The Service Ducks Podcast

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling!

In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞

🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success.

James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition.

Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍

Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷

To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂

Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀

🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow.

From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and observations that tie back to the world of IT service management. But the real highlight of the episode is James's recap of his presentation at the recent London ServiceNow Developer Meetup 🌐. The duo dissects James's nerves and unpacks the success of his engaging talk, shedding light on the latest developments in ServiceNow.

As passionate ServiceNow enthusiasts, James and Russ also take a deep dive into the latest features and highlights of the ServiceNow Washington release, providing listeners with valuable insights and updates. And just when you think the excitement couldn't get any higher, James introduces a brand-new game inspired by the world of ServiceNow 🎮, adding a thrilling twist to the episode's conclusion.

Tune in for an engaging discussion filled with ServiceNow insights, tech talk, and a dash of gaming excitement! 🚀

Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024.

In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans.

The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA.

The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio.

Whether you're a seasoned IT pro, AI enthusiast or furniture store lunch goer, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into what's to come soon with the Service Ducks Podcast.

Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨

#ServiceDucksPodcast #ITSM #EventLife #AIInTech #TechTalk #IndustryInsights #TechPodcast #ProperPodcasting #BritishHumour

In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow

Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. We'll be exploring his diverse interests—from a passion for the shipping forecast on the wireless to his love for motorbikes and comedians. 🚢🏍️🎤

The conversation takes a cheeky turn as we pick Scott's brain on generative AI and its implications for the future of service desks. Get ready to envision what the next five years might hold in the realm of ITSM. 🤖🔮

And, of course, the episode wouldn't be complete without the Alphabet Challenge. Can Scott Gamble claim the top spot, or will he be left gobsmacked? Tune in to find out! 🏆🔤

In this jolly good chat, we uncover Scott's deep-rooted passion for the ServiceNow platform and his role as a custodian of ServiceNow NowCreate. Learn about the driving forces behind his commitment to the platform and the evolving landscape of service management. 🛠️🌐

But that's not all—we also have a natter about the importance of broadening your knowledge by delving into other toolsets within the industry. Discover why staying informed about the latest developments is the bee's knees. 🤓💼

Whether you're a seasoned IT pro or just a curious chum about the world of ITSM, this episode offers a right good laugh, a bit of cheeky banter, and a glimpse into the exciting future of service desks. Subscribe now to the Service Ducks Podcast for more industry conversations and engaging content! 🎧✨

#ServiceDucksPodcast #ITSM #EventLife #AIInTech #AlphabetChallenge #TechTalk #IndustryInsights #TechPodcast #ITSMJourney #ProperPodcasting #BritishHumour

Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.'

Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands.

In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the world of ServiceNow consulting.

This episode is packed with insights and practical advice for anyone looking to level up their ServiceNow game.

#servicenow #servicenowcommunity #coreskills

🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technical director.

Justin shares his unique insights on the cutting-edge world of GenerativeAI and its profound implications for the future. His perspective offers a fascinating glimpse into the technological landscape, highlighting the limitless possibilities that await us.

Throughout our conversation, Justin imparts invaluable advice to newcomers in the industry, encouraging them to seize the opportunities presented to them. His wisdom serves as a guiding light, inspiring aspiring professionals to carve their paths in the ever-evolving tech sphere.

Join us as we take a trip down memory lane with Justin, reminiscing about old times and collaborative sessions that shaped his career. Together, we tackle the intriguing and mind-boggling Alphabet Challenge, exploring the depths of creativity and problem-solving.

And if that's not exciting enough, be prepared for a surprise as Justin unveils his passion for space, taking us on a cosmic journey filled with wonder and awe.

Tune in for an episode filled with wisdom, nostalgia, creativity, and the boundless fascination of the universe. Whether you're an industry expert, a tech enthusiast, or someone simply curious about the future, this episode promises a captivating exploration into the world of technology, collaboration, and the infinite possibilities of space. 🎙️✨🌠

🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and challenges along the way. 🚀

While we navigate the realms of Gen AI, we also find time to chat about our recent adventures in the field of running. We'll regale you with stories of our sweaty exploits, recent events, and maybe even a few hilarious mishaps. But it's not all about the physical endeavours. We strongly believe in the importance of mental self-care. Discover something that pushed me out of my comfort zone, an experience that I found incredibly rewarding and will undoubtedly do again. We encourage everyone to prioritize their mental and physical well-being. 🌱

So, grab your running shoes and your curiosity, and join us on this humorous journey. We'll blend our love for running with a sprinkle of ServiceNow -based discussions, creating a podcast episode that's equal parts informative and entertaining. Get ready to laugh, learn, and maybe even lace up your running shoes after listening.

Take care of yourselves, both physically and mentally, and let's embark on this adventure together! 🏃‍♂️🎙️

#servicenow

#selfcare

#generativeai

🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs.

Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into his expertise in the ITSM space, where he has honed his skills to perfection. Michael also shares his thoughts on the ServiceNow Certified Technical Architect (CTA) program and offers valuable advice for aspiring architects looking to embark on a similar career path. 🌟

But that's not all – we uncover Michael's hidden passion for aviation ✈️ and put him to the test as we challenge him to knock Lauren off the top spot in the alphabet challenge. Join us for a captivating and inspiring episode filled with insights into the world of ServiceNow and beyond. 🎙️🔍

Join us on the latest episode of the Service Ducks Podcast 🎙️ as we dive deep and reflect into the inspiring stories of individuals who have left a lasting impact on our ServiceNow careers. 🏆💡👨‍💼

In this episode, we explore the pivotal moments, invaluable lessons, and profound influences that these remarkable people have had on our professional lives.

Whether they were mentors, colleagues, or leaders, their guidance and wisdom have shaped us into the professionals we are today. Tune in for a heartfelt conversation filled with anecdotes, insights, and gratitude.🤝

#ServiceNow #ServiceNowCommunity #InspirationalPeople