Patience.... something we all want more of, but in this day and age of digital distractions and 'delivery on demand' it is something that can now seem in short supply. In this episode, Sam discusses the importance of patience in any sales environment and what can happen if we rush too fast through a sale or neglect our sales journey altogether. We also discuss some tips and tricks in order to cultivate patience on the sales floor in order to give your customers an unforgettable sales experience.

In this inspiring episode Sam sits down with Lauretta Wright, the Founder and Editor In Chief of Life In Magazines to discuss all things customer experience, self development books, balancing family life with work, bringng joy to a team and the immense power of daily gratitude.

You can find Lauretta on instagram here https://www.instagram.com/lifeinmags/

And check out life in magazines here

https://lifeinmagazines.co.uk

The best restaurants leave a lasting impression - from the moment you walk in to the moment you leave they are palaces for unforgettable experiences. As retailers, what can we steal from these experiences for our own stores to create that word of mouth customer magic that keeps people coming back for more? Sam discusses the 5 key things retail can learn from hospitality in this insightful episode.

From powerful affirmations to planning the morning meeting...with 18 years of retail leadership experience, Sam explores the ideal morning routine to get the best out of yourself and your team - setting the tone for a day of retail excellence.

In this episode, we explore the 5 superpowers you need to create unforgettable customer experiences.

Whether you’re a store manager, business owner, or sales ambassador...these skills matter. In fact, the best salespeople I’ve ever worked with all had these abilities and honed them to perfection.

The good news? You can too.

In this increasingly disconnected digital age how do we create a personalised customer experience that doesn't feel intrusive, patronising or cliche? There is a fine line between a magic bespoke customer experience that feels like you know the customer and one that feels inappropriate or over the line. Sam discusses how to create customer magic, and just as importantly how to avoid sales cliches that get your customer running for the hills.

LETS TALK RAPPORT! The one thing that can set you apart from your competitors, the one thing we all crave but are starved of in this modern digital world. Sam discusses proven ways of creating unshakeable rapport with your customers from the first visit, to turn your customers into ambassadors for your business.

Follow up can be a dirty word amongst sales people, but it doesn't have to be! Great follow up is the bedrock of customer relationships, in this episode Sam discusses what great follow up should look like, how many times should you follow up and which retailers get it right!

Why do the first seven seconds matter so much in the world of retail? How can me make those first seven seconds count to create an incredible customer experience? How do we turn our customers into ambassadors for our business? Sam discusses all of this and more in this pilot episode.