The Self-Serve SaaS 'Cast

Spencer Fry, the founder and CEO of Podia, shares Podia's approach to Self-Serve, from how they shifted to making more long-term goals once they hit profitability to how they set up their activation and retention systems.

00:00 Introduction

03:12 Podia's Shift To Long Term Goals

08:33 Using Usage As A Metric

13:45 Cutting Costs To Overcome Growth Plateaus

15:50 Relying On Customer Revenue

18:54 The Right Time To Focus On Activation

21:01 From Product Onboarding To Feature Onboarding

23:41 Combining Data And Intuition

25:48 Podia's Retention Setup

33:45 Get To Profitability And Then Build Out Your Vision

Find resources, insights from the episode, and download the full transcript here: https://selfservesaas.mn.co/posts/how-podia-approaches-self-serve-32533635