The BSI Inclusive Service Kitemark combines the best practice from the international standard ISO 22458 for consumer vulnerability and the requirements of some of the UK’s leading regulatory bodies. It was created to help consumers have confidence in services when they need them most and to allow organizations to demonstrate their best inclusive service practices.

In this series, Matthew speaks to organizations who have been certified to the Inclusive Service Kitemark. They describe the operational improvements they made to achieve the Kitemark. What achieving the Kitemark means in terms of delivering positive outcomes for consumers. And the advice they would give to other organizations wanting to start their own journeys to achieve this Kitemark.

This episode of the series features PayPlan, a debt advice provider. For almost 30 years they’ve helped over 1 million people to become debt-free. And every year help over 100,000 more people with their finances. Matthew speaks to PayPlan’s Managing Director John Fairhurst and Vulnerable Client Manager Emma Gibbons about why the Inclusive Service Kitemark is so important to them.

Series | Inclusive Service Kitemark

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BSI Kitemark for Inclusive Service

BSI Kitemark

ISO 22458 | Consumer vulnerability

PayPlan

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The BSI Inclusive Service Kitemark combines the best practice from the international standard ISO 22458 for consumer vulnerability and the requirements of some of the UK’s leading regulatory bodies. It was created to help consumers have confidence in services when they need them most and to allow organizations to demonstrate their best inclusive service practices.

In this series, Matthew speaks to organizations who have been certified to the Inclusive Service Kitemark. They describe the operational improvements they made to achieve the Kitemark. What achieving the Kitemark means in terms of delivering positive outcomes for consumers. And the advice they would give to other organizations wanting to start their own journeys to achieve this Kitemark.

This episode of the series features Power NI – Northern Ireland’s largest electricity supplier, energizing over half a million homes and organizations for almost 90 years. Matthew speaks to Power NI’s CSR Manager Gwyneth Compston about what achieving the Inclusive Service Kitemark means to them.

Series | Inclusive Service Kitemark

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BSI Kitemark for Inclusive Service

BSI Kitemark

ISO 22458 | Consumer vulnerability

Power NI

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One of the favourite features of the regular episodes of The Standards Show is the Standards Desk of News - news about standards and standards in the news.

So, Matthew and Cindy have brought the Standards Desk of News out into the limelight. And given it a regular monthly episode all of its own.

The Standards Desk of News for May 2023 covers stories on:

1. New cable ties standard
2. US standards strategy for critical technologies
3. Standards and medical devices online course
4. Public consultation on new gender equality standard

Series | Standards Desk of News

Suggest a story for The Standards Desk of News

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In this episode of the series, Matthew and Cindy provide a 10-minute guide to PAS 320 – food safety culture.

Discover the 10 things you need to know.

Series | Standards in 10 Minutes

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Download a free copy of PAS 320

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This special episode of the podcast is an in-depth conversation with Corinne Quin, lecturer in design at Goldsmiths, University of London.

Matthew speaks to her about sizegiver - an art and design project which explores the use of standards in an unusual and interesting way.

A sizegiver is an object placed into a photograph to enable judgement of another object’s size or scale. They are mass-produced, designed and standardized objects, which are iconic and familiar, but also commonplace.

Examples of sizegivers include coins, bottle caps, paperclips, matchsticks, coke cans, or golf balls. They create object-object relationships, which communicate scale faster than a ruler, but are are often strange, playful and unusual.

Corinne explains how sizegiving is becoming an international visual shorthand to describe the meaning of images, tell stories and bring together communities.

Find out more about some of the content featured in this episode

Sizegiver

Instagram @sizegiver

Department of Design | Goldsmiths

ISO 7304 | Boiling pasta

BSI Student Research Programme

Press conference episode | Submit a question

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Business Growth Toolkit  – a series from The Standards Show - developed in collaboration with Innovate UK EDGE.

Innovate UK is the UK’s innovation agency. And Innovate UK EDGE is a key part of the agency’s deep investment to help innovating businesses grow and scale, supporting them with tailored advice on becoming investment ready, internationalizing and managing how they innovate.

The series looks at the relationship between standards and some key business issues, with particular relevance for SMEs.

In this episode of the series Matthew speaks to innovation management expert and standards-maker Victoria Milne.

Victoria describes why standards for innovation management matter. She also identifies some of the key standards available and the benefits for SMEs of using them.

Series | Business Growth Toolkit

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Innovate UK EDGE toolkit

PAS 440 – responsible innovation

Series | Standards in 10 Minutes

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Business Growth Toolkit  – a series from The Standards Show developed in collaboration with Innovate UK EDGE.

Innovate UK is the UK’s innovation agency. And Innovate UK EDGE is a key part of the agency’s deep investment to help innovating businesses grow and scale, supporting them with tailored advice on becoming investment ready, internationalizing and managing how they innovate.

The series looks at the relationship between standards and some key business issues, with particular relevance for SMEs.

In this episode Matthew speaks to supply chain management expert and standards-maker Frank Lee.

Frank describes why standards for supply chain management matter. He also identifies some of the key standards available and the benefits for organizations of using them.

Series | Business Growth Toolkit

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Innovate UK EDGE toolkit

[email protected]

BS 65000 - organizational resilience

ISO 9001 – quality management

ISO 44001 – collaborative business relationships

ISO 14001 – environmental management

ISO 27001 – information security management

ISO 28000 – security management systems

ISO 31000 – risk management

ISO 37500 – guidance on outsourcing

Series | Standards in 10 Minutes

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In this episode Matthew looks at the changes made to ISO/IEC 27001 – information security management systems.

He speaks to David Mudd of BSI about the changes and why 27001 remains such an important standard. He also speaks to Vipul Sheth of AdvanceTrack Outsourcing about making the transition to the new version.

Plus, Cindy joins Matthew for a Standards Desk of News. They take a look at some of the latest stories on standards, Artificial Intelligence and quantum technologies.

Find out more

ISO/IEC 27001 revision

Standards in 10 Minutes | ISO/IEC 27001

AdvanceTrack Outsourcing

Standards Desk of News

AI White Paper

BS 30440 consultation

Quantum technologies roadmap

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Matthew and Cindy celebrate the 100th episode of The Standards Show!

They look back at some of the history of the podcast and share some of their favourite moments. They also look forward to the next 100 episodes, and beyond. And take the opportunity to give some heartfelt thanks to everyone who has helped them on the journey so far.

And doing all of this in the traditional style for The Standards Show: over tea, coffee and cake.

Listen out for some special appearances too!

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In this episode of the series, Matthew and Cindy provide a 10-minute guide to PAS 1899 – accessible charging for electric vehicles.

Discover the 10 things you need to know.

Series | Standards in 10 Minutes

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PAS 1899

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