A business without customers will not remain a business for long. Therefore it is imperative to find ways to improve customer service if it is not currently at an acceptable level within your organization. Dale Carnegie said "The person who gets the farthest is generally the one who is willing to do and dare." In order to be competitive, a business must revolve around meeting the needs of its customers. How far is your business willing to go to provide exceptional customer service? When customers feel that their needs are a priority it inspires loyalty, and a loyal customer base is key to a company's longevity. A culture of putting customers first sets a company apart, and with many markets being saturated with the glut of competition it is important to stand apart. So How can you instill the principles of good customer service in employees? There are a couple of steps that must be followed to accomplish this goal.

So, listen along as Damien discusses 6 areas that can be done to improve the customer experience?

With so many businesses fighting for your hard earned dollar these days, Damien points out why customer service will be your point of difference during tough times – and right now we are entering some challenging times both as a consumer and a producer.

The tough economic times have finally pushed many organizations to the point where prices have to be raised on products and services. While we know that the price increases are motivated solely by the harsh economic times, how will customers perceive the action? While customers are concerned about price, in almost every instance a customer will be willing to pay a bit more to receive better service. Why is this the case, and how can this fact be used to the advantage of an organization?

Outstanding customer service is the cornerstone of every successful business, and if the standard level provided by an organization is not exactly where it ought to be, then steps need to be taken to improve in this regard. Talking with employees to find out ways that they think improvements can be made is useful. In general there are some larger principles that should be kept in mind to provide outstanding customer service. Listen along as Damien shares his three biggest skills needed to provide outstanding customer service.

The last thing we want is a customer complaint about our service or our product.  Customers are much more demanding these days as they are more educated due to the immediate access they have of information.  However, customer complaints need to be taken seriously and with the utmost respect for the customer.  Remember, the customer is not always right, however, they still are the customer!  Listen along as Damien covers some key areas to follow when dealing with a customer complaint.

You will always encounter upset, rude and demanding customers – and if you haven’t already it’s just a matter of time! Listen along as Damien highlights a few important techniques to use in helping you deal with hot under the collar customers.

Everyone has that desire to succeed. Your ability to establish and accomplish goals will create happiness and success over and above any skill you could ever realize. However, you can’t hit the target if you can’t see it. If every individual has that yearning for success, and if success is accessible to everybody, why then, only a few succeed? Listen along as Damien talks about what is the main factor holding people back from realizing their true potential and achieving their goals.  We all wish for things, however, just wishing for something is so much different from being able and prepared to accept it. Nobody is ever prepared to accept anything until they truly believe they can obtain it.

Having the right mental attitude is one of the most important things to develop for success in life. More energy, better health, an improved chance of success and an overall happier lifestyle all come from having the right mental attitude. Your attitude in life determines the outcome of all your efforts. 

Listen along as Damien talks about the need for us to focus on the development of today's teenagers. Currently, growing teenagers group themselves into stereotypes promoting discrimination on certain behaviors or physical characteristics, consequently they are not opening their minds to other alternatives. They may be holding onto beliefs about themselves that are just not true. The influx of social media, has also brought about a virtual culture where interpersonal relationships are faceless and sometimes imaginary. Throw in Covid lockdowns and that just amplifies the situation.

At some point on your road to achieving your goals, you’ll need to take some time out to reflect and assess where you are, where you’ve been, and how this is affecting where you want to go. Listen along as Damien finishes off with a proven technique used to change your attitude in under a minute.