Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to please both users and build a business model, the fast moving organization has stepped on many toes.

How do you communicate complex and interactive design ideas to the development team? To answer this question, I had a chance to speak with with D. Keith Robinson, the Creative Director of Blue Flavor.

We had a great discussion regarding the “backstage” portion of web app design.

Today’s podcast features a fascinating conversation I had with New York Times graphic journalists, Andrew DeVigal and Steve Duenes. Andrew and Steve are part of the team responsible for taking data and raw information from the day’s news and turning it into highly interactive and informative online experiences.

Derek Featherstone travels the globe as a premier expert speaker on web accessibility, and I had a chance to sit down and interview him for the SpoolCast. I think you’ll find our talk enjoyable and informative!

Like many of us, Cameron Moll works in a large, complex organization. This means managing design decisions and wrestling (often inflexible) enterprise technology. He talked to me about how he has integrated his real-world experiences into his UI12 tutorial and how he is working on bringing elegance and great function to his complex work projects.

In this interview, Kevin Cheng and Jared Spool discuss the use of comics to express user experience ideas early in the brainstorming stage of a project. Comics show the team how a user will experience the design.

This week the crew discusses a controversial blog posting, the role of usability research in product development, and experience design vision work and its application in the consumer and enterprise space.

In today's SpoolCast, Christine Perfetti, UIE's Managing Director, sits down with Kim Goodwin, the General Manager and Vice President of Design at Cooper. The folks at Cooper are widely regarded for their design methods, including Goal-Directed Design and Personas.

In today's SpoolCast, I had the opportunity to speak with Gerry McGovern. Gerry is a widely-acclaimed speaker author and consultant on the topic of web content.

Jared Interviews Patrick Hofmann at UPA 2007 Austin and gets his insight on internationalization, visual communication, and getting writers and engineers to express themselves visually.