It was 7:32 PM on August 10th, 2018 when security warnings notified all employees at the Seattle-Tacoma airport to immediately halt activity until further instruction. At first, nobody knew that a Bombardier Q400 plane had just executed an unauthorized take off from the runway but soon, locals would notice the 76-passenger aircraft flying unusually low to the ground. Behind the yoke was 28-year-old Richard Russell, a Horizon Air service agent. After repeated attempts, air traffic control was able to reach him, and what followed would be a conversation that so many would never forget.

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