The ServiceMonster Podcast

In this episode, Joe and Adam highlight one of our favorite features: The Kanban board. This amazing time management and project management tool is widely used and can change the way you run your business. Check back every week for a new episode!

In this episode, Joe is joined by Javi for a discussion on all things sales! They cover the importance of instilling a sales mentality throughout your team, how to upsell, and what to do about commissions. Check back every week for a new episode!

In this episode, Joe and Adam cover everything you need to know about SOP's (Standard Operating Procedures). This is something that is often overlooked by small business owners but is crucial to achieving long-term business success. Check back every week for a new episode! 

In this episode, Adam is joined by Javi for a shorter edition of the podcast. Featured are several SMUG posts and some post-April Fools pranking from Javi. Check back every week for a new episode!

In this episode, Joe and Adam discuss the ServiceMonster mobile story, from the success of the Technician app to the soon-to-be-released Mobile Pro app. Check back every week for a new episode.

In this episode, Joe is joined by Michael, ServiceMonster's marketing coordinator, to talk about... you guessed it... all things marketing! Also featured is an overview of the newest release and our weekly SMUG discussion. Check back every week for a new episode.

In this episode, Joe and Adam discuss automated drip campaigns, a hotfix for ResponsiBid users, and some general questions/comments in the ServiceMonster User Group on Facebook. Also featured... PI DAY! Check back every week for a new episode.

0:00 – 4:43 Intro/Joe addresses server issues
4:44 – 5:37 Why there was no live stream
5:38 – 9:12 SMUG: Alan, where is the show?
9:13 – 9:49 SMUG: Brenda, new reports
9:50 – 13:20 SMUG: Melissa, uploading pics and docs to a site
13:21 – 18:02 Feature Focus: Drip Campaigns 
18:03 – 19:54 Drip Campaigns: Call List
19:55 – 24:12 Drip Campaigns: Use Cases
24:13 – 30:32 Drip Campaigns: Dangers of automation
30:33 – 37:47 Drip Campaigns: FAQ
37:48 – 40:21 Webinars/Training/Support Help
40:22 – 41:03 Outro

In this episode, Joe and Adam cover the importance of client retention strategies, including discussing ServiceMonster's own direct-mail marketing service called FillMySchedule. Also featured are a harrowing tale from the ServiceMonster office and some updates on future releases! Check back every week for a new episode.

Timestamps:

0:00 - 6:05 Intro/Office scare
6:06 – 9:55 Zapier/Reports
9:56 – 14:13 Tim from SMUG/Schedule update
14:14 – 19:07 Kevin from SMUG/Follow up text
19:08 – 28:27 Client Retention Pt. 1 FMS
28:28 – 31:42 Client Retention Pt. 2 Case Studies 
31:43 – 36:09 Client Retention Pt. 3 FMS Pt. 2
36:10 – 44:03 FMS FAQ
44:04 – 46:13 Closing

* Welcome to #theservicemonsterpodcast, your new weekly resource for all things ServiceMonster. * ------------------------------------------------------------- IN THIS EPISODE OF THE PODCAST We're taking a look at some of the updates and fixes that came out with our latest release of ServiceMonster 6.3.3 Full list of release notes here: https://old.servicemonster.net/blog/2019/02/19/servicemonster-6-3-3-release-notes/ We talk about the posts from Paul, Jorel, and Joe himself in SMUG And our main focus of the week: Lead Acquisition Acquiring leads, managing leads, and jumping on them when they're hot!