This episode, we are joined by the author of "Work Your Quirks" and founder of Lyncs Media - Lily Naadu Mensah. Lily sits down with Sam to discuss everything from how to handle tough training environments to advice on starting a business in the new landscape of 2026.

Ever had an amazing and inspiring training session and then the very next week you wonder why none of the concepts have been put into action?



We only remember 21% of what we read or experience in a learning environment, but this doesn't have to be the case. In this episode, Sam discusses ways to make retail training become part of the team culture, not just a one-off event.

No hard sells, no sales scripts. In this illuminating episode Sam discusses practical ways to close a sale whilst still keeping the customer experience exceptional.

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https://enjoythejourneyconsulting.co.uk/podcast

After the initial excitement of a training session fades, how do we ensure that we keep the team energised and focused on making the customer experience consistency excellent, day in/day out? In this revelatory episode, Sam discusses the best ways to keep your team engaged, excited and 'playing on the offence' with 7 easy to implement strategies.

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https://www.linkedin.com/in/sam-bowden-457453159/

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https://enjoythejourneyconsulting.co.uk

In this much-requested episode, Sam discusses key ways to connect with your customers over the phone or via video call in order to create an unforgettable experience.



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In this episode, Sam runs through five key customer experience focuses for businesses in the new year. Easy to implement, simple to measure, and with an outsized impact. These are five ways for you to truly enjoy the journey.

In this episode we are thrilled to invite special Guest Neela Prabhu onto the podcast, a homeopath, an ex High street pharmacist, one of the top female entrepreneurs of 2023 and a mean kickboxer. Neela also has 2 IVF babies and has been on a PND journey.

We have known Neela for a short while now and whenever we catch up we always have stories to share and i always learn so I was fascinated dig a bit deeper into Homeopathy and the customer experience.

Here is Neela's website: ⁠https://homeopathicharmony.co.uk/⁠

Here is Neela's Instagram: ⁠https://www.instagram.com/homeopathicharmony/⁠

Here is the Blue kit link as discussed on the podcast: ⁠https://homeopathicharmony.co.uk/shop/homeopathic-products/helios-basic-blue-kit/⁠

Here is Neela's podcast link: ⁠https://homeopathinyourpocket.buzzsprout.com/

Patience.... something we all want more of, but in this day and age of digital distractions and 'delivery on demand' it is something that can now seem in short supply. In this episode, Sam discusses the importance of patience in any sales environment and what can happen if we rush too fast through a sale or neglect our sales journey altogether. We also discuss some tips and tricks in order to cultivate patience on the sales floor in order to give your customers an unforgettable sales experience.

In this inspiring episode Sam sits down with Lauretta Wright, the Founder and Editor In Chief of Life In Magazines to discuss all things customer experience, self development books, balancing family life with work, bringng joy to a team and the immense power of daily gratitude.

You can find Lauretta on instagram here https://www.instagram.com/lifeinmags/

And check out life in magazines here

https://lifeinmagazines.co.uk

The best restaurants leave a lasting impression - from the moment you walk in to the moment you leave they are palaces for unforgettable experiences. As retailers, what can we steal from these experiences for our own stores to create that word of mouth customer magic that keeps people coming back for more? Sam discusses the 5 key things retail can learn from hospitality in this insightful episode.