The Sam + Jo VA Show

Be careful not to burn bridges with soon-to-be ex clients.

Ending client relationships badly means best case scenario you don’t get any referrals – and worse case you have someone out there bad mouthing you whenever outsourcing is brought up in conversation.

It's simply not worth the risk ... or the drama.

Sometimes we just have to suck up our real feelings about clients and their behaviour for the greater good.

In this episode you’ll learn:

• Why burning bridges is shortsighted.
• How one bad experience will follow you around for years.
• How to end relationships ‘above the line’.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo

We say farewell to clients for a number of reasons … some good (they’ve outgrown us) and some bad (you're not a great fit).

But no matter the reason for saying adios, there is a serious of steps you need to take in order to off-board your client successfully and professionally.

In this episode you’ll learn:

• Whether or not you should stick to your notice period.
• What you’ll need to hand back on your last day.
• What to do if your client is leaving on bad terms.
• When to provide a refund.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam + Jo xoxo

The Queen of selling with confidence Natalie Tolhopf is the perfect guest for us to learn the tips and tricks to finding your secret sauce, ditching the self-doubt and finding the confidence to finally stop chasing ALL the shiny objects out there hoping that something will stick when it comes to selling your services and growing your biz.

In this episode you’ll learn:·       

• How to get comfortable with selling yourself.
• Why you need to be deliberately repelling clients.
• How introverts can put themselves out there.
• What your secret sauce is.

Natalie Tolhopf

Business coach, Author, Podcaster, Speaker and staunch supporter of our VA community, Natalie Tolhopf teaches women in business how to drop the self-sabotage and take consistent imperfect action to sell with confidence and grow their businesses!

Nat’s Coaching & Book:

The Confidence Collection: Get the tools and the clarity that you need to hit the next level in your biz.

Allergic To Perfect: How to ditch your doubt and take imperfect action to grow your biz

Connect with Nat:

Website

LinkedIn

Facebook

YouTube

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam + Jo xoxo

Looking to gain credibility and add legitimacy to your VA biz?

Desperate to appear page one of Google and get thousands of eyes on your business?

Working hard to improve your website’s SEO?

These are all reasons to get yourself featured on a high ranking online directory.

A legitimate online directory listing can get countless eyes on your business each month, but it’s up to YOU to make your first impression count.

In this episode you’ll learn:·        

• Why online directory listings improve your SEO.
• How to make the best first impression thanks to a well thought out directory listing.
• Why all your directory listings shouldn’t be the same.

Check out the NZ VA Online Directory here. 

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam + Jo xoxo

When it comes to following up new leads after a sales call or consultation the majority of virtual assistants we speak to give up after only 1 attempt.

Well-paying, regular clients are literally slipping through your fingers due to not following up at all, or not enough.

What a waste!

Given 80% of sales take 5 follow up calls or emails we’d put money on the fact there is at least 1 follow-up call you could be making right now!

In this episode you’ll learn:

• Why having a follow-up process in place will put you ahead of the pack.
• How to follow up persistently without being a nuisance.
• Which communication channels are the best to use when following-up a new lead.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo

Looking for a lucky break in your virtual assistant biz?

Newsflash! 

All those VAs out there running profitable businesses, bringing in clients they love working with and providing services that fill them with joy are NOT successful because of luck.

Do the work. Put in the time. Learn the skills. Step out of your comfort zone.

Because luck has NOTHING to do with it.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo 

Did you know it costs approximately five times more to attract a new client than it does to retain an existing one?

We see many VAs putting a lot of time and energy into networking, marketing and promoting themselves in order to find shiny new clients, with very little thought about how they plan on keeping their current ones happy, thus ensuring they stick around long term.

So not only does shifting your focus to keeping your current clients satisfied make financial sense, but we all know that a happy client often means lots of lovely referrals.

In this episode you’ll learn:·        

• The 12 sure fire ways to lose clients.
•  Why following the ‘OARBED’ model is key to managing your reactions during tricky client situations.
• That clear and consistent communication with your clients and new leads needs to be at the top of your priority list.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo

There are three options for virtual assistants first starting out who are looking to gain experience in order to get clients.

Spoiler alert!

Option #3 is our favourite, go-to route to take, and the one we both personally used when launching our own VA businesses many moons ago.

In this episode you’ll learn:·        

• The three options for gaining experience.
• Why boundaries are vital when offering discounted rates.
• Why confidence is holding you back.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo

Being a successful business owner means having to have tough conversations, and one of the toughest you’ll have as a VA is when the time comes to fire a client.

There are a number of reasons why we have to be proactive and timely when it comes to saying a final goodbye to clients that are no longer a great fit.

But no matter the reason for saying farewell, Au revoir or addio, the good news is that you’re opening up space for a better fit client to come into your life.

In this episode you’ll learn:

• How to know when it’s time to fire a client.
• The dos and do nots of firing clients.
• Why it’s just not worth going ‘below the line’.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo

#coldhardtruth

No matter the environment you’re in, coming across as desperate is not a look you want to be wearing.

It’s time to treat potential clients the same way as you would someone you’d fancy going on a first date with.

Business owners looking to outsource aren’t dumb. They are quick to judge and can gauge accurately if you are just wanting any old job, not caring whether or not you’re actually going to be the right fit for their biz.

In this episode you’ll learn:·        

• Why business is just like dating (but without the smooching)
• Why being everywhere and offering everything to everyone is losing you clients.
• Why you need to stop being lazy in Facebook groups.

Join the Scale It! Mastermind for established virtual assistants looking to level up their business. Make more money, get more clients and grow your team today!

Sam & Jo xoxo