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The Service Management Social
By The ITSM ConsultancyTechnology
The Service Management Social episodes
- What is Enterprise Service Management?
Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises!
I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.50 min - Service Change, Transition & Transformation vs. User Adoption
Service Change, Transition & Transformation vs. User Adoption with:
- Chris Byrne - The ITSM Consultancy
- David Barrow – Independent Consultant & Author
- Rob York - Senior Engagement Manager - ServiceNow
- Simon Reeves - Associate Director, Service Delivery & Management - EBRD
24 min - IT Cost Transparency
IT Cost Transparency with:
- Chris Byrne - The ITSM Consultancy
- David Barrow – Independent Consultant & Author
- Rob York - Senior Engagement Manager - ServiceNow
- Simon Reeves - Associate Director, Service Delivery & Management - EBRD
19 min - Managing Business Risks through good Service Management Practices
Managing Business Risks through good Service Management Practices with:
- Chris Byrne - The ITSM Consultancy
- Amy Gavin - Director of Service Delivery (UK & Europe) - Savills
- David Barrow – Independent Consultant & Author
- Rob York - Senior Engagement Manager - ServiceNow
- Simon Reeves - Associate Director, Service Delivery & Management - EBRD
17 min - Driving Business Value through IT
Driving Business Value through IT with:
- Chris Byrne - The ITSM Consultancy
- Amy Gavin - Director of Service Delivery (UK & Europe) - Savills
- David Barrow – Independent Consultant & Author
- Rob York - Senior Engagement Manager - ServiceNow
- Simon Reeves - Associate Director, Service Delivery & Management - EBRD
25 min - Business Aligned Service Architecture
Business Aligned Service Architecture with:
- Chris Byrne - The ITSM Consultancy
- Amy Gavin - Director of Service Delivery (UK & Europe) - Savills
- David Barrow – Independent Consultant & Author
- Rob York - Senior Engagement Manager - ServiceNow
- Simon Reeves - Associate Director, Service Delivery & Management - EBRD
23 min
About The Service Management Social
From the publisher's feed
A podcast, as the name suggests, focusing on all things Service Management!
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