alternate universe where money is no object - so nothing too dramatic…

This episode of The Salonology Show covers:

• Marketing the right message, to the right audience, in the right way
• Key differences in UK vs US marketing
• Our 3 golden rules for a happy life
• How we’d spend our lives if money were no object

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links & references at: https://salonology.uk/podcasts/

As we come towards the end of the current format of The Salonology Show, it seems like the perfect time to look back on the biggest lessons that we’ve taken from life post-2020... 

Whether it’s keeping your head up in the face of adversity, or using your power as a salon owner to include family time in your weekly routine, now is the perfect time to make a change for business, or your personal life! 

This episode of The Salonology Show covers:

• Our personal takeaways from the past year
• Setting yourself up with a contingency plan
• Staying positive in the face of tough times
• Shifting your work-life balance to accommodate what you want
• Ryan’s ire towards people who go in on other businesses unnecessarily
• How YOU can get involved in future episodes!

Don’t forget that next episode is the start of our exciting new format, and WE NEED YOUR HELP! We’ll be answering your questions blind and unscripted, so if you want to hear our take on your biggest issues and toughest topics then send them through to [email protected]!

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/
Join Salonology Superstars: https://www.facebook.com/groups/salonology

Get in touch: [email protected]

Our industry is one of senses - to see, touch, and smell a product is to experience it in such a way that is otherwise impossible to convey. With that in mind, and in light of the past year of restrictions, this year’s Olympia Beauty live show promises to be nothing short of a monumental event for our industry!

In light of our recent announcement - a partnership to run the Salon & Spa Owners’ Club - we speak to the wonderful Ian Archbold who, since 2004, has been Show Director for Olympia beauty. 

Get the lowdown on what to expect from the beauty industry event of the year, what makes this year’s show so special, and how you can register to be one of the lucky attendees of our part of the show!

This episode of The Salonology Show covers:

• The remarkable, 17 year growth of Olympia Beauty
• Shifting the show’s focus to represent smaller brands even better
• Addressing the increasing need for sustainable beauty products
• Introducing new, more engaging formats to the show
• A sneak peek at our Salon & Spa Owners’ Club portion of Olympia Beauty 2021, and how to register

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/
Join Salonology Superstars: https://www.facebook.com/groups/salonology

Get in touch: [email protected]

We all want to give every client a 5 star experience, so what happens when you spot a review that’s critical about their experience with you?

Every business faces negative reviews at some point in its lifespan, so learning to respond in a way that can keep everyone smiling, from friends and family to staff and salon-goers alike!

Join us for this uplifting instalment of The Salonology Show, packed with advice for turning pessimism into positive vibes, and maybe even converting one bad review into a keen advocate for your salon...

This episode of The Salonology Show covers:

• Tackling unfairly negative reviews of your business
• Resolving issues with clients who don’t enjoy your service
• Surrounding yourself with ‘cheerleaders’ not ‘naysayers’
• Encouraging staff who may be struggling to stay optimistic
• Ryan’s Rant on unnecessarily negative social media posting

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/
Join Salonology Superstars: https://www.facebook.com/groups/salonology

Get in touch: [email protected]

With the heart of a lion and the hair to match, Tom Chapman is a truly inspirational beacon in our industry, leading a focus on mental health and performing life-saving charity work. 

Not only is this industry icon eliminating a much needed stigma, but he’s an award-winning barber, speaker, author, international speaker, and even has a movie on Amazon Prime Video.

In this episode of The Salonology Show, Tom goes into detail about the incredible initiatives that are helping to link their patrons with much needed resources, their fundraising events such as The Lions Roar Run, and their ambitious expansion plans.

From this episode, we're aiming to raise £10,000 for The Lions Barber Collective and want to enlist as many of the tribe as possible! To donate, follow the link to our JustGiving page: https://www.justgiving.com/team/teamsalonology

Content Warning: This episode does discuss the sensitive subject of suicide, raising awareness for the resources available for those in need. For resources on The Lions Barber Collective, visit www.thelionsbarbercollective.com, or for immediate support call Samaritans on 116 123.

This episode of The Salonology Show covers:

• The touching story behind the start of Tom’s journey
• Breaking down the stigma around talking about mental health
• What makes barbers the ideal touchpoint for mental support
• How telling stories in a positive light can save lives
• The Lions Barber Collective’s plans to expand the charity’s reach

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Last month we made inroads on demystifying Facebook and how to perfect your posting on the platform. This month we set our sights on Instagram, the powerful tool that promises to forge lasting bonds, and by now we all know what bonds build…businesses!

On top of making connections with potential clients and other businesses, we have 6 of the BIGGEST names in our bountiful Instagram friends list, with a combined following pushing half a MILLION, sharing their #1 top tips for upping your Instagram game!

For anyone looking to increase the quantity, or even more importantly the quality, of their Instagram interactions, this episode is not to be missed...

This episode of The Salonology Show covers:

• 6 incredible instagram personalities’ #1 top tips
• How to make bonds on instagram
• Finding the balance between grid posts, stories and reels
• Connecting clients to your team through your social media presence
• Ryan’s ire towards businesses that don’t respond to quote inquiries

This episode of The Salonology Show is sponsored by Timely. Get 50% off for 3 months with discount code SALONOLOGY https://www.gettimely.com/gb/

Links and references at: https://salonology.uk/podcasts/
Join Salonology Superstars: https://www.facebook.com/groups/salonology

Get in touch: [email protected]