The Walt Disney Company creates amazing experiences. Everything they touch becomes an event that creates raving fans and incredible memories.
Today I interview James Songster, a 25 year veteran of the world's largest mouse. James shares his experience and insights on the methods Disney incorporates.
By the end of this interview you will learn:
* Team building techniques …
* The value of having a diverse organization …
* How to help everyone see and remember their part in “the big picture” …
* Ways to instill passion in your event team …
* How to plan based on emotional responses you want guests to experience …
* Your job is not the same as your purpose …
* The five basic keys to customer service …
* How to “sell” the experience …
* Make the memories last …
* The value of magical moments …
Interview bonuses:
Right click here and save-as to download this episode to your computer.
Right click here as save-as to download James' “Five Basic Keys To Customer Service” pdf.
Right click and save-as to download the Episode 4 transcript.
Click here to read the transcript online.
Links and resources from this interview:
MagicAndMayhemShow.com
DisneyInstitute.com
DisneyYouth.com/education
Thanks for listening!
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Once again, a very big thank you to James for joining me on this episode.
The ideas and opinions expressed by James Songster during this podcast do not reflect those of the Walt Disney World Company, its family of businesses or subsidiaries.