Phil and Alex Gould discuss how to say no without running the risk of it jeopardising your reputation, your career or your relationships at work.

Phil and Alex Gould discuss training they provided for a software company who were keen to equip their technical engineers for handling unhappy customers more effectively when things went wrong.

Phil Gould interviews Alex Gould about a training course he ran for a group of senior managers who struggled to handle a managing director they found difficult to deal with. The managing director would become difficult to deal with when he became frustrated and demanding when things didn't go smoothly. During the conversation they discuss why dealing with difficult or demanding people is so challenging, and how the training enabled the team to learn how to handle their boss more successfully. This is a practical discussion with concrete examples, and tips about how to deal with difficult people.

A conversation between two specialists about the practical relevance of using emotional intelligence for handling difficult conversations at work, and the risks of not using it.

Phil Gould talks with Sara Palmer on her lunchtime talk show on BBC Radio Jersey. He explains how to complain effectively without getting embarrassed.

The "Skills with People" training course shows managers how to how to stand up for themselves, how to complain effectively so that other people take them more seriously, and how to respond more gracefully to other people's complaints.