The Service Ducks Podcast

Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Lauren McManamon, the stellar Dev Advocate from ServiceNow 🚀. This lively and insightful conversation unveils the remarkable journey that guided Lauren to her present role, shedding light on the vital role of a Dev Advocate.

Intrigued by the latest tech trends? Look no further, as Lauren spills the details on her top selections from the highly anticipated Vancouver release and the illuminating flow designer enhancements that are poised to reshape the landscape 🔍.

But our exploration doesn't stop there – we delve into Lauren's personal sphere as well 🌍. Brace yourself for enthralling tales of globetrotting adventures, with Paris as her latest escapade 🗼. From the allure of the romantic Parisian streets to her deep fondness for the enchanting landscapes of Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿, Lauren's fervour for exploration shines brightly ✈️. And if that isn't captivating enough, Lauren candidly shares her intriguing obsession with all things Pokémon, igniting a nostalgia-filled conversation that encapsulates the essence of joy and discovery 🎮.

The excitement escalates as we embark on the epic "Alphabet Challenge" – did Lauren conquer the challenge and claim the top spot? The answer is revealed as we unveil the thrilling outcome, accompanied by hearty laughter and the camaraderie shared between our hosts😄. Throughout this spirited dialogue, it's abundantly clear that a shared passion for the dynamic ServiceNow platform unites us seamlessly 🤝.

Tune in to this episode brimming with laughter, profound insights, and shared enthusiasm as Lauren McMahon takes us on an unforgettable expedition through the exhilarating worlds of technology, travel, and the multifaceted love for innovation that binds us all 💬🌐. Whether you're a tech enthusiast, an intrepid traveller, or simply seeking a captivating and light-hearted conversation, this episode is sure to be a must-listen experience 🎧🌟.

🎙️🏛️🔥 In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master architect at ServiceNow, as he takes us on an enlightening journey through his career and passions. 🚀🌟

Firstly, we delve into the world of certified master architects - what sets them apart from technical architects, and the significance of strategy and governance in their role. Jeremy shares his valuable insights into the importance of these aspects and how they shape his approach to problem-solving and solution design. 🏗️🔍

Beyond his impressive professional accomplishments, we get to explore Jeremy's philanthropic endeavours, particularly his involvement with "Welcome.us" and "ServiceNow.org." His impactful work on the humanitarian front is truly inspiring and has earned him the prestigious Human Impact Award. 🤝🌍🏆

But it's not all business and serious talk - we also discover some of Jeremy's lighter interests and hobbies. From saying "yes" to swag, discussing all things lightsabers, and his love for camping, we see the multifaceted aspects of his personality. 💼✨⛺

Surprisingly, Jeremy's journey includes ten years of experience as a police officer, giving us a glimpse into his dedication to public service. Additionally, we learn about his passion for traveling baseball, which adds yet another dimension to his fascinating life. 🚓⚾🌎

Throughout the conversation, it becomes evident that experience plays a pivotal role in becoming a successful certified master architect. Jeremy's diverse background and vast array of interests have undoubtedly shaped him into the accomplished professional he is today. 🛤️🧩📚

Tune in for an episode filled with valuable insights, inspiring tales, and the story of an individual who has truly made a difference in both the corporate world and the humanitarian sphere. Whether you're fascinated by technology, philanthropy, lightsabers, or baseball, this episode has something for everyone. Don't miss the chance to be inspired by the incredible journey of Jeremy Duncan, a certified master architect who has left a lasting impact on the world around him. 🎧🌟🌏

Join Russ and James for the last episode of the series!

Not to worry though, the next series is coming very soon and will still contain the same amount of gibberish and waffle...along with some awesome insightful interviews.

In this episode, we discuss what you should do in the 90 days after you bag your first ServiceNow developer role. Listen/watch through to find out what Russ and James think and some interesting comparisons with what Chat GPT had to say.

Thank you for all of your interaction, questions and feedback you've submitted to the Service Ducks to date. We really look forward to bringing you some more ServiceNow and non-ServiceNow content in the near future!

In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's suddenly dressed as The Tango Man, to tips to help the job search. We'll take you on a wild ride while unravelling the mysteries of cracking the ServiceNow job market.

Discover how to adjust your CV to showcase your transferable skills and demonstrate the value you bring, even if you haven't worked in the ServiceNow industry before. Ever worked on a shop floor? Well, that's still customer service with a touch of case management knowledge, right? Get ready to connect the dots and see your past experiences in a whole new light.

Uncover the art of job searching as we discuss the criteria you should use to narrow down your options. We'll guide you through the maze of entry-level positions and those where experience isn't necessarily a make-or-break factor. Whether you're seeking a fresh start or transitioning careers, we'll help you find the perfect launching pad for your ServiceNow journey.

Passion is at the heart of ServiceNow enthusiasts, and we'll dive deep into the infectious spirit that surrounds this industry. Discover why we're almost like a "cult" and why it's crucial to show that fiery enthusiasm during the job hunt. By the end of this episode, you'll be itching to join the ranks of ServiceNow techies (hopefully).

Buckle up and join us on this thrilling podcast episode as we merge high-speed racing, massively expensive baseball caps, and actionable tips for securing your first ServiceNow job. Get ready to unleash your potential, showcase your passion, and embark on an exhilarating career journey that will leave you hungry for more!

