From powerful affirmations to planning the morning meeting...with 18 years of retail leadership experience, Sam explores the ideal morning routine to get the best out of yourself and your team - setting the tone for a day of retail excellence.

In this episode, we explore the 5 superpowers you need to create unforgettable customer experiences.

Whether you’re a store manager, business owner, or sales ambassador...these skills matter. In fact, the best salespeople I’ve ever worked with all had these abilities and honed them to perfection.

The good news? You can too.

In this increasingly disconnected digital age how do we create a personalised customer experience that doesn't feel intrusive, patronising or cliche? There is a fine line between a magic bespoke customer experience that feels like you know the customer and one that feels inappropriate or over the line. Sam discusses how to create customer magic, and just as importantly how to avoid sales cliches that get your customer running for the hills.

LETS TALK RAPPORT! The one thing that can set you apart from your competitors, the one thing we all crave but are starved of in this modern digital world. Sam discusses proven ways of creating unshakeable rapport with your customers from the first visit, to turn your customers into ambassadors for your business.

Follow up can be a dirty word amongst sales people, but it doesn't have to be! Great follow up is the bedrock of customer relationships, in this episode Sam discusses what great follow up should look like, how many times should you follow up and which retailers get it right!

Why do the first seven seconds matter so much in the world of retail? How can me make those first seven seconds count to create an incredible customer experience? How do we turn our customers into ambassadors for our business? Sam discusses all of this and more in this pilot episode.