In this episode, I sit down with Will Roman owner of Chisos in Austin, TX. Will has built a boot brand from scratch, and in just a few years, has built an amazing community of raving fans and dedicated customers. Will breaks down not only how he built Chisos, but how you can build a product and brand yourself. His insights on marketing, branding, building community and service are enlightening. Listen up and take notes, because Will is about to give a master class on brand building.

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In this episode, I sit down with Colin Pottebecker from Waters Edge, a dock sales and service business in New England. Colin is building an incredible business, focused on a niche buyer set, in a specific geographic. He shows us that you can focus on a very small segment, and build a very good business.

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Jon Matzner and I go over how he used systems and processes to take a non-scalable business to 7 locations and a business-in-a-box model. We cover the systems, working with overseas talent, and the power of documentation.

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Cliff Carey breaks down how he runs multiple audiology offices in the his episode of the SMB Ops Show!

He goes deep on 

and much more. Cliff is one of the best team-building operators I know, and this episode was a reminder of why he does so well.

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Joshua Paulson and I dig into his niche manufacturing business and explore how he's built a number of internal capabilities by tackling bottlenecks, thinking lean, and removing costs. Not only is Joshua's business unique, but his approach to modern manufacturing is what is needed.

Resource Links:

• Quality Cage
• Follow Joshua Paulson

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Rich, @GuessworkInvest, and I cover meetings, their impact on operations, worries and fears about implementation, and what we've seen work.

Listen along for real talk on what we are doing, why it works, and how you can use key meetings to boost your company's performance. 

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In this conversation, Rob Labonne breaks down his business operations for Labonne Grocery. We cover metrics, culture, and the importance of the minimum wage job in America.

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Josh and Rich talk about latest acquisitions, post-acquisition troubles, when not to use NoCode tools, building the operations playbook, and approaching your business like a scientist.

00:00 Acquisition talk

8:38 The value of building your playbook

11:08 Approaching your business like a scientist

14:13 Multi-location operations

17:00 Building accountable teams

23:57 Preventing unbalanced operations and metric bureaucracy

29:19 Focusing on the bottleneck

33:03 Building for the long term

39:26 Dirty accounting secrets of SMB books

46:45 Why Josh isn't building nocode tools

50:00 Non-intrusive tools

52:15 Don't forget the most important thing!

53:08 "Nothing is going to change", except everything post-acquisition

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• www.twitter.com/joshuamschultz
• www.twitter.com/StrongpointRich

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• joshuaschultz.com 
• realstrongpoint.com

In this conversation Rich Jordan breaks down his business operations for Garon T Plumbing, sharing his strategies, metrics, and leadership style.

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