This episode is the audio from a WordSouth webinar on June 9 titled Back to School Promotions and Campaigns. To see other upcoming webinars visit wordsouth.com/webinar. The video version is available here: https://wordsouth.com/2020/06/wordsouth-webinar-back-to-school-promotions-and-campaigns/

Upgrading customers is always an important way to grow revenues, but many telcos have been flooded with upgrade requests with customers working from home and homeschooling. What do you need to do to be ready to keep up?

This episode is the audio from a WordSouth webinar on May 14 titled Marketing Segmentation. To see other upcoming webinars visit wordsouth.com/webinar. The video version is available here: https://wordsouth.com/2020/05/missed-our-marketing-segmentation-webinar-heres-the-video/

Carrie Huckeby, who leads WordSouth's training program, discusses how CSRs and MSRs can focus on peak moments in the customer's journey to dramatically improve customer satisfaction.

Norvado became one of the first — but likely not the last — cooperatives to hold its annual meeting virtually. How did they pull it off?

This episode is the audio from a WordSouth webinar on April 30 title Working (and Managing) Remotely. To see other upcoming webinars visit wordsouth.com/webinar.

WordSouth developed the industry's first COVID-19 resource kit for utility communicators. CEO Stephen V. Smith joins the show to discuss the free kit and strategies for communicating in this unprecedented time.