Useful links:

https://www.snroles.com/

https://snjobs.com/

Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at [email protected].

#serviceducks #talktotheduck

In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from home and its productivity paradox. Join us as we blend a bit of humour and insightful banter to uncover the quirky truths lurking behind the pyjama-clad desks.

We throw a playful side-eye at the evidence suggesting remote workers are productivity powerhouses. We'll explore how working longer hours and taking fewer breaks somehow equates to success, all while trying to stifle our laughter.

But wait, there's more! We'll also dive into the dark side of remote work, where distractions and procrastination lurk around every corner of your home. We'll share anecdotes and tales of woe about trying to work while doing laundry, fending off pets' attempts to steal the spotlight, and resisting the siren call of daytime TV.

Whether you're a seasoned remote worker in desperate need of a good laugh or someone considering the leap to working from home, Service Ducks is here to entertain and enlighten. Our offbeat discussions and light-hearted interviews with experts will help you navigate the absurdity of the productivity paradox and maybe even find a glimmer of genuine advice along the way.

So, grab your favourite beverage (preferably one that won't spill on your keyboard) and prepare for a podcast experience like no other. Tune in to Service Ducks, hosted by the hilariously sarcastic duo James and I, because life is too short to take working from home too seriously. Quack, quack!

25:00 - Time to focus! (pomofocus.io)

Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at [email protected].

#serviceducks #talktotheduck

In this episode we remove ServiceNow from the conversation for a bit and learn that James has had a haircut and Russ is protective over his plants! Oh and we dive deep into the world of meetings and dissect the benefits and drawbacks of formal and informal settings. 80% of us now work from home, but how has that changed our productivity and communication habits.

What is wrong in just having a chat? Join us as we explore the structured nature of formal meetings and also uncover the advantages of informal meetings, including their flexibility, relationship-building potential, and ability to stimulate creativity.

Whether you're a team member, project manager or simply curious about effective communication, this episode offers valuable insights to enhance your meeting experiences.

LinkedIn Article - Embrace Informal Chats

Service Ducks LinkedIn Page - give us a follow :)

Welcome to a special episode of our podcast! In this unique installment, we invite you to join us for a captivating watch-along experience as we explore the mesmerizing world of Generative AI demonstrated at Knowledge 23.

During this episode, we will be providing live commentary and analysis as we watch the awe-inspiring Generative AI demonstrations showcased at Knowledge 23. You'll get a front-row seat to witness the cutting-edge advancements and remarkable capabilities of this groundbreaking technology.

Together, we'll unravel the mysteries behind Generative AI and delve into its practical applications across various domains. From art and design to automation and problem-solving, Generative AI is revolutionizing the way we approach creativity and innovation.

As we watch along, we'll share our insights, observations, and thought-provoking commentary, giving you a comprehensive understanding of the significance and potential impact of these advancements. Whether you're an AI enthusiast, a tech professional, or simply curious about the future of technology, this watch-along episode promises to be an enlightening and immersive experience.

Join us as we witness the incredible power of Generative AI and explore the possibilities it unlocks. Get ready to be inspired, amazed, and captivated by the possibilities showcased at Knowledge 23.

Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at [email protected].

#serviceducks #talktotheduck

https://www.servicenow.com/events/digital/home

https://www.youtube.com/watch?v=ttrXUF-7uFU

Hello, and a very warm welcome to the Service Ducks podcast, where we take a waddle into the world of ServiceNow. Today, James and I are absolutely chuffed to be trying our hand at live streaming as we record our very first live episode.

During this live stream, we'll be organizing our diaries (of course) and having a jolly good chinwag about some exciting updates to the ServiceNow Now Learning. We'll be diving deep into the recent enhancements and face lift it has undergone, and pondering whether it's now easier to navigate and gives us all the gubbins we want and need. We'll also be having a bit of a natter about any improvements we'd like to see in the future.

Don't forget to send us your top-notch questions and witty comments at

[email protected]

and make sure to include the hashtag

#serviceducks

#talktotheduck

in your social media posts. So, if you're ready for a bit of a giggle and some cracking insights, join us for this fabulous episode. Thank you for tuning in to the Service Ducks podcast live stream event!

Email: [email protected]

Welcome to our latest episode, where James and I will be discussing the recent news from ServiceNow regarding the drop in mainline Delta exams to once a year. Because let's face it, who doesn't love a break from the joy of exams that seem to come around all too frequently? But are these more than just exams? We'll be delving into our initial reactions to this news and sharing our thoughts on what this means for the ServiceNow community.

And if that's not enough to whet your appetite, we'll also be discussing James' epic 10-hour electric car road trip. Has the combustion engine finally met its match? Or is it still clinging on for dear life?

But we wouldn't be doing this podcast justice without also answering the all-important question of just how many Cornish pasties a seagull can actually devour. Because really, isn't that what everyone tunes in for?

So sit back, relax, and join us for a light-hearted and humorous conversation on ServiceNow deltas, and other completely unrelated but equally intriguing topics.

Useful Links:

https://www.servicenow.com/community/training-and-certifications/important-mainline-certification-and-delivery-accreditation/ba-p/2533025

https://nowlearning.service-now.com/lxp?id=kb_article_view&sysparm_article=KB0010356&sys_kb_id=609bdafa97cae1d48934b67e6253af95&spa=1&_ga=2.12656191.901657026.1681381570-1994692781.1667565870